Cleveland County Health Department phone, walk-ins, WIC, vaccines, clinic, pharmacy, records and permits
The Cleveland County Health Department, officially branded as the Cleveland County Public Health Center, serves residents in Shelby and across Cleveland County, North Carolina.
Use this guide to find the right phone number, office address, walk-in timing, WIC documents, immunization help, Care for Cleveland primary care, pharmacy support, free Narcan, environmental health permits and the important vital-records warning.
Choose the Cleveland County health service you need
Select the service you need. This finder does not book appointments, but it helps you avoid a wasted trip to South Post Road or the wrong county office.
Call 980-484-5100 for general Cleveland County Public Health Center routing. Ask whether your service is walk-in, appointment-only, income-based, insurance-based, seasonal or handled by another office.
Cleveland County Health Department quick answer
The Cleveland County Health Department in Shelby, North Carolina is located at 200 South Post Road, Shelby, NC 28152. The main phone number is 980-484-5100. General office hours are listed as Monday through Friday, 8:00 AM-5:00 PM, except holidays or inclement weather closures.
Walk-ins for Adult Health, General Clinic and Immunizations are accepted during specific windows: 8:00 AM-11:30 AM and 1:00 PM-4:30 PM. Lunch-hour walk-ins are not accepted for those clinics. Foreign travel immunizations require appointments.
For WIC, call 980-484-5170. For the health department pharmacy, call 980-484-5164. For certified Cleveland County birth, death or marriage certificates, use the Register of Deeds at 704-484-4834.
Official verification before using this Cleveland County guide
Updated for publication on June 26, 2026.
This page was rebuilt using official Cleveland County Public Health Center pages for the main office, services, Care for Cleveland, General Clinic, Immunizations, WIC, Pharmacy, Environmental Health, School Health and Dental Services, plus the Cleveland County Register of Deeds certificate page.
Clinic hours, walk-in availability, fees, vaccine supply, WIC documents, pharmacy access, environmental permits, inspection rules and Register of Deeds certificate steps can change. Always verify live details with the official office before visiting, applying, paying or relying on a deadline.
What this Cleveland County health guide covers
Make sure this is Cleveland County, North Carolina
This guide is for Cleveland County Public Health Center in Shelby, North Carolina. It is not for Cleveland, Ohio, and it is not for Cleveland County, Oklahoma.
Use this guide if your search is connected to Shelby, Kings Mountain, Boiling Springs, Fallston, Lawndale, Grover, Polkville, Waco, Earl, Casar, Mooresboro or other Cleveland County, NC communities.
Cleveland County Health Department phone numbers by service
Use a direct service phrase when you call. Instead of saying “I need health department help,” say “I need WIC,” “I need immunization walk-in hours,” “I need Narcan,” or “I need a food permit.”
| Need | Correct route | Best first sentence | Prepare before calling |
|---|---|---|---|
| General health department help | 980-484-5100 | “I need help finding the right Cleveland County Public Health Center service.” | Name, callback number, exact service, deadline and insurance question. |
| Care for Cleveland primary care | 980-484-5100 | “I need a primary care appointment at Care for Cleveland.” | Cleveland County residence, insurance/no-insurance status, income/household information and symptoms. |
| Adult Health or General Clinic | 980-484-5100 | “I need General Clinic, STD, TB, pregnancy testing, diabetes screening or cholesterol screening.” | ID, insurance, medication list, testing reason, exposure date, work/school form and appointment need. |
| Immunizations | 980-484-5100 | “I need immunizations, school shots, travel vaccines or a vaccine record.” | Prior records, school form, travel itinerary, insurance card and deadline. |
| WIC | 980-484-5170 | “I need WIC eligibility, appointment, eWIC or breastfeeding support.” | ID, income proof, residence proof, pregnancy or child information and current eWIC issue if any. |
| Breastfeeding support | 980-484-5155 After hours: 704-692-1672 | “I need WIC breastfeeding support.” | Baby’s age, feeding concern, pump question, WIC status and safe callback number. |
| Pharmacy | 980-484-5164 Fax: 980-484-5269 | “I need pharmacy, Narcan, AccessMeds, MAP or nicotine replacement information.” | Medication list, prescription, insurance/no-insurance status, income documents and pickup question. |
| Medication Assistance Program | 980-484-5146 | “I need to ask about MAP eligibility and required documents.” | Income proof, uninsured/underinsured details, prescription list and appointment availability. |
| Environmental Health | 980-484-4779 or 980-484-5130 | “I need help with a food permit, septic, water sample, tattoo permit, pool permit or sanitation score.” | Facility/property address, permit type, zoning/building question, application and deadline. |
| Certified records | Register of Deeds: 704-484-4834 | “I need a certified birth, death or marriage certificate.” | Valid ID, record name, date, relationship, fee and whether it is Cleveland County or out-of-county NC birth. |
Cleveland County Health Department address, hours and map
The Cleveland County Public Health Center is located at 200 South Post Road, Shelby, NC 28152. The main phone number is 980-484-5100. The site lists 911 for emergencies.
General hours are Monday-Friday, 8:00 AM-5:00 PM, except Cleveland County Government holidays or inclement weather closures. Call before going if weather is bad, school deadlines are close or you need a provider-dependent service.
Walk-ins, appointments and lunch-hour warning
Clinic timing is not one-size-fits-all. Adult Health, General Clinic and Immunizations list appointments Monday-Friday from 8:00 AM-4:30 PM. Walk-in patients are accepted from 8:00 AM-11:30 AM and 1:00 PM-4:30 PM.
The health department states it no longer accepts walk-ins during lunch hours for Adult Health, General Clinic and Immunization Clinics. All other clinics continue to require appointments.
| Service type | Walk-in or appointment? | Resident tip |
|---|---|---|
| Adult Health / General Clinic | Appointments available 8 AM-4:30 PM. Walk-ins 8-11:30 AM and 1-4:30 PM. | Call first if you are unsure whether your need can be handled same day. |
| Immunizations | Appointments available 8 AM-4:30 PM. Walk-ins 8-11:30 AM and 1-4:30 PM. | Bring records and avoid lunch-hour walk-in attempts. |
| Foreign travel immunizations | Appointment required. | Start early before travel; call for pricing and availability. |
| STD clinic | Clinic operates 8-11 AM and 1-4 PM; walk-ins may be triaged or referred depending on staffing. | Call first if privacy, treatment timing or same-day availability matters. |
| Child Health, Primary Care, Maternity, Dental and WIC | Usually appointment-based. | Do not arrive without calling unless the office specifically tells you to. |
Care for Cleveland primary care clinic
Care for Cleveland is the health department’s primary care clinic. The official page says it serves Cleveland County residents of all ages, including children, and accepts patients regardless of insurance status.
To make an appointment, call 980-484-5100. The clinic is at the same main address: 200 South Post Road, Shelby, NC 28152.
General Clinic, STD clinic, TB, diabetes and cholesterol screening
The Adult Health / General Clinic provides adult and communicable-disease services. Listed services include immunizations, tuberculin skin testing, communicable disease exams, blood pressure screening, sickle cell testing, pregnancy testing and foreign travel immunizations.
| Service | Official detail | Practical tip |
|---|---|---|
| TB screening and treatment | The TB program exists for prevention, detection and treatment of TB. | Ask whether your TB test needs a return reading or follow-up appointment. |
| STD clinic | Confidential testing, diagnosis, treatment and counseling. Clinic hours are 8-11 AM and 1-4 PM. | Call first if timing, privacy, treatment or same-day availability matters. |
| Diabetes screening | Walk-in screening for Cleveland County residents 18+ without known diabetes diagnosis. A1C finger-stick is listed at $17. | This is screening, not emergency diabetes care. |
| Cholesterol screening | Available Monday-Friday between 8 AM and 10 AM for a minimal fee. | Ask if fasting is needed and confirm current fee before visiting. |
| Pregnancy testing | Listed under General Clinic and Adult Health services. | If pregnant, ask about maternity clinic, WIC, CMHRP and care-management referrals. |
Immunizations, school shots, NCIR and foreign travel vaccines
The Immunizations page lists appointments Monday-Friday from 8:00 AM-4:30 PM, with walk-ins from 8:00-11:30 AM and 1:00-4:30 PM. Lunch-hour walk-ins are not accepted in Adult Health, General Clinic and Immunization Clinics.
Foreign travel immunizations require appointments. Call 980-484-5100 for pricing and availability, and start early before your travel date.
Step-by-step immunization plan
- Check the exact deadline for school, work, college, sports or travel.
- Call 980-484-5100 if you are unsure whether your vaccine can be walk-in.
- Avoid lunch-hour walk-in attempts.
- Bring all previous records, including pharmacy and out-of-state records.
- Keep copies after the visit for school, travel, sports and future care.
WIC in Cleveland County: eligibility, documents, eWIC and breastfeeding help
Cleveland County WIC helps eligible pregnant, breastfeeding and postpartum women, infants and children up to age five. WIC provides nutrition support, breastfeeding support, supplemental foods, eWIC benefits and referrals.
The local WIC number is 980-484-5170. WIC hours are listed as Monday-Friday, 8:00 AM-5:00 PM. Breastfeeding support is listed at 980-484-5155 during normal working hours and 704-692-1672 after hours.
| WIC requirement | What it means | What to bring |
|---|---|---|
| Applicant category | Infants, children up to age 5, pregnant women, breastfeeding women within 12 months and postpartum women within 6 months may qualify. | Pregnancy or child information and the applicant when required. |
| Residence | Applicants must live in North Carolina. | Utility bill, driver’s license, Medicaid card, bank statement, rental receipt, mortgage receipt or DMV ID. |
| Income | Income must meet guidelines unless automatically eligible through Medicaid, Food and Nutrition Services or Work First. | Pay stubs, tax records, Medicaid card, FNS letter, employer letter or unemployment notice. |
| Nutrition risk | A nutritionist or health professional assesses medical or nutritional risk at no cost. | Health, feeding, pregnancy or child concerns you want reviewed. |
| Identity | Proof is needed for all individuals applying. | Driver’s license, Social Security card, work/school ID, Medicaid card, military ID, birth certificate, immunization record or infant hospital document. |
eWIC and food benefit tips
- Participants receive a NC eWIC card at the initial visit.
- Benefits are issued into an electronic account.
- Families use the eWIC card and PIN at approved grocery stores and pharmacies.
- Special formulas may be distributed directly through the local WIC agency in some cases.
- Call the local WIC office before assuming a missed benefit can be fixed the same day.
Health Department Pharmacy, free Narcan, AccessMeds and medication assistance
The Cleveland County Health Department Pharmacy is on the first floor at 200 South Post Road, Shelby, NC 28152. The pharmacy phone number is 980-484-5164, and the fax number is 980-484-5269.
Pharmacy hours are Monday-Friday, 8:00 AM-5:00 PM, except county holidays or inclement weather. A drive-thru is available.
Birth, death and marriage certificates are handled by Register of Deeds
This is the correction many users need. Certified Cleveland County birth, death and marriage certificates are handled by the Cleveland County Register of Deeds, not the health department clinic.
The Register of Deeds office is at 311 E. Marion St., Room 151, Shelby, NC 28150. The phone number is 704-484-4834. Certified Cleveland County vital records are listed at $10.00.
| Certificate need | Official route | What to know |
|---|---|---|
| Certified Cleveland County birth, death or marriage certificate | Register of Deeds, 311 E. Marion St., Room 151, Shelby. | Valid state-issued ID or valid passport is required. No appointment is listed as necessary for in-office certified copies. |
| Out-of-county NC birth after 1971 | Call 704-484-4834, option 2. | The county lists a $24 fee and appointment requirement for this route. |
| Adopted birth certificate | NC Office of Vital Records in Raleigh. | Cleveland County says adopted certificates cannot be issued locally through this route. |
| Mail request | Register of Deeds, PO Box 1210, Room 151, Shelby, NC 28151. | Include request, payment, self-addressed stamped envelope and photocopy of valid ID. |
For a broader records overview, see our birth certificate through health department guide.
Environmental Health, food permits, septic, water samples and sanitation scores
Cleveland County Environmental Health is listed at 1333 Fallston Road, Shelby, NC 28150. Phone numbers are 980-484-4779 and 980-484-5130. Hours are listed as Monday-Friday, 8:00 AM-5:00 PM.
Environmental Health covers restaurant permitting, tattoo artists, swimming pools, food safety resources, onsite water protection, water samples, temporary food events, lodging, childcare sanitation, mobile food units, camps and related applications.
| Need | Correct route | Practical tip |
|---|---|---|
| Restaurant or food-service permit | Environmental Health / Cleveland County Permits Office at 1333 Fallston Road. | Some applications require office visit for submission to ensure zoning and building-code review. |
| Temporary food event | Temporary Food Establishment or Temporary Event Coordinator application. | Do not wait until event week. Confirm deadlines and food safety requirements early. |
| Water sample | Water sample application plus Right of Entry form. | The official page says applications are not accepted for loan closings, so plan early for property transactions. |
| Septic or onsite water protection | Onsite Water Protection Services application. | Use property address and parcel details before construction, repairs or purchase decisions. |
| Sanitation score | County-wide sanitation scores listing. | Use official score lookup for restaurants, day cares and regulated facilities where available. |
Dental services, school health and student requirements
The Dental Clinic provides dental exams, cleanings, fillings, extractions, fluoride varnish, sealants, X-rays, education and limited periodontic services. Eligibility is listed for patients under 21 and pregnant women.
To schedule a dental appointment, call 980-484-5261. The page lists Medicaid, NC Health Choice, some private insurance by call, private pay based on sliding fee scale and payment plans.
School health planning tips
- Ask your child’s school nurse for required school health forms.
- Submit health history and medication forms early.
- Do not wait until school starts to fix missing immunization records.
- Ask about K-8 telemedicine consent if your school offers it.
- Keep copies of vaccine records and forms for sports, school transfer and camp.
What to do if your Cleveland County health service is not found
When the health department is not the correct office
The health department is not the right route for every Cleveland County need. Use the correct office to avoid delays.
Nearby or related county guides: Gaston County Health Department, Rutherford County Health Department and Health Department Near Me.
Official Cleveland County and North Carolina health resources
Use these official links for final appointment rules, fees, forms, live service status, permits, records and program details.
Cleveland County Public Health Center official websiteMain official site for phone number, address, news, emergency contact and service links. Official services pageFull Cleveland County Public Health Center service menu. Care for Cleveland primary carePrimary care clinic for Cleveland County residents of all ages, including uninsured residents. Adult Health and General ClinicWalk-in timing, STD clinic, TB, diabetes screening and cholesterol screening details. ImmunizationsWalk-in vaccine hours, travel vaccine appointment warning and NCIR note. WICCleveland County WIC phone, eligibility, documents, eWIC and breastfeeding support. PharmacyDrive-thru pharmacy, free Narcan, AccessMeds, Medication Assistance Program and nicotine replacement. Environmental HealthFood permits, sanitation scores, septic, water samples, pool permits, tattoo permits and applications. Dental ServicesDental clinic eligibility, services, insurance and appointment phone. Register of Deeds certificatesCertified Cleveland County birth, death and marriage certificate route.Cleveland County Health Department FAQ
What is the Cleveland County Health Department phone number?
The main Cleveland County Health Department phone number is 980-484-5100. This is the main number for Cleveland County Public Health Center in Shelby, North Carolina.
Where is the Cleveland County Health Department located?
The main office is located at 200 South Post Road, Shelby, NC 28152.
What are the Cleveland County Health Department hours?
General hours are listed as Monday-Friday, 8:00 AM-5:00 PM, except Cleveland County Government holidays or inclement weather closures.
Does Cleveland County Health Department accept walk-ins?
Adult Health, General Clinic and Immunization walk-ins are accepted from 8:00 AM-11:30 AM and 1:00 PM-4:30 PM. Lunch-hour walk-ins are not accepted for those clinics. Other clinics may require appointments.
What is Care for Cleveland?
Care for Cleveland is the health department’s primary care clinic. It serves Cleveland County residents of all ages and accepts patients regardless of insurance status. Call 980-484-5100 for appointments.
What is the Cleveland County WIC phone number?
The Cleveland County WIC phone number is 980-484-5170. WIC hours are listed as Monday-Friday, 8:00 AM-5:00 PM.
Where do I get a Cleveland County birth, death or marriage certificate?
Certified birth, death and marriage certificates are handled by the Cleveland County Register of Deeds, not the health department clinic. The office is at 311 E. Marion St., Room 151, Shelby, NC 28150, phone 704-484-4834.
Does the health department pharmacy provide free Narcan?
Yes. The official pharmacy page says Narcan/naloxone is available for free through the pharmacy drive-thru, no prescription necessary. Call 980-484-5164 to check availability.
Who handles restaurant permits and sanitation scores in Cleveland County?
Cleveland County Environmental Health handles many food, sanitation, septic, water, pool, tattoo and permit issues. The Environmental Health phone numbers are 980-484-4779 and 980-484-5130.
Does the Cleveland County Health Department have dental services?
Yes. The dental clinic lists exams, cleanings, fillings, extractions, fluoride varnish, sealants, X-rays and education. It serves patients under 21 and pregnant women. Call 980-484-5261 for appointments.