State check first: This guide is for the Russell County Health Department in Phenix City, Alabama, part of the Alabama Department of Public Health. It is not the Russell County Health Department in Kansas, Kentucky or Virginia. If you need Russell, Kansas; Russell Springs, Kentucky; or Russell County, Virginia, use that state or county’s official health department route instead.
Russell County Health Department Services, Phone Numbers, Certificates and 2026 Office Guide
This guide helps Russell County, Alabama residents reach the right service at the Russell County Health Department in Phenix City. Use it for the office phone, address, hours, WIC, family planning, STD testing and treatment, vaccines, Well Woman services, breast and cervical cancer screening, certified Alabama vital records, home health, remote patient monitoring, septic tank questions, environmental complaints, food service inspections, rabies control and private well water testing.
The official Russell County contact page says appointments are not scheduled through email. If phones are busy, keep calling. Email is not the safe route for appointments, Social Security numbers, minors’ personal information, bank details, credit card numbers or urgent service needs.
- Agency
- Russell County Health Department, Alabama Department of Public Health.
- Official website
- https://www.alabamapublichealth.gov/russell/
- Office address
- 1850 Crawford Road, Phenix City, Alabama 36867.
- Main office
- (334) 297-0251
- Home Health
- (334) 775-9044
- Fax
- (334) 291-5478
- Public hours
- 7:30 AM to 5:00 PM. Call before visiting on state holidays, severe weather days or for services that may require an appointment.
- Immediate ADPH help
- For immediate assistance during regular business hours, ADPH lists 1-800-252-1818, Monday through Friday, 8:00 AM to 5:00 PM, excluding state holidays.
Quick answer: what Russell County Health Department can help with
The Russell County Health Department in Alabama offers WIC, environmental, home care and clinical services to the public. Its clinical services include STD testing and treatment, family planning, childhood and other vaccines, Well Woman services, breast and cervical cancer screening, seasonal vaccines, clinical laboratory testing, Medicaid assistance, and income-based fee scheduling for eligible services.
It can also issue certified copies of Alabama birth, death, marriage and divorce certificates for events that occurred within the State of Alabama. That local certificate access is a major difference from some other states where county health departments do not issue vital records. For Russell County residents, it means the Phenix City health department may be a useful route for both health services and Alabama vital records.
The department also handles environmental public health work such as food service inspections and complaints, hotel inspections, camp inspections, jail and prison inspections, body art inspections, onsite sewage permits, septic tank repair and replacement applications, solid waste facility and vehicle issues, septic tank pumper applications, public health nuisance investigations, rabies control, bite investigations, private well water testing and garbage exemption applications.
Call the main office
Use (334) 297-0251 for general Russell County Health Department services, appointments, clinical services, WIC routing, environmental office routing and vital-record questions.
Phone is the appointment path
The official contact page says appointments are not scheduled by email. If the line is busy, keep calling rather than sending personal details by email.
Ask for Environmental Office
For septic tanks or establishment complaints, the official page tells residents to call the office and ask for the Environmental Office.
Russell County Health Department phone numbers and contact rules
Russell County’s official public phone list is short, so the practical strategy is simple: call the main number and clearly name the service you need. Do not bury the request in a long story. Say whether you need WIC, vaccines, STD testing, family planning, a birth certificate, a septic complaint, a food establishment complaint, home health or remote patient monitoring.
| Need | Correct phone or route | What to say first |
|---|---|---|
| General Russell County Health Department service | (334) 297-0251 | Say whether you need clinical services, WIC, vital records, environmental health or home health routing. |
| Home Health | (334) 775-9044 | Ask about skilled nursing, home health aide services, therapy or medical social work services. |
| Fax documents | (334) 291-5478 | Confirm by phone before faxing medical, legal or personal documents. |
| Vital records statewide help | 1-800-252-1818 during regular ADPH business hours | Ask about Alabama birth, death, marriage or divorce certificate ordering if the county office cannot answer immediately. |
| COVID-19 vaccination record request | (334) 206-5100 or an Alabama county health department | Prepare full name, date of birth, phone number, mailing address and location where Alabama vaccines were provided. |
| Remote Patient Monitoring | Rebecca Norris, RN: (334) 358-2354; Kristi Wyatt, LPN: (334) 358-2571 | Ask about Medicaid remote monitoring eligibility for diabetes, hypertension or congestive heart failure. |
| Environmental service, septic tank or establishment complaint | Call (334) 297-0251 and ask for the Environmental Office | Give the property address, business name, complaint type or permit question. |
| Immediate ADPH assistance during business hours | 1-800-252-1818 | Use when you need immediate ADPH help Monday-Friday, 8:00 AM-5:00 PM, excluding state holidays. |
Best call script
Use this exact style: “I live in Russell County, Alabama, and I need help with [WIC / family planning / vaccines / STD testing / birth certificate / septic tank / food complaint / home health]. Is this handled at the Phenix City office, and what do I need to bring?”
This works because it tells staff your county, state and service in the first sentence. It also avoids the common mistake of asking a vague question like “Do you do health services?” which forces staff to ask several follow-up questions before routing you.
Office address, hours and map for Phenix City
The Russell County Health Department is located at 1850 Crawford Road, Phenix City, Alabama 36867. The main phone is (334) 297-0251, Home Health is (334) 775-9044, and fax is (334) 291-5478. The official page lists operating hours as 7:30 AM to 5:00 PM.
Because clinic schedules, nurse practitioner availability, environmental services, fee-based services and certificate processing can vary by service, call before visiting if you need a specific appointment. Do not assume that walking in near closing time will work for records, clinical care, WIC, STD testing, septic applications or environmental complaints.
Before you drive to Crawford Road
- Call (334) 297-0251 to confirm whether your service requires an appointment.
- Bring photo ID for vital records and clinic services when requested.
- Bring insurance, Medicaid, income or program documents if applying for income-based services.
- Bring vaccine records, school forms or provider notes for immunization questions.
- Bring property address, permit history or complaint details for environmental services.
Nearby Russell County service area
The Phenix City office serves Russell County, Alabama communities and residents around Phenix City, Fort Mitchell, Hurtsboro, Seale, Ladonia, Crawford, Hatchechubbee, Uchee and nearby rural areas. If your address is across the state line in Georgia, use the correct Georgia health department route instead.
Clinical services and appointment planning
Russell County Health Department’s clinical services include family planning, counseling and birth control, women’s health annual visits with Pap smear and breast exam, Alabama Breast and Cervical Cancer Early Detection Program services, STD testing and treatment, counseling and partner notification, WIC services, Medicaid Assistance Program support, Well Woman Alabama, seasonal vaccinations, clinical laboratory testing and telehealth remote monitoring for Patient First patients only.
The official services page also says a nurse practitioner is available on Tuesday and Thursday. This matters because some services may depend on provider availability. If you need a clinical visit rather than a simple record request, call first and ask whether your service is available that day.
| Clinical need | Likely Russell County route | What to prepare |
|---|---|---|
| Family planning | Call (334) 297-0251 and ask about family planning appointments. | Photo ID, insurance or Medicaid information, income information if fee schedule applies, and medication history. |
| Women’s health annual visit | Ask about Well Woman services, Pap smear and breast exam scheduling. | Prior screening dates, health history, insurance or income documents and any provider notes. |
| STD testing and treatment | Call the main office and ask for STD testing, counseling, treatment and partner notification services. | Exposure date, symptoms, partner notification questions and ability to return for follow-up if needed. |
| Seasonal vaccinations | Ask about influenza, COVID and pneumococcal vaccination availability. | Vaccine record, age, insurance or Medicaid information and medical condition details if relevant. |
| Clinical laboratory testing | Call first for appointment, sample instructions and fee information. | Provider order if required, ID, insurance and any collection instructions. |
Do not email the department trying to schedule a clinical appointment. The official contact page says appointments are not scheduled by email. If phones are busy, keep calling. Emailing personal health details can also create privacy and security risks.
WIC, family planning, Well Woman and women’s health services
Russell County Health Department offers WIC application, voucher issuance and nutrition counseling. WIC is designed for eligible pregnant people, postpartum people, breastfeeding parents, infants and children. If you are calling about WIC, use the main office number and clearly say that you need WIC. Ask what proof of identity, residency, income or benefits you need before your appointment.
Family planning services include counseling and birth control. Women’s health services include annual visits with Pap smear and breast exam. The department also lists the Alabama Breast and Cervical Cancer Early Detection Program and Well Woman Alabama among its clinical services. These programs matter because they may help eligible women access screening services that might otherwise be delayed.
- Call early. Do not wait until you are out of medication, out of WIC benefits or close to a screening deadline.
- Name the service directly. Say “WIC,” “family planning,” “Well Woman,” or “breast and cervical cancer screening” at the start of the call.
- Ask what documents are needed. Requirements can differ by program, age, income, insurance, Medicaid status and clinical need.
- Ask about nurse practitioner days. If your appointment requires a provider, Tuesday or Thursday availability may matter.
- Bring prior records. Prior Pap smear dates, mammogram history, vaccine records and medication lists can save time.
Vaccines, STD testing, clinical lab services and school readiness
The official Russell County page lists childhood and other vaccines, seasonal vaccinations for influenza, COVID and pneumococcal disease, STD testing and treatment, counseling and partner notification, and clinical laboratory testing. For families, the most common practical problem is waiting too late for school, childcare, work or travel requirements.
Bring a complete vaccine record when possible. A parent memory, old school note or pharmacy receipt may not be enough for every situation. If the vaccine was received in Alabama and you need a COVID-19 vaccination record, the official contact page says the request must include full name, date of birth, phone number with area code, complete mailing address and the location where vaccines were provided. Requests can be made through the Alabama COVID-19 vaccination record route by phone at (334) 206-5100 or by contacting an Alabama county health department.
For parents and students
- Call early for childhood vaccines and school-related vaccine records.
- Bring previous vaccine records and school forms.
- Ask whether the vaccine is available that day.
- Ask what fees, insurance or Medicaid information may apply.
For STD testing and treatment
- Call and ask for STD testing, treatment, counseling and partner notification.
- Be ready to discuss symptoms, exposure timing and partner follow-up.
- Ask whether walk-in service is available or an appointment is required.
- For urgent symptoms, seek medical care rather than waiting for routine clinic availability.
Birth, death, marriage and divorce certificates in Alabama
Russell County Health Department can issue certified copies of Alabama birth, death, marriage and divorce certificates. This is a major user-intent point: if the event occurred within the State of Alabama, certified copies may be available through an Alabama county health department, by mail to the Center for Health Statistics, or online through the official ordering route.
For mail requests, ADPH directs applicants to mail the request and appropriate fee to the Alabama Department of Public Health, Center for Health Statistics, P.O. Box 5625, Montgomery, Alabama 36103-5625. The official Russell County contact page also says Alabama birth, death, marriage and divorce certificates may be ordered through a local Alabama county health department, by mail or online. If you are ordering locally, call the Russell County office before visiting so you bring the correct identification, fee and application information.
| Certificate need | Russell County route | Fee and warning |
|---|---|---|
| Alabama birth certificate | Call or visit an Alabama county health department, mail the request to ADPH Center for Health Statistics, or order online. | ADPH vital-record pages list a search fee that includes one certified copy, with additional same-record copies available for an added fee. Verify current fee before paying. |
| Alabama death certificate | Use the local county health department, mail route or official online ordering route. | ADPH death certificate pages list $15.00 for the search including one certified copy, $6.00 for additional same-record copies ordered at the same time and $15.00 for expedite. |
| Alabama marriage certificate copy | Certified copies may be available through ADPH after the marriage certificate is recorded. | ADPH marriage certificate pages list $15.00 for the search including one certified copy, $6.00 for additional copies ordered at the same time and $15.00 for expedite. |
| Alabama divorce certificate copy | Use ADPH vital records routes for Alabama divorce certificates. | Verify current fee and required information with ADPH before mailing or visiting. |
| Marriage form recording | Recording an Alabama marriage certificate is a probate court function, not a clinic visit. | Alabama probate courts set their own recording fees. Call the probate court for recording cost. |
Vital records checklist before visiting
- Confirm the event occurred in Alabama.
- Call (334) 297-0251 before visiting Russell County Health Department.
- Bring valid identification and the required fee.
- Know the full name on the record, date of event and county or city of event if requested.
- Do not send cash by mail.
- Use the ADPH Center for Health Statistics route for mail requests.
Home health services and remote patient monitoring
Russell County Health Department lists Home Health Services, including skilled nursing services, home health aide services, medical social work services and therapy services, including occupational, physical and speech therapy. The Home Health number listed for Russell County is (334) 775-9044.
The department also lists Bio Monitoring for Chronic Disease Management. The remote patient monitoring service combines resources from ADPH Home Health, the Alabama Medicaid Agency and the University of South Alabama to provide in-home monitoring for specific chronic illnesses. Full Medicaid patients with congestive heart failure, diabetes and/or hypertension may qualify if their primary care provider determines they need daily monitoring and provides orders for admission to the in-home monitoring program.
| Service | Who may need it | Phone or route |
|---|---|---|
| Skilled nursing | Patients needing nursing care at home under applicable orders or eligibility rules. | Home Health: (334) 775-9044 |
| Home health aide services | Patients who may need support through home health services. | Home Health: (334) 775-9044 |
| Medical social work | Patients and families who need home-health-related social work support. | Home Health: (334) 775-9044 |
| Therapy services | Patients needing occupational, physical or speech therapy through home health. | Home Health: (334) 775-9044 |
| Remote Patient Monitoring | Full Medicaid patients with diabetes, hypertension or congestive heart failure when ordered by the primary care provider. | Rebecca Norris, RN: (334) 358-2354; Kristi Wyatt, LPN: (334) 358-2571 |
Environmental health, food service and establishment complaints
Russell County Environmental Services cover food service inspections and complaints, hotel inspections and complaints, camp inspections and complaints, jail and prison inspections and complaints, body art facility inspections and complaints, onsite sewage applications and permits, large-flow developments, system repair and tank replacement, land applications, solid waste facilities and vehicles, septic tank pumpers, public health nuisance complaints, rabies control, private well water testing and garbage exemption applications.
If you have a septic tank request or need to file a complaint on an establishment, the official contact page says to call the Russell County office and ask for the Environmental Office. That direct wording matters. Do not send a vague email with personal details or a complaint that lacks address, dates and business names. Call the office and ask which environmental route applies.
- Identify the exact issue. Food complaint, hotel complaint, camp complaint, body art issue, septic issue, well water question, rabies concern and nuisance complaint are different workflows.
- Write down the address. For complaints, give the business name, site address, date, time and what happened.
- For septic issues, gather property details. Bring or provide the property address, owner name if known, permit history if available and repair details.
- Ask about fees before service. The official services page says some environmental services require a fee before the service is performed.
- Use the official fee schedule. Do not rely on an old quote from a contractor or a third-party website.
Food, hotels and camps
Use Environmental Services for food service inspections and complaints, hotel inspections and complaints, and camp inspections and complaints. Give the establishment name, address and exact problem.
Body art and regulated facilities
Body art facility inspections and complaints are listed under Environmental Services. Call the Russell County office and ask for the Environmental Office.
Public health nuisance
Public health nuisance complaint investigations are handled through Environmental Services. Specific facts matter more than general frustration.
Septic tanks, onsite sewage, wells, rabies and garbage exemptions
Russell County’s environmental list includes onsite sewage applications and permits, large-flow development applications and permits, system repair and tank replacement applications and permits, land applications, solid waste facilities and vehicles, septic tank pumper applications and permits, private well water testing, rabies control, testing and bite investigation, and garbage exemption applications.
For residents, the most important practical distinction is between a complaint, a permit and a test. A complaint might involve a restaurant, hotel, nuisance or body art issue. A permit might involve an onsite sewage system or septic tank repair. A test might involve private well water. Each one needs a different set of details and may have a fee or application requirement.
| Environmental need | Best first step | What to prepare |
|---|---|---|
| Septic tank permit or repair | Call (334) 297-0251 and ask for the Environmental Office. | Property address, owner details, system problem, contractor information if any and permit history if known. |
| Large-flow development | Ask Environmental Services what application and permit route applies. | Project location, development type, design details and applicant contact information. |
| Private well water testing | Call and ask about sample bottles, timing, fee and drop-off rules. | Well location, reason for testing and any required sample handling instructions. |
| Rabies control or bite investigation | Call the Health Department for rabies control guidance; seek urgent medical help for serious bites. | Animal type, bite date, victim information, animal owner if known and vaccination status if known. |
| Garbage exemption application | Ask Environmental Services which application applies. | Property details and the reason for the exemption request. |
If a bite is severe, the animal is wild or unknown, a child is involved, the wound is deep, or symptoms are urgent, seek medical care immediately and call 911 if needed. Public health rabies control and bite investigation are important, but they do not replace emergency medical care.
Fees, income schedules and what to verify before paying
The Russell County services page says some environmental services require a fee before the service is performed and points residents to the Russell County Fee Schedule. Clinical services may also use a fee income schedule based on income. Vital records have state-set certificate fees, and special handling such as expedited requests can add costs. Do not treat any old screenshot or copied table as final. Always verify the fee with ADPH or the county office before paying.
| Fee type | Where to verify | Practical warning |
|---|---|---|
| Clinical services fee income schedule | Call (334) 297-0251 and ask what income or insurance documents apply. | Bring proof requested by the office; do not assume a no-cost visit without asking. |
| Environmental service fee | Russell County Fee Schedule and Environmental Office. | Some environmental services require payment before service is performed. |
| Birth, death, marriage or divorce certificate copy | ADPH Vital Records, Russell County office or official online ordering route. | Standard ADPH pages list a search fee including one certified copy and additional same-record copy fees; verify before mailing or visiting. |
| Expedited vital record request | ADPH Vital Records. | ADPH pages list an additional expedite fee for certain certificate requests; do not send cash by mail. |
| Remote Patient Monitoring | Rebecca Norris, RN or Kristi Wyatt, LPN; Medicaid eligibility route. | The official page says full Medicaid patients with certain chronic conditions may qualify when the PCP provides orders. |
What Russell County Health Department does not handle
The Health Department is the right place for many local public health services, but not everything belongs there. A useful page should stop residents from wasting a trip.
Not for out-of-state Russell counties
This page is not for Russell County, Kansas; Russell County, Virginia; or Russell County, Kentucky. Use those state or county health department websites for local services outside Alabama.
Not for life-threatening emergencies
Call 911 for severe injury, trouble breathing, overdose, severe allergic reaction, heavy bleeding, immediate danger or any life-threatening emergency.
Not for private hospital records
Private doctor, urgent care, hospital and specialist records come from the provider that created them, not from the county health department unless the department provided that service.
Not for email appointment scheduling
The official contact page says appointments are not scheduled through email. Use the phone route for appointment needs.
Russell County Alabama vs Kansas, Kentucky and Virginia
Search results can mix different Russell County health departments. The Alabama office is in Phenix City and is part of the Alabama Department of Public Health. The Kansas office is in Russell, Kansas. Kentucky and Virginia health services use different regional or state systems. The address, phone numbers, certificate rules, fees and programs are not interchangeable.
Russell County, Alabama
Use this page for Phenix City, Fort Mitchell, Hurtsboro, Seale, Ladonia, Crawford, Hatchechubbee, Uchee and other Russell County, Alabama communities.
Russell County, Kansas
The Kansas health department uses a separate county website, a separate address and a different state health system. Do not use Alabama vital-record rules for Kansas.
Russell County, Kentucky
Kentucky public health services and records follow Kentucky routes. Do not use the Phenix City, Alabama office for Russell Springs or Kentucky records.
Russell County, Virginia
Virginia local health services use the Virginia Department of Health district structure. Use the Virginia route if your address is in Russell County, VA.
Official Russell County and ADPH links
Use these official links for final verification before visiting, paying a fee, requesting a certificate, filing an environmental complaint or relying on a service deadline.
Russell County ADPH pages
Clinical and women’s services
Vital records
Environmental health
Statewide help
Use social updates carefully
Russell County Health Department has an official Facebook presence linked from ADPH. Use social posts for awareness, but verify appointments, fees, records, certificates and permits through ADPH pages or by calling the office.
Russell County Health Department FAQ
What is the Russell County Health Department phone number?
The main Russell County Health Department phone number in Phenix City, Alabama is (334) 297-0251. Home Health is (334) 775-9044, and fax is (334) 291-5478.
Where is Russell County Health Department located?
The Russell County Health Department is located at 1850 Crawford Road, Phenix City, Alabama 36867.
What are the Russell County Health Department hours?
The official Russell County ADPH page lists operating hours as 7:30 AM to 5:00 PM. Call before visiting on holidays or when you need a specific clinical, environmental, WIC or certificate service.
Does Russell County Health Department schedule appointments by email?
No. The official contact page says appointments are not scheduled through email. If phones are busy, keep calling. Do not email sensitive personal, financial or medical information.
Does Russell County Health Department issue birth certificates?
Yes. Certified copies of Alabama birth, death, marriage and divorce certificates may be obtained from the Russell County Health Department for events that occurred within Alabama, subject to ADPH vital-record rules, eligibility and fees.
How do I order an Alabama birth, death, marriage or divorce certificate?
You may use a local Alabama county health department, mail the request with the appropriate fee to ADPH Center for Health Statistics, P.O. Box 5625, Montgomery, Alabama 36103-5625, or use the official online ordering route. Call Russell County at (334) 297-0251 before visiting.
What clinical services are offered?
Russell County lists family planning, counseling and birth control, women’s health annual visits with Pap smear and breast exam, breast and cervical cancer screening, STD testing and treatment, WIC, Medicaid assistance, Well Woman Alabama, seasonal vaccines, clinical laboratory testing and income-based fee scheduling.
Does Russell County Health Department offer WIC?
Yes. The Russell County services page lists WIC application, voucher issuance and nutrition counseling. Call the main office at (334) 297-0251 and ask what documents you need for a WIC appointment.
Who do I call for septic tank questions?
Call (334) 297-0251 and ask for the Environmental Office. The official contact page specifically says septic tank requests should go through the office and Environmental Office routing.
What environmental services are available?
Environmental services include food service inspections and complaints, hotel inspections and complaints, camp inspections, jail and prison inspections, body art facility inspections, onsite sewage permits, septic tank repair and replacement, solid waste facilities and vehicles, septic tank pumpers, nuisance investigations, rabies control, private well water testing and garbage exemption applications.
What is the Home Health phone number?
The Russell County Home Health number is (334) 775-9044. Home Health services listed by the department include skilled nursing, home health aide services, medical social work and therapy services.
Who qualifies for Remote Patient Monitoring?
The official Remote Patient Monitoring page says full Medicaid patients with congestive heart failure, diabetes and/or hypertension may qualify when a primary care provider determines daily monitoring is needed and provides orders. For more information, contact Rebecca Norris, RN at (334) 358-2354 or Kristi Wyatt, LPN at (334) 358-2571.
Is this page for Russell County, Kansas, Kentucky or Virginia?
No. This page is for Russell County, Alabama, in Phenix City. Russell County, Kansas; Russell County, Kentucky; and Russell County, Virginia use different health departments, phone numbers, offices, fees and state rules.