Austin Public Health phone, Vital Records, vaccines, WIC, food permits, disease reporting and local service help
Austin Public Health is the City of Austin health department. It is the right starting point for many local public-health services, but not every “Austin health department” search should go to the same office.
This guide helps you choose the right official route for birth or death certificates, immunization appointments, WIC, disease reporting, Environmental Health, food permits, neighborhood centers, and wrong-office questions.
Find the right Austin health department service
Start with the task, not the department name. This prevents wrong trips to Levander Loop, wrong certificate orders, and delayed food-permit or vaccine help.
Call 512-972-5000 when you need Austin Public Health routing and are not sure which program owns your issue.
Austin Public Health quick answer
The main Austin Public Health phone number is 512-972-5000. The main physical address is the Betty Dunkerley Public Health Campus, 7201 Levander Loop, Austin, TX 78702.
Vital Records is also on that campus, but specifically at 7201 Levander Loop, Building C. Immunization appointments use 512-972-5520. Environmental Health Services uses 512-978-0300, option 5.
If you need benefits such as SNAP, Medicaid, TANF, or Lone Star Card help, Austin Public Health is usually not the benefits case office. Use our Texas health and human services guide for state benefits routing.
Official verification before you use this Austin guide
Updated for publication on June 26, 2026.
This refreshed guide uses official City of Austin and Austin Public Health pages for contact details, Vital Records, immunizations, WIC, Epidemiology and Disease Surveillance, Environmental Health Services, neighborhood centers, and official service pages.
Hours, fees, application methods, provider availability, mobile vendor rules, clinic schedules, and neighborhood-center closures can change. Always verify final details on the official page before visiting, mailing documents, paying, applying, or relying on a deadline.
What this Austin Public Health guide covers
Austin Public Health vs Texas DSHS, Texas HHS and Travis County
Many users search “Austin Health Department” when they actually need a city health service, a Texas state agency, a county office, a benefits portal, or a private provider.
Use Austin Public Health for city public-health programs, local Vital Records authority, immunization services, WIC, Environmental Health, epidemiology reporting, neighborhood centers, and certain Austin/Travis County public-health functions.
For broad local-office lookup help, see our health department near me guide.
Austin Public Health phone numbers by service
Use the direct route when possible. A certificate question, food-permit question, vaccine appointment, and disease report should not all start with the same sentence.
| Need | Best phone or route | What to say first | Prepare before calling |
|---|---|---|---|
| General APH help | 512-972-5000 | “I need Austin Public Health routing for [service].” | ZIP code, service name, preferred language, and callback number. |
| Vital Records help | 512-972-4784 listed on certificate service page | “I need a birth/death certificate and want to confirm Austin jurisdiction.” | Event type, full name, event date, city/county, ID, and relationship. |
| Phone certificate order | VitalChek: 1-800-457-7586 | “I need to order through the Austin Office of Vital Records.” | Credit/debit card, shipping address, ID verification, record details. |
| Immunization appointment | 512-972-5520 | “I need a vaccine appointment or shot record.” | Age, vaccine needed, shot record, insurance/Medicaid status, school/work form. |
| Disease reporting | 512-972-5555 Fax: 512-972-5772 | “I am reporting a reportable condition in Austin/Travis County.” | Condition, patient/reporting role, date, location, urgency, and contact info. |
| Environmental Health | 512-978-0300, option 5 EHSD.Service@austintexas.gov | “I need help with food permit, inspection, pool, nuisance, vector, or complaint.” | Business/property name, address, permit number, issue, date, and photos if useful. |
| Neighborhood center support | Closest center or 3-1-1 | “I live in Austin/Travis County and need neighborhood center help.” | ZIP code, household need, income documents, bill/lease, and crisis proof if needed. |
| Rent or Austin Energy help | 512-972-5780 | “I need rent or Austin Energy assistance screening.” | Past-due bill, lease, income proof, crisis explanation, and household details. |
| Emergency | 911 | State the emergency, location, and immediate danger. | Stay safe; do not wait for office-hours phone support. |
Austin Public Health main campus, Vital Records building and map
The main Austin Public Health contact page lists the Betty Dunkerley Public Health Campus at 7201 Levander Loop, Austin, TX 78702. Vital Records is at the same campus, but specifically in Building C.
Do not assume every public-health service is at Levander Loop. Environmental Health Services is listed at 1520 Rutherford Ln, Bldg. 1 Ste. 205, Austin, TX 78754.
Austin birth certificates and death certificates
The Austin Office of Vital Records registers births, deaths, and fetal deaths that occur within the full-purpose city limits of Austin. It provides long-form birth certificates for births within Austin city limits, security/abstract certificates for many Texas births, and death certificates for deaths within Austin city limits.
Texas birth and death records are confidential. Certificates are available only to authorized requestors such as the person named, immediate family by blood or marriage, legal guardians, or legal representatives with proper documentation.
| Ordering method | Official detail | Cost / timing note | Prepare before ordering |
|---|---|---|---|
| Walk-in | 7201 Levander Loop, Building C. Applications accepted until 4:15 p.m.; office open 8 a.m.-4:30 p.m. Monday-Friday. | In many approved cases, certificate printed within 30 minutes. | Current photo ID, completed application, record details, and payment. |
| Birth certificate | Birth certificate copy. | $23 for each copy. | Name, date of birth, parents’ names, city/county, requestor details, ID, relationship. |
| Death certificate | Death certificate copy. | $21 for first copy; $4 for each additional copy ordered at same time. | Name, date of death, city/county, relationship, ID, reason needed, payment. |
| Online | Use VitalChek. | Processing and UPS shipping fees added; delivery cannot go to PO/APO boxes. | Credit/debit card, identity verification, shipping address, record details. |
| Phone | Call VitalChek at 1-800-457-7586. | Processing and shipping fees added. | Credit/debit card, record details, identity verification, shipping address. |
| Mail completed notarized application to Office of Vital Records, PO Box 1088, Austin, TX 78767-1088. | Mail orders can take 2 to 3 weeks. | Notarized application, signed payment, ID copy, proof of residence if needed, self-addressed stamped envelope. |
Estimate Austin certificate copy cost
This tool estimates only the basic listed copy fee. It does not include VitalChek, UPS, card, mail, notarization, correction, apostille, or other extra fees.
One Austin birth certificate copy using the listed base fee.
Austin Public Health immunizations, shot records, MMR and flu vaccine help
Austin Public Health gives vaccines by appointment only. Call 512-972-5520 or use the official immunization appointment route before visiting.
APH offers immunizations to children who are uninsured or Medicaid recipients. Services are also available to uninsured adults. Shots for Tots serves children, Big Shots serves adults, and the Mobile Vaccination Program may serve community locations.
Before your vaccine appointment
- Bring previous vaccine records or school forms.
- Bring Medicaid or insurance information if applicable.
- Ask which vaccine is available before visiting.
- Ask whether the service is at Shots for Tots, Big Shots, or a mobile clinic.
- For MMR, flu, travel, or adult vaccines, confirm eligibility and supply first.
Austin Public Health WIC, breastfeeding support and myWIC help
Austin Public Health WIC serves eligible pregnant women, new mothers, infants, and young children. WIC provides healthy foods, personalized nutrition education, breastfeeding support, and referrals to other services.
The official Austin WIC page links to online application help, WIC office lookup, a mobile WIC unit, breastfeeding support, myWIC app help, and resources for new families.
Disease reporting, epidemiology and Austin public-health alerts
Austin Public Health’s Epidemiology and Disease Surveillance Unit receives case reports, monitors disease trends, detects outbreaks, and conducts case investigations.
In Austin/Travis County, reportable conditions can be reported by phone 24 hours a day, 7 days a week at 512-972-5555. Fax reporting is listed as 512-972-5772.
Food permits, inspections, pools, mobile vendors and environmental complaints
Austin Public Health Environmental Health Services covers food safety inspections, pools, spas, interactive water features, custodial care inspections, vector control, pest investigations, environmental complaints, and public health nuisances.
The Environmental Health contact route is 512-978-0300, option 5 and EHSD.Service@austintexas.gov. The office is at 1520 Rutherford Ln, Bldg. 1 Ste. 205, Austin, TX 78754.
| Need | Best official route | What to prepare |
|---|---|---|
| Fixed food establishment | Food Safety Programs / Environmental Health | Business name, address, owner contact, permit type, plan question, and deadline. |
| Mobile food vendor | Austin APH until transition; Texas DSHS for permit licensing starting July 1, 2026. | Unit type, commissary, license/permit status, inspection question, and location plan. |
| Temporary food event | Temporary Food Events page / Environmental Health | Event name, date, address, menu, booth setup, organizer, and deadline. |
| Food or nuisance complaint | Report a violation or EHSD contact | Business/property name, exact address, date/time, facts, symptoms if any, photos if useful. |
| Pool, spa or water feature | Pool/spa inspection request or 3-1-1 | Facility name, address, unsafe condition, permit issue, and contact person. |
| Rodent, mosquito or vector complaint | Environmental Vector Control | Exact location, standing water or pest details, timing, and photos if available. |
Neighborhood Centers and social support through Austin Public Health
Austin Neighborhood Centers can help families with food support, job search help, health screenings, bus passes, referrals, and some social-service navigation for free.
Rent and Austin Energy assistance requests are no longer walk-in at neighborhood centers. The official page says those requests must go through the Rent & Utility line at 512-972-5780.
| Neighborhood center | Area | Phone | Address |
|---|---|---|---|
| Dove Springs Neighborhood Center | Southeast Austin | 512-972-6699 | 5811 Palo Blanco Lane, Austin, TX 78744 |
| Rosewood-Zaragosa Neighborhood Center | Central East Austin | 512-972-6740 | 2800 Webberville Road, Austin, TX 78702 |
| South Austin Neighborhood Center | South Austin | 512-972-6840 | 2508 Durwood Street, Austin, TX 78704. Official page notes building repairs/reopen in 2026. |
| St. John Community Center | Northeast Austin | 512-972-5159 | 7500 Blessing Avenue, Austin, TX 78752 |
| East Austin Neighborhood Center | East Austin | 512-972-6650 | 211 Comal Street, Austin, TX 78702 |
| Montopolis Community Center | Southeast Austin | 512-972-6705 | 1200 Montopolis Drive, Austin, TX 78741 |
| Blackland Neighborhood Center | Central East Austin | 512-972-5790 | 2005 Salina Street, Austin, TX 78722 |
Documents often needed for rent or utility help
- Austin/Travis County residency details.
- Lease or rental contract with your name.
- Past-due rent or utility bill.
- Proof that household income is at or below the required income guideline.
- Income documentation such as pay stubs, employer letter, Social Security letter, unemployment proof, child support documents, or pension statement.
- Proof of recent crisis or financial trouble.
What Austin Public Health does not handle
These wrong turns create delays. Check the better route before calling APH or driving to Levander Loop.
Austin service area and nearby Texas health department confusion
Austin Public Health serves Austin and certain Austin-Travis County public-health functions. However, the correct office can depend on city limits, county lines, the exact address, and the service type.
Before you call, visit, mail or pay Austin Public Health
What to do if your Austin health department service is not found
Austin Public Health video reference and main campus map
This video is included as a general Austin Public Health orientation reference. For live service rules, fees, hours, forms, closures, and appointments, use the official links below.
This map points to the Betty Dunkerley Public Health Campus. Confirm the exact building and service before driving.
Official Austin Public Health links
Use these official pages for final verification before visiting, paying, ordering records, applying, reporting, or relying on a deadline.
Austin Public Health official websiteMain Austin Public Health website for local public-health programs, services, alerts, and department pages. Contact Austin Public HealthOfficial APH phone, physical address, mailing address, and department contact details. Get a birth or death certificateOfficial Austin certificate ordering page with walk-in, online, phone, mail, fees, ID, and jurisdiction details. Office of Vital RecordsOfficial local registrar page for Austin births, deaths, fetal deaths, and related Vital Records functions. ImmunizationsOfficial vaccine appointment, eligibility, shot record, Shots for Tots, Big Shots, and ImmTrac guidance. Women, Infants and Children (WIC)Official Austin WIC application, office lookup, breastfeeding support, myWIC, and family nutrition support page. Epidemiology and Disease SurveillanceOfficial disease reporting, outbreak, foodborne illness, and public-health surveillance page. Environmental Health ServicesOfficial food safety, permits, inspection reports, pool, custodial care, vector control, and complaint resources. Neighborhood CentersOfficial free neighborhood-center services, hours, locations, rent/utility line, and social-service support page. Texas Department of State Health ServicesStatewide Texas public-health backup for records, vital statistics, disease guidance, and statewide programs when Austin is not the correct local office.Austin Public Health FAQ
What is the Austin Public Health phone number?
The main Austin Public Health phone number is 512-972-5000. Use it for general APH routing when you are not sure which program handles your issue.
Where is Austin Public Health located?
The main Austin Public Health physical address is the Betty Dunkerley Public Health Campus at 7201 Levander Loop, Austin, TX 78702. Vital Records is at the same campus in Building C.
Where is the Austin Office of Vital Records?
The Austin Office of Vital Records is at 7201 Levander Loop, Building C, Austin, TX 78702. Walk-in applications are accepted until 4:15 p.m., and the office is open 8 a.m. to 4:30 p.m. Monday through Friday.
How much is an Austin birth certificate?
The official City of Austin certificate page lists birth certificates at $23 for each copy. Online and phone orders through VitalChek include additional processing and shipping fees.
How much is an Austin death certificate?
The official City of Austin certificate page lists one death certificate at $21. Additional copies ordered at the same time are $4 each.
Can I order an Austin birth or death certificate online?
Yes. The official City of Austin page directs users to VitalChek for online ordering. A credit or debit card is required, and processing plus UPS shipping fees are added.
How do I schedule vaccines with Austin Public Health?
Austin Public Health gives vaccines by appointment only. Call 512-972-5520 or use the official immunization appointment route on the APH immunizations page.
Can Austin Public Health give me my shot record?
APH says shot records are available at Shots for Tots and Big Shots clinic locations for people who received immunizations at public health clinics in Austin and Travis County, including Shots for Tots, Big Shots, and the Mobile Vaccination Program.
How do I report a disease in Austin or Travis County?
Reportable diseases can be reported to Austin Public Health Epidemiology and Disease Surveillance at 512-972-5555. The listed fax number is 512-972-5772.
Is Austin Public Health the same as Texas DSHS?
No. Austin Public Health is the City of Austin health department. Texas DSHS is the state public-health agency. Records, statewide programs, and authority can differ, so use the correct official route.