Hawaii Department of Health Services, Phone Numbers, Neighbor Island Offices & Official Help
Use this practical guide to contact the Hawaiʻi State Department of Health, find the right DOH branch, request vital records, access immunization records, use WIC, contact food safety, report disease concerns, use Safe Drinking Water and Clean Water resources, find neighbor island offices, and avoid the wrong phone number.
Hawaiʻi’s public health structure is different from many mainland states. Some services are handled by the state DOH on Oʻahu, some by neighbor island district health offices, some by specific branches such as Vital Records, WIC, Disease Outbreak Control, Food Safety, Safe Drinking Water, Clean Water, Adult Mental Health, or Office of Health Care Assurance.
This finder points you to the correct official starting place. It does not book appointments, order certificates, check live office status, or replace DOH staff. It helps users avoid the most common problem: calling the main number when a branch, district office, or crisis line is the correct route.
For general Department of Health questions, use the official contact page or call the DOH Info Line at 808-586-4400. For birth, marriage, civil union or death certificates, use Vital Records at 808-586-4539. For emergencies, call 911.
Department of Health Hawaii phone number, services and official contact path
The Hawaiʻi Department of Health Info Line is 808-586-4400. The main DOH address is commonly listed at 1250 Punchbowl Street, Honolulu, Hawaiʻi 96813. For certified copies of birth, marriage, civil union and death certificates, DOH Vital Records lists 808-586-4539. For Disease Outbreak Control Division questions, DOCD lists 808-587-6845; the Immunization Branch lists 808-586-8300.
For neighbor islands, do not assume the Honolulu office is always the fastest route. Hawaiʻi DOH has district health offices for Hawaiʻi Island, Maui County, and Kauaʻi. Maui District Health Office lists 808-984-8200. Kauaʻi District Health Office lists 808-241-3495. Hawaiʻi District Health Offices include Hilo, Kona and Waimea office contacts.
For urgent medical danger, call 911. For mental health or substance use crisis support in Hawaiʻi, call or text 988, or call Hawaiʻi CARES 988 toll-free at 1-800-753-6879. Do not wait for a routine DOH contact form during immediate danger.
Hawaii Department of Health fast facts before you call
Official verification for this Hawaiʻi Department of Health guide
Publish-ready as of: May 9, 2026.
This guide was prepared using official Hawaiʻi State Department of Health resources, including the DOH contact page, program directory, Vital Records page, Disease Outbreak Control Division, Immunization Branch, HiSIS page, WIC Services Branch, Food Safety Branch, Safe Drinking Water Branch, Clean Water Branch, Environmental Management Division, Adult Mental Health Division, Hawaiʻi CARES 988 information, district health office pages, and UIPA public records request guidance.
Hawaiʻi DOH pages can change quickly. Phone numbers, office hours, island service availability, vital record pickup rules, WIC appointment instructions, food safety contacts, drinking water alerts, disease reporting rules, crisis resources, UIPA routing, branch responsibilities, and district office contacts can change. Always verify the official health.hawaii.gov page before visiting, mailing documents, applying, paying, filing a request, or relying on a deadline.
What this Department of Health Hawaii guide covers
Hawaii Department of Health phone number directory by service
The main Info Line is useful, but it is not the fastest route for every issue. Vital Records, Food Safety, WIC, Safe Drinking Water, Clean Water, Office of Health Care Assurance, Disease Outbreak Control, Adult Mental Health, and neighbor island district offices each have specific contact paths.
Best call strategy for Hawaiʻi DOH services
Before calling, write down your island, exact service, record type, branch name, clinic or office location, permit issue, certificate request, water system concern, food establishment name, WIC clinic need, or immunization record question. Hawaiʻi DOH is branch-based, so a specific request gets routed faster.
Hawaii Department of Health Oʻahu and neighbor island office help
Many services are centered on Oʻahu, but Hawaiʻi DOH also has neighbor island offices and district health resources. This is important because a Hawaiʻi Island, Maui, Molokaʻi, Lānaʻi or Kauaʻi resident may need a local district health office rather than the Honolulu office.
What the Hawaiʻi Department of Health handles in 2026
The Hawaiʻi Department of Health covers public health, environmental health, disease control, vital records, WIC, health facility assurance, behavioral health, public health nursing, sanitation, food safety, water quality, air quality, drinking water, hazardous waste, emergency preparedness, health statistics, and several statewide programs.
What Hawaiʻi DOH may not be the right agency for
Many users search “department of health hawaii” when their issue belongs to another office, county department, private provider, insurance plan, federal agency, or emergency service. The fastest answer often depends on knowing what DOH does not handle directly.
Hawaii birth certificate, marriage certificate, civil union and death certificate help
Hawaiʻi DOH Vital Records handles certified copies of birth, marriage, civil union and death certificates. The Vital Records page lists 808-586-4539 for certificate questions and provides online order guidance. For neighbor islands, DOH tells users to contact their local District Health Office; online orders are accessible statewide.
Vital record requests can require identity proof, eligibility, payment, event details, and the correct request type. Fees may be retained if the record is not found, so do not guess names, dates, islands, or certificate types. If you need a record for passport, school, immigration, marriage, estate, insurance, court, benefits, or legal use, confirm whether you need a certified copy.
Vital records request tip
Before ordering, confirm the record type, full legal name, date, island or county, request purpose, relationship to the person named on the certificate, ID requirement, fee, delivery method, and whether a certified copy is required. Wrong details can delay the request and may still result in retained search fees.
Hawaii immunization records, HiSIS, vaccines and school record help
Hawaiʻi DOH Disease Outbreak Control Division lists the Immunization Branch main line at 808-586-8300. Hawaiʻi also uses the Hawaiʻi State Immunization System, known as HiSIS. DOH states that HiSIS allows community members to view administered immunizations in Hawaiʻi and download an official immunization record.
If your record is missing or incomplete, check with your provider, pharmacy, school, employer, military record, prior state registry, or local health office. Records depend on what was administered and reported. For school, childcare, work, travel, or medical clearance, ask the requesting organization exactly what record or form is acceptable.
Immunization record search tip
If HiSIS does not show a vaccine, do not assume it never happened. Check old vaccine cards, school records, pharmacy portals, provider portals, military records, occupational health records, or out-of-state immunization systems.
Hawaii WIC phone number, nutrition benefits, clinic help and neighbor island contact
Hawaiʻi WIC supports eligible pregnant, breastfeeding and postpartum women, infants, and children with nutrition support, healthy foods, breastfeeding support, referrals, and nutrition education. The WIC Services Branch contact listed on official DOH pages is 808-586-8175 on Oʻahu and 1-888-820-6425 toll-free from neighbor islands.
WIC appointment scheduling may involve the nearest WIC local clinic or the state WIC number. Bring the documents your clinic requests. Missing identity, address, income, pregnancy, infant, child, or program eligibility documents can delay certification.
Hawaii food safety, restaurant permits, sanitation and inspection contact help
Hawaiʻi DOH Food Safety Branch handles food safety resources and food establishment-related contact paths. The Oʻahu Food Safety Branch is listed at 99-945 Halawa Valley Street, Aiea, HI 96701, with phone 808-586-8000. Neighbor island offices have separate food safety contact numbers.
Use the official food safety page for food permits, food establishment questions, food safety education, sanitation, complaints, and island-specific contact routing. Do not rely on a restaurant review site for official inspection or permit information.
Hawaii drinking water, clean water, wastewater, air, solid waste and environmental health help
Hawaiʻi DOH environmental programs are spread across multiple branches. The Environmental Management Division and related branches include Clean Air, Clean Water, Safe Drinking Water, Solid and Hazardous Waste, Wastewater, and other environmental health programs. Each branch may have its own office, phone number, forms, public notices, permits, and records request process.
Environmental health routing tip
Do not send every environmental issue to one general inbox. Drinking water, wastewater, food safety, clean water, solid waste, hazardous waste, air permits, vector control, and sanitation may use different branches and island contacts.
Hawaii health care facility licensing, Office of Health Care Assurance and Medicare certification
The Office of Health Care Assurance manages state licensing and federal certification of medical and health care facilities, agencies, and services in Hawaiʻi. DOH program directory pages list OHCA phone at 808-692-7227. The DOH contact page also lists State Licensing Section at 808-692-7400 and Medicare Section at 808-692-7420.
Use OHCA and health care assurance resources for health care facility licensing, certification, facility complaints where appropriate, licensing rules, Medicare certification, and facility-related regulatory questions. Do not confuse facility licensing with an individual professional license, insurance complaint, private hospital bill, or emergency medical issue.
Hawaii Adult Mental Health Division, Hawaiʻi CARES 988 and crisis help
The Adult Mental Health Division is located at 1250 Punchbowl Street, Room 256, Honolulu, HI 96813, with phone 808-586-4686. For crisis support, Hawaiʻi CARES 988 is available 24 hours a day, seven days a week. Users may call or text 988, or call Hawaiʻi CARES statewide toll-free at 1-800-753-6879.
If someone is in immediate danger, call 911 or go to the nearest emergency room. A routine DOH program office is not the right place for a life-threatening emergency, active violence, overdose, severe symptoms, or immediate self-harm danger.
Hawaii disease outbreak reporting, public health preparedness and health alerts
Hawaiʻi DOH Disease Outbreak Control Division handles disease investigation, immunization, and disease-related public health resources. The DOCD contact page lists 808-587-6845, Disease Investigation Branch at 808-586-8362, and Immunization Branch at 808-586-8300. The Office of Public Health Preparedness lists 808-587-6569.
For disease reporting, outbreak information, vaccine-preventable disease guidance, and public health preparedness, use the official branch pages. For immediate medical danger, severe symptoms, or urgent safety threats, call 911 or use emergency medical services.
Hawaii Department of Health UIPA public records request help
Hawaiʻi uses the Uniform Information Practices Act, commonly called UIPA, for access to government records. The DOH contact page links to a UIPA request page and explains that UIPA requests are coordinated by the Compliance, Hearings, and Investigations Office. Some branches, such as Safe Drinking Water and Wastewater, also provide branch-specific records request instructions.
A strong records request should be specific. Include the branch, program, date range, subject, document type, facility, water system, permit number, incident, or office if known. Do not ask for “all health records” unless you are prepared for delays or clarification requests.
Hawaii Department of Health call and office visit checklist
Many failed calls happen because the user contacts the wrong branch or does not have the needed details. Prepare the right information before calling or visiting.
Hawaii Department of Health free services vs paid certificates, permits and records
Many Hawaiʻi DOH pages, health guidance, branch directories, program descriptions, public notices, and forms are free to access online. Some official services may involve fees, including vital records, certified copies, permits, inspections, health facility licensing, environmental applications, printed copies, or records processing.
The important rule is not only “free or paid.” The stronger rule is “official or unofficial.” Before paying, verify that the path is connected to health.hawaii.gov, Hawaiʻi.gov, an official DOH branch, or an official government-linked service.
Department of Health Hawaii portal confusion: which official page should you use?
Search results can show DOH branch pages, neighbor island district pages, Hawaiʻi.gov pages, federal pages, county pages, private directory sites, and old PDFs. The correct page depends on your need. Start with the official DOH contact page for routing, then move to the exact branch page.
How to contact the right Hawaiʻi Department of Health office
Choose the exact service
Decide whether you need general DOH contact, vital records, immunizations, WIC, food safety, drinking water, clean water, health facility licensing, mental health crisis support, disease reporting, or UIPA records.
Use the branch-specific official page
Start with health.hawaii.gov, then use the exact branch page. Calling the Info Line for every topic can slow you down if Vital Records, WIC, Food Safety, HiSIS, OHCA or Safe Drinking Water has a direct contact.
Check island-specific routing
For Hawaiʻi Island, Maui County or Kauaʻi, check the district health office page or neighbor island instructions before assuming you must contact Honolulu.
Prepare documents before calling or visiting
Have ID, record details, vaccine records, WIC documents, branch name, permit number, water system, complaint details, UIPA request description, or crisis routing needs ready.
Verify current hours and rules
Check the official DOH branch page before visiting, because branch contacts, pickup rules, island offices, appointment processes, and public notices can change.
Do not use routine Hawaiʻi DOH contact pages for emergencies
If there is a life-threatening emergency, call 911. For suicide, mental health crisis, or substance use crisis support in Hawaiʻi, call or text 988, or call Hawaiʻi CARES 988 at 1-800-753-6879. If you are in immediate danger, go to the nearest emergency room or call emergency services.
Routine DOH contact pages are useful for branch routing, public records, vital records, WIC, environmental health, disease guidance, and official program information. They are not a substitute for emergency medical care or immediate safety response.
Hawaii Department of Health map and main office location
The map below points to the main Hawaiʻi Department of Health office area at 1250 Punchbowl Street in Honolulu. Many users should not visit the main office without checking the correct branch, appointment rule, island office, and current public notice first.
Official Hawaii Department of Health links for services, phone numbers and records
Use these official resources before relying on old PDFs, directory websites, unofficial certificate pages, or paid third-party listings.
Hawaiʻi State Department of Health official website Main official DOH website for public health programs, branches, health topics, news, jobs, contact information and official resources. DOH Contact Us Official contact page with Info Line, Vital Records, Office of Health Care Assurance, and UIPA request link. About Hawaiʻi DOH Official overview page with program directory, administrative links, mission, rules, reports and DOH information. Hawaiʻi Vital Records Official page for birth, marriage, civil union and death certificates, certificate ordering and neighbor island guidance. Disease Outbreak Control Division contact Official DOCD contact page for disease outbreak, disease investigation and immunization branch phone numbers. Hawaiʻi State Immunization System Official HiSIS page for viewing administered immunizations in Hawaiʻi and downloading official immunization records. Hawaiʻi WIC Official WIC program page for nutrition benefits, breastfeeding support, local clinic help and WIC resources. Food Safety Branch contact Official Food Safety Branch contact page with Oʻahu, Hilo, Kona, Maui and other island office details. Environmental Health Administration Official program directory for Clean Air, Clean Water, Safe Drinking Water, Solid and Hazardous Waste and Wastewater branch contacts. Safe Drinking Water Branch Official branch page for safe drinking water, groundwater, drinking water records and branch contact information. Clean Water Branch Official Clean Water Branch page for water pollution, permitting, announcements, compliance and records resources. Adult Mental Health Division Official AMHD page for adult mental health services, Hawaiʻi CARES 988 information and mental health resources. Hawaiʻi CARES 988 Official Hawaiʻi CARES crisis support website for 988 call, text, chat and local crisis support resources. Hawaiʻi District Health Offices Official Hawaiʻi Island district office page for Hilo, Kona, Waimea and local public health resources. Maui District Health Office Official Maui District Health Office page serving Maui County, including Maui, Molokaʻi, Lānaʻi and Kahoʻolawe. Kauaʻi District Health Office Official Kauaʻi District Health Office page for Kauaʻi public health services and district resources. DOH UIPA records request Official DOH page for requesting access to government records under Hawaiʻi’s Uniform Information Practices Act.Hawaii Department of Health FAQ: phone, services, records and offices
What is the Hawaii Department of Health main phone number?
The Hawaiʻi Department of Health Info Line is 808-586-4400. Use it for general DOH inquiries and routing. For vital records, WIC, food safety, immunization, mental health, or environmental branches, a direct branch number may be faster.
Where is the Hawaii Department of Health located?
The main DOH address is commonly listed at 1250 Punchbowl Street, Honolulu, HI 96813. Many statewide branches are based on Oʻahu, but neighbor island offices also serve Hawaiʻi Island, Maui County and Kauaʻi.
How do I contact Hawaii Vital Records?
For birth, marriage, civil union and death certificate questions, call Hawaiʻi DOH Vital Records at 808-586-4539. Neighbor island users should contact their local District Health Office for local service questions.
How do I get Hawaii immunization records?
Use HiSIS, the Hawaiʻi State Immunization System, where available. HiSIS allows community members to view administered immunizations in Hawaiʻi and download an official immunization record. If a record is missing, contact your provider, pharmacy, school or prior clinic.
What is the Hawaii Immunization Branch phone number?
The Disease Outbreak Control Division contact page lists the Immunization Branch main line as 808-586-8300.
What is the Hawaii WIC phone number?
Hawaiʻi WIC Services Branch lists 808-586-8175 on Oʻahu and toll-free neighbor island phone 1-888-820-6425.
How do I contact Hawaii Food Safety Branch?
The Oʻahu Food Safety Branch phone is 808-586-8000. Hilo, Kona, Maui and other island offices have separate food safety contact numbers listed on the official Food Safety Branch contact page.
What is the Safe Drinking Water Branch phone number?
The Hawaiʻi Safe Drinking Water Branch phone number is 808-586-4258. Hawaiʻi Island district contacts are also listed for East Hawaiʻi and West Hawaiʻi drinking water questions.
What is Hawaii CARES 988?
Hawaiʻi CARES 988 provides crisis, mental health and substance use support. Call or text 988, or call statewide toll-free 1-800-753-6879. Call 911 for immediate danger.
How do I contact the Hawaii Adult Mental Health Division?
The Adult Mental Health Division is listed at 1250 Punchbowl Street, Room 256, Honolulu, HI 96813, with phone 808-586-4686. For crisis support, use 988 or Hawaiʻi CARES.
Does Hawaii DOH handle health care facility licensing?
Yes. The Office of Health Care Assurance manages state licensing and federal certification of medical and health care facilities, agencies and services. OHCA phone is listed as 808-692-7227.
How do I request Hawaii DOH public records?
Use the official DOH UIPA request page or the branch-specific records request page when available. Be specific about the branch, date range, record type, subject, permit number, facility or program.
Does Hawaii DOH have neighbor island offices?
Yes. DOH has district health offices and neighbor island resources for Hawaiʻi Island, Maui County and Kauaʻi. Check the official district office page for the island and service you need.
Is this the official Hawaii Department of Health website?
No. This is an independent informational guide. For official phone numbers, services, certificates, WIC, records, public notices, health guidance or legal requirements, use health.hawaii.gov or the correct official DOH branch page.
Independent guide and official-use disclaimer
This article is an independent guide created to help users understand Hawaiʻi Department of Health services, phone numbers, neighbor island offices, vital records, immunization records, HiSIS, WIC, food safety, environmental health, mental health, disease reporting, public records and official links.
It is not the official Hawaiʻi Department of Health website and does not provide medical, legal, benefits, licensing, environmental compliance, emergency, or official records advice. Before visiting, paying, mailing documents, applying, filing a complaint, requesting certificates, reporting an issue, or relying on a deadline, verify details directly with health.hawaii.gov, the correct DOH branch, district office, or appropriate government agency.
Bottom line for Department of Health Hawaii services and phone help
For general Hawaiʻi Department of Health contact, use the DOH Info Line at 808-586-4400 or the official contact page. For vital records, call 808-586-4539. For immunization branch questions, call 808-586-8300 and use HiSIS for available official immunization records. For WIC, call 808-586-8175 on Oʻahu or 1-888-820-6425 from neighbor islands.
For Food Safety, use 808-586-8000 on Oʻahu or the correct island food safety office. For Safe Drinking Water, use 808-586-4258. For Adult Mental Health Division, use 808-586-4686, but use 988 or Hawaiʻi CARES at 1-800-753-6879 for crisis support. For emergencies, call 911.
The strongest user path is official first, branch second, island-specific office third. That is safer for users, better for search quality, and more reliable than thin directory-style content.