New Cumberland public health guide for testing, vaccines, WIC and environmental services
The Hancock County Health Department serves West Virginia’s northernmost county from its office at 850 N. Chester Street in New Cumberland. Residents use the department for immunizations, blood and lab testing, STI and TB testing, Environmental Health questions, food regulation, septic and well services, inspections, complaints and other local public-health work.
If you are coming from New Cumberland, Chester, Newell, Weirton or another Hancock County community, call before you make the trip. Clinic schedules, vaccine instructions, WIC locations and permit requirements do not all follow the main office’s regular hours.
Hancock County Health Department phone, address, hours and main services
For Hancock County, West Virginia, the main Health Department phone number is 304-564-3343. The office is at 850 N. Chester Street, New Cumberland, WV 26047. Published office hours are Monday through Friday, 8:00 a.m.-4:00 p.m., with the office closed for lunch from 12:00-1:00 p.m..
Immunizations, blood pressure checks, HIV/STI testing, TB testing, lab work, pregnancy testing and other public-health nursing services are among the department’s listed programs.
Food establishments, septic systems, private wells, pools, campgrounds, schools, childcare, nuisance complaints, inspections and other regulated facilities route through Environmental Health.
Hancock County WIC currently uses a separate working location in Brooke County, and legal birth/death records may route to the County Clerk, Brooke County or the state Health Statistics Center.
Which Hancock County Health Department number or extension should you use?
The main office number routes most services. The department’s current contact page also lists separate office extensions for administration, Environmental Health and the registered nurse. Personal cell numbers are intentionally not repeated here because they are not necessary for ordinary public use.
| Need | Phone route | Use it for | Prepare first |
|---|---|---|---|
| General Health Department | 304-564-3343 | Appointments, immunizations, testing, public-health questions and department routing. | Service name, deadline and callback number. |
| Administration | 304-564-3343 ext. 123 | Administrative or department-level questions. | Reason for call and relevant program. |
| Environmental / inspections | 304-564-3343 ext. 130 | Food, septic, well, facility, inspection and complaint questions. | Property or business address and the exact issue. |
| Registered Nurse | 304-564-3343 ext. 129 | Clinical-service routing, testing and immunization questions. | Service requested, age when relevant and any deadline. |
| Fax | 304-564-3408 | Forms only after staff confirm that fax is appropriate. | Correct recipient and document type. |
| Emergency | 911 | Immediate life-threatening medical or safety emergencies. | Your location and immediate problem. |
Choose the right service before driving to New Cumberland
Hancock County’s Health Department does more than vaccinations. Its current website separates individual testing, community health, homeowner services and regulated business programs, so the first question is not “Is the office open?” but “Which program owns my problem?”
Use the immunization clinic. Call ahead because two current department pages give different instructions about appointment versus walk-in service.
Ask about onsite testing and lab draws, including CBC, lipid panel, metabolic testing, glucose, A1C, PSA and selected vitamin or coagulation tests.
Use the clinical/testing route. The department states that STI appointments are confidential.
The department’s FAQ says residents can call for a urine pregnancy test and, when positive, receive proof-of-pregnancy guidance and related support.
Use Environmental Health before installing, modifying or abandoning a regulated onsite sewage or water-well system.
Use Environmental Health for permits, food-handler requirements, inspections and public-health complaints.
School shots and adult vaccines: call first because official instructions differ
The Health Department offers childhood and adult immunizations. Adult vaccine listings include hepatitis A, hepatitis B, MMR, varicella, Tdap, shingles, pneumonia, influenza and COVID vaccines, with eligibility and payment depending on the vaccine program.
There is one important 2026 planning issue: the department’s FAQ says school immunizations are given on Mondays from 9:00-11:00 a.m. and 1:00-3:00 p.m. without an appointment, while the dedicated immunization page tells visitors to call to schedule an appointment. Because those official instructions do not fully match, use 304-564-3343 to confirm the current clinic setup before leaving home.
Bring the child’s current immunization record and the school or childcare requirement if you have it. Catch-up schedules may require more than one visit.
Ask whether the vaccine is currently stocked, whether you qualify for a state-funded dose, and what private-pay charge applies if not.
The department’s adult immunization page says it does not bill insurance. Confirm payment expectations before the visit instead of assuming your plan will be billed.
Blood work, STI testing, HIV, TB and other onsite testing
The department’s testing menu is unusually broad for a small county health office. Current pages list blood pressure services, HIV testing, STI testing, TB testing and laboratory draws. That does not mean every test is walk-in, so call before relying on general office hours.
Blood and lab work
The department lists CBC, lipid panel, comprehensive metabolic panel, glucose, A1C, PSA, vitamin B12 or vitamin D testing, and PT/INR among available lab work. A separate lab page currently lists a $45 comprehensive package that includes a CMP, CBC with differential and lipid panel.
The same lab page says physician orders are welcome but are not required for testing, and that lab testing is available Monday through Friday year-round. Because pricing and test menus can change, confirm the requested test and current fee before scheduling.
STI and HIV testing
The department lists testing for chlamydia, gonorrhea, syphilis, HIV, hepatitis B, hepatitis C and herpes. Collection can involve urine and blood samples, and the department states that appointments are confidential.
Pregnancy testing
The Health Department FAQ says people who think they may be pregnant can call to schedule a urine pregnancy test. When a test is positive, the department says it can provide proof of pregnancy, information about obtaining a West Virginia medical card and basic pregnancy guidance; the FAQ also mentions prenatal vitamins and iron.
Hancock County WIC currently uses a separate working location
The state WIC route is separate from the Health Department’s New Cumberland office. The current West Virginia Department of Health page for Hancock County WIC says the working location is in Brooke County at 192 Industrial Park Lane, Beech Bottom, WV 26030, phone 304-394-5090.
The standalone state page says hours vary. Another state WIC clinic listing shows weekday clinic information for the Beech Bottom location. Because the state’s public listings are not completely synchronized, the practical move is to call 304-394-5090 before traveling or assuming a particular WIC day.
West Virginia WIC serves pregnant applicants, breastfeeding parents through the infant’s first birthday, certain postpartum applicants, infants and children under age five who meet program rules.
The state WIC page uses a household-income screen of no more than 185% of federal poverty guidelines and says families qualifying for Medicaid, TANF or SNAP automatically satisfy the income test.
Birth and death certificates do not normally start at the Health Department desk
If you need a legal birth, death or marriage certificate, do not assume the New Cumberland Health Department clinic keeps the record. Hancock County’s own Clerk and West Virginia’s state vital-record system are the more relevant routes.
| Record need | Correct route | Current useful detail |
|---|---|---|
| Older Hancock County birth/death/marriage record | Hancock County Clerk | The Clerk says county records date to the early 1850s and certified copies are available for qualifying records. |
| Birth/death after July 1978 | Verify Hancock vs Brooke County | The Hancock County Clerk notes that many birth and death certificates after July 1978 are in Brooke County because the hospital relocated there. |
| Statewide certified record | West Virginia Health Statistics Center | The state provides certified birth, death and marriage record services. |
| Private hospital or doctor chart | Provider that created the record | A clinical chart is different from a legal birth or death certificate. |
Current Hancock County Clerk copy route
The County Clerk states that certified copies of births, deaths and marriages are available for $5 per record. For mailed requests, the Clerk asks for a self-addressed stamped envelope, the person’s name, the month/day/year of the event and payment by cash or money order; the page says personal checks are not accepted.
The West Virginia Department of Health currently lists $12 per certified copy through its statewide vital-record system. Use the state route when the local county record is unavailable or when the statewide office better fits your request.
Septic permits, water wells, animal bites, complaints and property health issues
Environmental Health is the side of the department that often matters to homeowners, buyers, contractors and property managers. Hancock County publishes dedicated resources for onsite sewage systems, wells, animal encounters, regulated facilities and complaints.
Septic systems
The department’s septic section includes forms for installing or modifying an individual sewage system, system design standards, sewage-tank cleaning, installer certification, system ownership and other onsite sewage work.
The state permit application asks for detailed property information including the owner, property location, lot size, water source, number of bedrooms, number of people served, deed information, county tax map and parcel number, subdivision information, design flow and proposed system type. That is why calling before excavation or construction is important.
Have the street address, tax-map or parcel details and any old septic or well paperwork available.
Tell Environmental Health whether this is a new installation, repair, modification, failing system, property sale or planned construction.
The correct route can depend on the system type, lot, water source and whether the project involves discharge or a conventional absorption system.
Ask what inspections or approvals are required before backfilling, landscaping or completing construction.
Save permits, evaluations and inspection paperwork for future repairs, refinancing or a property sale.
Water wells
The department publishes forms for water-well permits, completion reports, pump installation, water-sample requests, abandonment reports and variance requests, along with state design and testing resources.
Animal bites and rabies
Hancock County provides an Animal Encounter Report and rabies resources. If an animal bite causes serious injury or there is an immediate medical emergency, use urgent medical care or 911 rather than waiting for routine office hours.
Food-handler cards, restaurant permits, inspections and 2026 deadlines
Hancock County’s Board of Health requires food-service employees to obtain a food-handler card within one week of employment. The department offers an online food-handler course and publishes current food-operation permit forms.
Current 2026-27 permit materials list $10 for one year, $20 for two years and $30 for three years. Replacement cards are listed at $10.
Food-establishment fees vary by operation and, for restaurants, seating capacity. Do not copy a fee from another business type.
The official site links to public inspection reports and provides a separate complaint-submission route for environmental concerns.
2026-27 annual permit deadline
The current 2026-27 food-establishment application says permit renewals were due by June 30, 2026. It lists a 25% late fee for renewal payments received after June 30 and says establishments whose renewals were not received by the deadline were subject to closure beginning July 1.
What not to send to the Hancock County Health Department
Use the current West Virginia Hancock WIC route in Beech Bottom unless WIC staff gives you another location.
Use the Hancock County Clerk, Brooke County when applicable, or West Virginia Health Statistics Center rather than assuming the Health Department clinic desk issues the certificate.
Contact the hospital, physician office or healthcare provider that created the clinical record.
Call 911. Routine Health Department hours should not delay emergency care.
Indiana, Illinois, Georgia and other states have separate Hancock County health systems with different addresses, services and phone numbers.
Use the department’s own permit pages and WV government routes before sending health, property or payment information.
What to have ready before you drive to New Cumberland
Hancock County is compact, but a second trip across the Northern Panhandle is still avoidable. Match your paperwork to the service and call first when timing matters.
Map to the Hancock County Health Department in New Cumberland
This map points to the official office address at 850 N. Chester Street, New Cumberland, WV 26047. Confirm your service and appointment requirements before traveling.
How to get the right Hancock County public-health help without being transferred twice
Make sure the school, property, business, health service or record actually belongs to Hancock County, WV.
Say immunization, blood work, STI test, TB test, WIC, septic, well, food permit, complaint or vital record rather than asking only for “health services.”
Some services use the New Cumberland office; WIC currently uses a separate working location. Clinic schedules may also differ from building hours.
Confirm identification, insurance or payment rules, vaccine records, property documents, permit forms or other required material.
For an immediate medical or life-safety emergency, call 911 instead of waiting for routine public-health service.
Official Hancock County and West Virginia health resources
Use these sources before paying a fee, submitting a permit, sending private information or relying on a service schedule. Local programs and staffing can change during the year.
Hancock County Health Department FAQs
What is the Hancock County Health Department phone number?
For Hancock County, West Virginia, the main Health Department phone number is 304-564-3343. The office is located in New Cumberland.
Where is the Hancock County Health Department in West Virginia?
The department is at 850 N. Chester Street, New Cumberland, WV 26047. The mailing address is P.O. Box 578, New Cumberland, WV 26047.
What are Hancock County Health Department office hours?
The department lists Monday through Friday from 8:00 a.m. to 4:00 p.m. It is closed for lunch from noon to 1:00 p.m. Service-specific clinic times may differ.
Does Hancock County Health Department provide immunizations?
Yes. The department provides childhood and adult immunizations. Its current FAQ and immunization page differ on walk-in versus appointment instructions, so call 304-564-3343 before visiting.
Does Hancock County Health Department offer blood work?
Yes. The department lists blood and lab work including CBC, lipid panel, CMP, glucose, A1C, PSA, vitamin B12 or D and PT/INR. Its lab page currently lists a $45 comprehensive CMP/CBC/lipid package; confirm the current fee before scheduling.
Does Hancock County Health Department offer STI testing?
Yes. Current department information lists testing for chlamydia, gonorrhea, syphilis, HIV, hepatitis B, hepatitis C and herpes. The department says STI appointments are confidential.
Where is Hancock County WIC?
The current West Virginia Department of Health page says the Hancock County WIC working location is at 192 Industrial Park Lane, Beech Bottom, WV 26030, with phone 304-394-5090. The state page says hours vary, so call first.
Who handles septic systems and water wells in Hancock County?
The Hancock County Health Department Environmental Health program publishes septic and water-well applications, reports and guidance. Call 304-564-3343 before installation, modification, abandonment or other regulated work.
Where can I get a Hancock County birth or death certificate?
The Hancock County Clerk provides certified copies of certain county birth, death and marriage records. The Clerk notes that many birth and death certificates after July 1978 are in Brooke County. West Virginia’s Health Statistics Center is another statewide certified-record route.
Does Hancock County require food-handler cards?
Yes. The Hancock County Board of Health states that food-service employees must obtain a food-handler card within one week of employment. Current 2026-27 materials list one-, two- and three-year card options, but verify the fee before paying.