Last reviewed 2026. This rebuilt guide is for the Cleveland County Health Department in Shelby, North Carolina. It is not for Cleveland, Ohio, and it is not for Cleveland County, Oklahoma. Verify appointment rules, walk-in hours, fees, clinic availability, holiday closures and program eligibility directly with the official Cleveland County Public Health Center before visiting.
Cleveland County Health Department in Shelby: Clinic, WIC, Primary Care, Pharmacy, Records and Environmental Health Help
The Cleveland County Health Department, officially branded as Cleveland County Public Health Center, serves residents in Shelby and across Cleveland County, North Carolina. Use this page to find the correct phone number, office address, clinic hours, walk-in timing, immunization guidance, WIC documents, school health requirements, Care for Cleveland primary care, pharmacy support, free Narcan, environmental health routing, and the important vital-records warning.
The biggest mistake is treating every Cleveland County health request as a same-day walk-in. Adult Health and Immunization walk-ins are accepted only during specific windows, foreign travel immunizations require appointments, all other clinics may require appointments, and vital records are not handled by the health department clinic. Call first when you are dealing with school deadlines, travel vaccines, WIC, primary care, child health, dental, pharmacy, environmental health or certificates.
- Agency
- Cleveland County Public Health Center / Cleveland County Health Department
- Official website
- https://www.clevelandcountyhdnc.com/
- Services page
- Official Cleveland County Health Department services
- Office address
- 200 South Post Road, Shelby, NC 28152
- Main phone
- 980-484-5100
- Hours
- Monday-Friday, 8:00 AM-5:00 PM, except Cleveland County Government holidays or inclement weather closures.
- Emergency
- Call 911 for emergencies. For mental health crisis support in the United States, call or text 988.
- Medical director
- Stephen Jones, MD is listed on the official provider page as Medical Director.
Quick answer: what the Cleveland County Health Department can help with
The Cleveland County Health Department in Shelby provides public health and clinic services for Cleveland County, North Carolina residents. The main office is at 200 South Post Road, Shelby, NC 28152, and the main phone number is 980-484-5100. The official site is clevelandcountyhdnc.com.
The department offers a broad range of services: Care for Cleveland primary care, adult health and general clinic services, immunizations, STD testing and treatment, tuberculosis screening, diabetes and cholesterol screening, child health, behavioral health, dental services for children and pregnant women, women’s health, maternity, family planning, WIC, care management for high-risk pregnancy, care management for at-risk children, school health, pharmacy services, medication access programs, free Narcan, nicotine replacement therapy, environmental health, emergency preparedness, substance use prevention and health education.
Call before visiting
Call 980-484-5100 and say the exact service you need. Ask whether the service is walk-in, appointment-only, seasonal, income-based, insurance-based or limited by clinic staffing.
Certificates are separate
Birth, death and marriage certificates are handled by the Cleveland County Register of Deeds, not the health department clinic. The Register of Deeds office is at 311 E. Marion St., Room 151, Shelby.
Primary care exists here
Care for Cleveland provides primary care to Cleveland County residents of all ages, including residents without insurance. Appointments are made by calling 980-484-5100.
Cleveland County Health Department phone, address, hours and map
The public health center is located at 200 South Post Road, Shelby, NC 28152. The main phone number is 980-484-5100. General contact hours are Monday through Friday from 8 AM to 5 PM, except holidays and weather-related closures.
Before going to 200 South Post Road
- Call 980-484-5100 to confirm appointment rules.
- Ask whether your service is walk-in or appointment-only.
- Bring ID, insurance card, Medicaid or Medicare card, proof of income if relevant, vaccine records, school forms, medication list or clinic paperwork.
- Check inclement weather notices before driving during storms.
When not to use this office
- Do not go there for certified birth, death or marriage certificates.
- Do not use the clinic line for life-threatening emergencies. Call 911.
- Do not assume Cleveland, Ohio or Cleveland County, Oklahoma services are connected to this North Carolina office.
- Do not wait until a school, travel or employment deadline is urgent.
Walk-ins, appointments and clinic timing
Cleveland County Health Department clinic timing is not one-size-fits-all. The official Adult Health and Immunization pages say appointments are available Monday through Friday from 8:00 AM to 4:30 PM. Walk-in patients for Adult Health, General Clinic and Immunizations are accepted during specific windows: 8:00 AM-11:30 AM and 1:00 PM-4:30 PM. The department no longer accepts walk-ins during lunch hours in Adult Health, General Clinic and Immunization Clinics. All other clinics continue to require appointments.
| Service type | Walk-in or appointment? | What residents should do |
|---|---|---|
| Adult Health / General Clinic | Appointments available 8 AM-4:30 PM. Walk-ins accepted 8-11:30 AM and 1-4:30 PM. | Call 980-484-5100 if you are unsure whether your service can be handled as a walk-in. |
| Immunizations | Appointments available 8 AM-4:30 PM. Walk-ins accepted 8-11:30 AM and 1-4:30 PM. | Bring vaccine records. Do not arrive during lunch expecting walk-in service. |
| Foreign travel immunizations | Appointment required. | Call for pricing and availability and start early before your departure date. |
| STD clinic | Clinic operates 8-11 AM and 1-4 PM; appointments are made and walk-ins may be triaged or referred depending on staffing. | Call ahead if timing, privacy, treatment or same-day availability matters. |
| Child Health, Primary Care, Maternity, Dental and other clinics | Appointment usually required. | Call 980-484-5100 before visiting. |
Do not show up during lunch expecting Adult Health, General Clinic or Immunization walk-in service. The official clinic pages state walk-in patients are accepted from 8:00-11:30 AM and 1:00-4:30 PM. That small timing detail can make the difference between getting help and making a wasted trip.
Care for Cleveland primary care clinic
Care for Cleveland is the Cleveland County Health Department’s primary care clinic. The official page says it serves Cleveland County residents of all ages, including children, and that patients are accepted regardless of insurance status. To make an appointment, call 980-484-5100. The clinic is located at the same main health department address: 200 South Post Road, Shelby, NC 28152.
This is an important section for residents searching “health department near me no insurance” or “Cleveland County clinic Shelby NC.” Care for Cleveland can be a practical route for annual physicals, sick visits, chronic disease management and basic injury care, but it is not a replacement for emergency care or every specialty service.
Care for Cleveland can help with
- Adult and child annual physicals.
- Sick visits for common illnesses such as cold, cough, flu, earache, sore throat, urinary tract infection and rash.
- Diabetes and high blood pressure chronic disease management.
- Sprains and strains.
- Behavioral health services.
Care for Cleveland does not offer
- Chronic pain management.
- Medication-assisted treatment.
- Adult ADHD management.
- Weight management.
- Allergy injections.
Insurance and sliding fee help
The Care for Cleveland page says the clinic accepts patients regardless of insurance status. Individuals without insurance are billed based on income and household size, similar to a sliding scale system. The clinic also accepts private insurance, Medicare and Medicaid. The ruthless practical advice: do not assume “no insurance” means “no documents.” Bring income information, household-size details, proof of residence, ID and any insurance or Medicaid card you have.
General Clinic, STD clinic, TB, diabetes and cholesterol screening
The Adult Health and General Clinic exists for several adult and communicable-disease services. The official page lists immunizations for adults and children, tuberculin skin testing, communicable disease exams, blood pressure screening, sickle cell testing, pregnancy testing and foreign travel immunizations. It also lists the Tuberculosis Program, diabetes screening, STD clinic services and cholesterol screening.
| General Clinic service | Official detail | Resident tip |
|---|---|---|
| TB screening and treatment | The TB program exists for prevention, detection and treatment of TB. Cleveland County residents needing TB screening, x-rays and treatment may be seen through General Clinic. | Ask about timing. TB tests can require return reading or follow-up. |
| STD clinic | Confidential testing, diagnosis, treatment and counseling for common sexually transmitted diseases. | Clinic hours are 8-11 AM and 1-4 PM. Walk-ins may be triaged and may be referred depending on staffing. |
| Diabetes screening | Available as walk-ins Monday-Friday from 8 AM-4:30 PM for Cleveland County residents 18 and older without a known diabetes diagnosis. A1C finger-stick blood sugar test is listed at $17. | This is a screening service, not full emergency diabetes care. |
| Cholesterol screening | For adult Cleveland County residents who request it, targeted to men ages 34-65 and women ages 45-65. Available Monday-Friday between 8 AM and 10 AM for a minimal fee. | Ask whether fasting is required and confirm the current fee. |
| Pregnancy testing | Listed under General Clinic services and Adult Health. | If pregnant, ask whether maternity clinic, WIC, CMHRP or other referrals apply. |
Immunizations, school shots, NCIR and foreign travel vaccines
The official Immunizations page lists appointments Monday through Friday from 8:00 AM to 4:30 PM, with walk-ins accepted from 8:00-11:30 AM and 1:00-4:30 PM. It also states that the health department no longer accepts lunch-hour walk-ins in Adult Health, General Clinic and Immunization Clinics. Foreign travel immunizations require appointments, and residents should call 980-484-5100 for pricing and availability.
The health department uses the North Carolina Immunization Registry, also called NCIR, to document immunizations given by the health department and immunizations given elsewhere when an official record exists. For children ages 0-5, the department follows access to preventive health care services, including immunizations required by state law and recommended by the Advisory Committee on Immunization Practices.
Bring to an immunization visit
- Photo ID for adult patients or parent/guardian ID for minors.
- Child’s vaccine record or school form.
- Insurance, Medicaid or Medicare card if applicable.
- Any out-of-state or pharmacy vaccine record.
- Travel itinerary if asking about travel vaccines.
Do not wait when you need
- Kindergarten shots.
- 7th grade required vaccines.
- 12th grade required vaccines.
- College or employment vaccine documents.
- International travel vaccines.
- Check the deadline first. School, travel, work and college requirements all have different timelines.
- Call 980-484-5100. Ask whether your immunization can be walk-in or needs an appointment.
- Avoid lunch-hour walk-ins. The walk-in windows are 8-11:30 AM and 1-4:30 PM.
- Bring prior records. Missing records can slow down school or travel clearance.
- Keep copies after the visit. Save records for school, sports, travel, employment and future care.
Child Health Clinic, school health and NC school entry requirements
The Child Health Clinic provides medical care for children from birth to age 18. The official page lists well child check-ups, newborn visits and weight checks, immunization visits, school entry immunization requirements, annual physicals, daycare entry physicals, Pre-K, kindergarten and sports physicals, sick visits, follow-up visits, treatment and management of childhood illnesses, COVID-19 testing and ADHD services. Appointments are made by calling 980-484-5100.
The School Health page notes that students entering a North Carolina public school for the first time must submit a North Carolina Health Assessment completed within the 12 months before the first day of school attendance. It also says students must submit required immunization records within the first 30 days of school attendance. Required vaccines apply to kindergarten, 7th grade and 12th grade students.
Appointments fill quickly after school starts. If your child is entering a North Carolina public school for the first time, starting kindergarten, entering 7th grade, entering 12th grade, transferring from another state, joining daycare, playing sports or needing a health assessment, call early. Waiting until the first week of school is a bad plan.
School health contact route
If you cannot locate school health information, the official School Health page lists Lindsay Bralley, School Health Supervisor, at 980-484-5211. Use that route for school health questions, not for certificates, pharmacy refills or general clinic scheduling.
WIC in Cleveland County: eligibility, documents and program phone help
The Cleveland County WIC page explains that WIC applicants must live in North Carolina, meet income eligibility requirements and have a medical or nutritional risk factor assessed by a nutritionist or other health professional at no cost. The page notes that a person receiving Medicaid, Work First Family Assistance or NC Food and Nutrition Services automatically meets the income eligibility requirement. The health department also posted a WIC update listing 980-484-5170 as a Cleveland County WIC program number.
| WIC requirement | What the official page says | Practical tip |
|---|---|---|
| Residence | Applicants must live in North Carolina. | Bring proof of residence such as a utility bill, valid driver’s license, Medicaid card, bank statement, rental receipt, mortgage receipt or DMV ID. |
| Income | Family income must be less than 185% of the U.S. Poverty Income Guidelines, unless automatically income-eligible through qualifying benefits. | Bring pay stubs, tax information, Medicaid card, Food and Nutrition Services letter, employer income letter or unemployment letter if relevant. |
| Nutrition risk | A nutritionist or health professional assesses medical or nutritional risk. | Do not self-reject. Call and let the local office determine eligibility. |
| Presence at application | With some exceptions, each person applying for WIC must be physically present at the local WIC office. | Ask before visiting if a baby, child or pregnant applicant needs to be present. |
What to bring for WIC
- Proof of identification for all individuals applying for WIC.
- Proof of income for all household members with income.
- Proof of residence.
- Pregnancy information or child information if applicable.
- Medicaid, Work First or Food and Nutrition Services documents if they apply.
Cleveland County Health Department Pharmacy, Narcan, AccessMeds and nicotine replacement
The Cleveland County Health Department Pharmacy is located on the first floor of the health department at 200 South Post Road, Shelby, NC 28152. The pharmacy phone number is 980-484-5164, and the fax number is 980-484-5269. Pharmacy hours are Monday-Friday from 8 AM to 5 PM, except Cleveland County Government holidays or inclement weather closures. The official pharmacy page states that a drive-thru is available.
Who the pharmacy serves
The pharmacy serves health department clinic patients, low-income and uninsured Cleveland County residents, Medication Assistance Program enrollees and Cleveland County Government employees.
Payment accepted
The official pharmacy page lists cash, personal check, Health Savings Account card, debit card and credit card as accepted payment types.
Free Narcan
The pharmacy has Narcan or naloxone available for free through the drive-thru, no prescription necessary. Use it for suspected opioid overdose while calling emergency help.
Nicotine replacement therapy
The pharmacy offers free nicotine replacement therapy for adults 18 and older while supplies and program rules allow. Call 980-484-5164 to check availability.
AccessMeds and Medication Assistance Program
The AccessMeds program offers reduced-cost prescriptions to underserved, low-income, uninsured or underinsured Cleveland County residents when medications are available on a limited formulary. The official page describes a $5 fee per 30-day or shorter supply when the medication is available on the program formulary, and free medication when available through sample or donation programs. The Medication Assistance Program may provide free medications for eligible low-income and uninsured residents through program partnerships, but enrollment can take 4 to 6 weeks and requires documentation. The MAP coordinator can be reached at 980-484-5146.
Naloxone can reverse an opioid overdose, but it is not a reason to delay emergency help. If someone is unresponsive, breathing slowly, turning blue, vomiting, making gurgling sounds or showing other overdose signs, call 911 and use naloxone if available.
Women’s health, maternity, family planning and care management
The Cleveland County Health Department lists women’s health services, maternity clinic services, family planning, WiseWoman, Breast and Cervical Cancer Control Program, Care Management for High Risk Pregnancy and Care Management for At-Risk Children. These services are not the same as a same-day walk-in General Clinic visit. Call 980-484-5100 to ask about eligibility, appointment availability, required documents and referral rules.
The maternity clinic provides prenatal care to pregnant women in Cleveland and surrounding counties. The official maternity page says the clinic is staffed by a maternity provider, public health nurses, social workers, health educators and nutritionists. If you are pregnant, do not wait for symptoms to become urgent. Call early and ask whether maternity, WIC, care management or other support services fit your situation.
Family planning
Family planning is listed under Women’s Health. Ask about birth control options, confidential services, appointment rules and what to bring.
High-risk pregnancy support
Care Management for High Risk Pregnancy can help eligible pregnant residents coordinate support. Call early because paperwork and referrals take time.
Dental services and behavioral health
The official services page states that the Dental Clinic serves children and pregnant women. That does not mean every adult dental problem can be handled at the health department. Call 980-484-5100 before visiting and ask about eligibility, age limits, pregnancy status, appointments, fees and referrals.
Behavioral Health Services are also listed as a safe, supportive space for individuals ages 10 and older. Care for Cleveland also lists behavioral health services among its primary-care offerings. For urgent mental health crisis support in the United States, call or text 988. For immediate danger, call 911.
Birth, death and marriage certificates are handled by Register of Deeds
This is the correction most users need. Certified birth, death and marriage certificates in Cleveland County, North Carolina are handled by the Cleveland County Register of Deeds, not the Cleveland County Health Department clinic. The Register of Deeds certificate office is at 311 E. Marion St., Room 151, Shelby, NC 28150. The phone number listed for questions is 704-484-4834.
| Certificate question | Official Cleveland County route | What to know |
|---|---|---|
| Certified Cleveland County birth, death or marriage certificate | Register of Deeds, 311 E. Marion St., Room 151, Shelby. | Cost listed by the county is $10 per certified Cleveland County vital record. |
| In-person certified copy | Register of Deeds office. | Valid state-issued ID or valid passport is required. The county page says no appointment is necessary for in-office certified copies. |
| Out-of-county NC birth after 1971 | Call 704-484-4834, option 2. | The county lists a $24 fee and says an appointment is needed for out-of-county birth certificates after 1971. |
| Adopted birth certificate | NC Office of Vital Records in Raleigh. | The Cleveland County page lists 984-236-7218 for adopted birth certificate routing. |
| Mail request | Register of Deeds, PO Box 1210, Room 151, Shelby, NC 28151. | Include request form, payment, self-addressed stamped envelope and photocopy of valid ID. |
A health department medical record, a hospital birth record and a certified birth certificate are different documents. If a school, passport office, DMV, employer, court or benefits office asks for a certified certificate, use the Register of Deeds or the correct official vital records route.
Environmental Health, permits, inspections and complaints
Environmental Health is listed as one of the Cleveland County Health Department service areas. This is the route for public health concerns involving restaurants, food service, lodging, childcare sanitation, wells, septic systems, pools, complaints, inspections or environmental health permits when those topics apply locally. Because environmental health rules are detail-heavy and site-specific, call 980-484-5100 and ask for Environmental Health before submitting forms, scheduling contractors or assuming a permit is not needed.
Food and sanitation concerns
For restaurant, food handling, lodging or public sanitation concerns, collect the business name, address, date, time and what happened before calling.
Well and septic questions
For property work, home purchases, repairs or new construction, ask Environmental Health before work begins. Waiting until closing week or inspection day is risky.
Complaint quality matters
Useful complaints include location, dates, photos if appropriate, who may be affected and whether the issue is ongoing. Vague complaints are harder to act on.
Cleveland County service area and local user intent
This page is for residents of Cleveland County, North Carolina and nearby users who rely on Shelby public health services. That includes Shelby, Kings Mountain, Boiling Springs, Grover, Lawndale, Casar, Waco, Earl, Patterson Springs, Fallston, Polkville, Mooresboro and surrounding Cleveland County communities. If your search was for Cleveland, Ohio health department services or Cleveland County, Oklahoma health department services, this is the wrong page.
What the Cleveland County Health Department does not handle
A strong public health guide should stop wrong-route traffic. The health department is useful, but it is not the correct office for everything.
| If you need | Do not rely on | Better route |
|---|---|---|
| Emergency medical care | Clinic appointment line | Call 911 or go to emergency care. |
| Mental health crisis support | Routine clinic appointment request | Call or text 988 in the United States. |
| Certified birth, death or marriage certificate | Health department clinic | Cleveland County Register of Deeds. |
| Medicaid, Food and Nutrition Services or Work First application | Health department clinic desk | Cleveland County Social Services or the appropriate NC benefits portal. |
| Private hospital or doctor medical records | County vital records office | Contact the provider or hospital that created the record. |
| Cleveland, Ohio health department services | Cleveland County NC page | Use official Cleveland, Ohio or Cuyahoga County public health resources. |
| Cleveland County, Oklahoma services | Cleveland County NC page | Use the Oklahoma State Department of Health Cleveland County page. |
Official links for Cleveland County Health Department users
Use official pages when you need forms, fees, clinic rules, appointment timing, WIC documents, pharmacy details, certificates or emergency routing. Do not copy phone numbers from old directory snippets without checking the current official page.
Main health department
Family and school
Pharmacy and support
Vital records and county records
State resources
Cleveland County Health Department FAQ
What is the Cleveland County Health Department phone number?
The main phone number for the Cleveland County Health Department in Shelby, North Carolina is 980-484-5100. For emergencies, call 911. For mental health crisis support in the United States, call or text 988.
Where is the Cleveland County Health Department located?
The office is at 200 South Post Road, Shelby, NC 28152. This is the Cleveland County Public Health Center, not the Register of Deeds certificate office.
What are the Cleveland County Health Department hours?
The general office hours are Monday through Friday from 8:00 AM to 5:00 PM, except holidays and inclement weather closures. Clinic walk-in windows may be shorter, so call first.
Does the health department accept walk-ins?
Adult Health, General Clinic and Immunization walk-ins are accepted from 8:00 AM to 11:30 AM and 1:00 PM to 4:30 PM. No lunch-hour walk-ins are accepted in those clinics. Other clinics may require appointments, so call 980-484-5100 before visiting.
How do I make a Care for Cleveland primary care appointment?
Call 980-484-5100. Care for Cleveland serves Cleveland County residents of all ages and accepts patients regardless of insurance status. Uninsured patients may be billed based on income and household size.
Does Cleveland County Health Department offer immunizations?
Yes. Immunization appointments are available Monday through Friday from 8:00 AM to 4:30 PM, with walk-ins accepted from 8:00-11:30 AM and 1:00-4:30 PM. Foreign travel immunizations require an appointment.
How do I get travel vaccines in Cleveland County?
Foreign travel immunizations require appointments. Call 980-484-5100 for pricing, availability and scheduling. Bring your destination, departure date and vaccine records.
What does the General Clinic provide?
The General Clinic lists adult and child immunizations, tuberculin skin testing, communicable disease exams, blood pressure screening, sickle cell testing, pregnancy testing, foreign travel immunizations, TB services, diabetes screening, STD clinic services and cholesterol screening.
What are the STD clinic hours?
The official General Clinic page lists STD clinic hours as Monday through Friday from 8:00 AM to 11:00 AM and 1:00 PM to 4:00 PM. Appointments are made, and walk-ins may be triaged or referred depending on staffing.
Does the health department issue birth certificates?
No. Certified birth, death and marriage certificates are handled by the Cleveland County Register of Deeds at 311 E. Marion St., Room 151, Shelby, NC 28150. Call 704-484-4834 for questions.
How much is a Cleveland County certified vital record?
The Cleveland County Register of Deeds page lists $10 for certified Cleveland County vital records. Out-of-county North Carolina birth certificates after 1971 are listed at $24 and require an appointment through the Register of Deeds office.
What is the Cleveland County WIC phone number?
The main health department phone is 980-484-5100. A Cleveland County WIC update also lists 980-484-5170 for the WIC program. Call before visiting and ask what documents to bring.
What documents do I need for WIC?
Bring proof of identification for each person applying, proof of income for household members with income and proof of residence. Examples may include a utility bill, driver’s license, Medicaid card, rental receipt, paycheck stubs, tax return, Food and Nutrition Services letter or employer income letter.
Does the pharmacy offer free Narcan?
Yes. The Cleveland County Health Department Pharmacy page says Narcan or naloxone is available for free through the drive-thru with no prescription necessary. The pharmacy phone number is 980-484-5164.
Is this page for Cleveland, Ohio?
No. This guide is for Cleveland County, North Carolina. If you need Cleveland, Ohio public health services, use Cleveland, Ohio or Cuyahoga County official public health resources.