Nebraska DHHS Services, Phone Numbers, Benefits, Vital Records, Medicaid & Official Help
This practical guide explains how to contact the Nebraska Department of Health and Human Services, which DHHS phone number to use, how ACCESSNebraska works, where to apply for benefits, how to get vital records, how to find Medicaid help, where to report abuse or neglect, how to use Nebraska WIC, and where to look up Nebraska health licenses.
Nebraska DHHS is not one single benefits desk. It includes multiple divisions, hotlines, local offices, online systems, and program-specific contacts. The fastest path depends on your exact issue.
This finder helps you choose the correct official starting point. It does not replace DHHS, local offices, ACCESSNebraska, Medicaid, Vital Records, licensing units, local health departments, or emergency services. It simply helps you avoid calling the wrong number.
For general Nebraska Department of Health and Human Services questions, call the main DHHS switchboard at 402-471-3121 or use the official contact page. If your issue is benefits, Medicaid, vital records, abuse reporting, licensing, WIC, immunization records, or local public health, use the specific official path listed below.
Nebraska Department of Health and Human Services phone number and services
The main Nebraska DHHS switchboard number is 402-471-3121. DHHS lists its physical address as 301 Centennial Mall South, Lincoln, Nebraska, and many DHHS pages also list TDD support at 800-833-7352.
For benefit programs such as SNAP, Medicaid, child care subsidy, Aid to Dependent Children, AABD, and related economic assistance, start with ACCESSNebraska. ACCESSNebraska lists a toll-free number of 800-383-4278, plus Lincoln and Omaha phone numbers for customer service.
For Medicaid assistance, Nebraska DHHS lists 855-632-7633. For vital records, the Nebraska Office of Vital Records phone is 402-471-2871. For child or adult abuse and neglect, call 800-652-1999. For immediate danger, call 911. For suicide or mental health crisis support, call or text 988.
Nebraska DHHS fast facts before you call
Official verification for this Nebraska DHHS guide
Publish-ready as of: May 9, 2026.
This article was prepared using official Nebraska Department of Health and Human Services resources, including DHHS.ne.gov, the official contact page, hotlines page, ACCESSNebraska, organizational structure page, Medicaid pages, Vital Records pages, licensure pages, WIC pages, immunization pages, local health department pages, child welfare pages, complaint resources, and Nebraska public health pages.
Phone numbers, office locations, benefit eligibility, certificate fees, application rules, local office hours, hotline routing, clinic availability, Medicaid instructions, WIC locations, license renewal steps, and public health notices can change. Always verify the exact service on the official DHHS page before visiting, mailing documents, applying, reporting, renewing, or paying a fee.
What this Nebraska Department of Health and Human Services guide covers
Nebraska Department of Health and Human Services phone number directory
Nebraska DHHS has one main switchboard, but the fastest help usually comes from the phone number or portal that matches your service. Do not call the main line for every issue if a specialized benefit, Medicaid, vital records, WIC, abuse reporting, licensing, or public health contact exists.
Best call strategy for Nebraska DHHS
Before calling, write down the program name, county, case number, ACCESSNebraska account details, Medicaid ID if appropriate, certificate type, license number, application number, child care provider name, WIC clinic, or complaint details. A prepared call gets routed faster than a vague question like “I need DHHS help.”
Nebraska DHHS divisions and what each division handles
Nebraska DHHS lists five major divisions: Behavioral Health, Children and Family Services, Developmental Disabilities, Medicaid and Long-Term Care, and Public Health. Understanding these divisions prevents wrong-office confusion and helps users choose the correct official page.
ACCESSNebraska for SNAP, Medicaid, child care subsidy and economic assistance
ACCESSNebraska is the practical starting point for many Nebraska benefit and assistance questions. It is commonly used for SNAP food assistance, Medicaid, child care subsidy, Aid to Dependent Children, AABD, and related economic assistance programs.
Use ACCESSNebraska when you need to apply, renew, upload documents, check notices, ask about your case, report changes, or contact customer service. The toll-free ACCESSNebraska phone number is 800-383-4278. Lincoln and Omaha numbers are also listed for customer service.
Nebraska Medicaid phone number, member help and Heritage Health guidance
Nebraska Medicaid questions can involve eligibility, benefits, managed care plans, member ID cards, provider access, renewal notices, coverage questions, claims, long-term care, children’s coverage, and Home and Community-Based Services. Nebraska DHHS lists 855-632-7633 for Medicaid assistance.
Do not treat Medicaid like one general health insurance phone line. If you are applying or renewing, ACCESSNebraska may be involved. If you already have coverage and need plan-specific help, your Medicaid managed care plan may be the direct contact. If your question is about state Medicaid policy, provider enrollment, long-term care, or eligibility rules, DHHS Medicaid pages may be the correct official source.
Nebraska birth, death, marriage and divorce certificates
The Nebraska Office of Vital Records preserves birth, death, marriage and divorce records that occur in Nebraska. The Vital Records office is located at 301 Centennial Mall South, First Floor, Lincoln, NE, and the phone number commonly listed for Nebraska Vital Records is 402-471-2871.
Use Nebraska Vital Records when you need a certified birth certificate, death certificate, marriage certificate, divorce certificate, amendment, correction, or vital statistics guidance. Do not confuse vital records with court records, hospital records, Social Security records, immigration records, or county clerk records unless the official page tells you to use another office.
Before ordering a Nebraska certificate
Prepare the full name on the record, date of event, county if known, parent or spouse information when required, proof of identity, relationship or eligibility information, payment method, mailing address, and whether you need a certified copy for legal, passport, school, estate, insurance, marriage, or government use.
Nebraska WIC phone number, benefits, eligibility and local clinic help
Nebraska WIC provides healthy food at no cost, breastfeeding support, nutrition information, and referrals for eligible families. The Nebraska WIC page lists 402-471-2781, toll-free 800-942-1171, and the email address DHHS.NebraskaWIC@nebraska.gov.
WIC is not the same as SNAP. WIC is for eligible pregnant, breastfeeding and postpartum women, infants, and children, while SNAP is a broader food assistance program. WIC clinic locations and local agencies vary across Nebraska, so use the official WIC page or local WIC clinic list before visiting.
Report child abuse, adult abuse, neglect or exploitation in Nebraska
If you know or suspect child abuse, neglect, adult abuse, neglect, or exploitation, Nebraska DHHS lists the Abuse and Neglect Hotline at 800-652-1999. Nebraska DHHS also provides online reporting resources for abuse and neglect concerns.
Use the abuse and neglect hotline for safety reporting. Do not use a general DHHS contact form when there is an urgent safety concern. If someone is in immediate danger, call 911.
Nebraska public health, local health departments and environmental health
The Nebraska DHHS Division of Public Health brings together public health programs within the department. Public Health covers many practical services and topics, including vital records, licensure, immunization, communicable disease, environmental health, data, public health preparedness, and support for local health departments.
Nebraska DHHS says all Nebraska counties are covered by a local health department. Local health departments are important for community public health, local disease information, immunization clinics, emergency preparedness, health education, and local public health response. Exact services and hours can vary by region.
Nebraska immunization records, NESIIS and school vaccine help
Nebraska immunization questions may involve school requirements, child care requirements, adult vaccine records, vaccine clinic locations, provider-submitted records, and the Nebraska State Immunization Information System, known as NESIIS.
NESIIS maintains computerized immunization data for people of all ages in a confidential and secure manner when records have been entered by providers. Nebraska DHHS provides an immunization record access page and immunization program resources. If a record is missing, check with the health care provider, school, local health department, or clinic that administered the vaccine.
Immunization record tip
Keep personal copies of vaccine records, provider printouts, school forms and travel vaccine records. Adults may need older records for employment, school, health care training, military, travel or immigration-related purposes.
Nebraska health license lookup, license renewal and verification
Nebraska DHHS provides official licensure resources for health professions, facilities, services and other regulated areas. Users can look up a licensee, renew a professional license, renew a facility license, request verification, change a name, change an address, and find profession-specific licensure pages.
Do not rely only on a third-party license directory when official verification is needed. Use Nebraska DHHS Licensure pages or the official License Information System search for current Nebraska licensing information.
Nebraska behavioral health, family crisis help and 988 support
The DHHS Division of Behavioral Health supports behavioral health resources, the behavioral health network of care, the Nebraska Family Helpline and crisis support. For suicide or mental health crisis support in the United States, call or text 988.
The Nebraska Family Helpline is listed as 888-866-8660 and is described by DHHS as a 24/7 crisis, support and referral service for parents and families. If someone is in immediate danger, call 911.
Nebraska developmental disabilities, HCBS waivers and family support
The Nebraska DHHS Division of Developmental Disabilities provides services through Medicaid Home and Community-Based Services waivers, Special Health Care Needs programs, and State Unit on Aging programs. Families may search this topic when they need eligibility guidance, waiver information, services, waitlist details, family support, or provider help.
Developmental disability services can be detailed and eligibility-based. Use official DHHS pages before relying on third-party summaries, because waiver rules, application processes, service definitions, age limits and provider requirements can change.
What Nebraska DHHS may not be the right agency for
Nebraska DHHS handles many health and human services programs, but not every “health” or “benefit” issue belongs to DHHS. Calling the wrong agency can waste time, especially when the issue belongs to a federal agency, county office, court, private insurer, employer, hospital, or law enforcement.
Nebraska DHHS free services vs paid certificates, licenses and records
Many Nebraska DHHS pages, forms, program guides, public health information, benefit application portals, hotlines and official contact pages are free to access. Some services may involve fees, especially certificates, certified copies, license verification, professional licensing, facility licensing, printed records, inspections, or official document services.
The safest rule is simple: do not pay a private website before checking the official DHHS.ne.gov page. Official fees should be listed by the official program page or official Nebraska payment system. Private websites can look official while adding unnecessary fees or outdated instructions.
Checklist before calling Nebraska DHHS or visiting an office
Many delays happen because users call or visit without the documents needed to route the case. Prepare the right details first, but do not overshare sensitive information on unofficial websites or with unverified callers.
How to contact the right Nebraska DHHS office
Identify your exact service
Decide whether you need benefits, Medicaid, vital records, WIC, immunization records, abuse reporting, licensing, local health department help, behavioral health or developmental disability services.
Start with the official DHHS page for that service
Use DHHS.ne.gov, ACCESSNebraska, Nebraska Vital Records, Nebraska Medicaid, DHHS Licensure, Nebraska WIC, or the official hotline page instead of a private phone directory.
Use the specialized phone number when available
Use 800-383-4278 for ACCESSNebraska, 855-632-7633 for Medicaid, 402-471-2871 for Vital Records, 800-652-1999 for abuse and neglect reports, and 402-471-2781 or 800-942-1171 for WIC.
Prepare documents before calling
Have the case number, application ID, certificate details, license number, benefit notice, provider name, household information, or complaint details ready before contacting DHHS.
Verify current rules before visiting or mailing documents
Office hours, fees, eligibility rules, application instructions, payment methods and mailing addresses can change. Verify the official page before taking action.
Do not use general Nebraska DHHS contact pages for emergencies
If there is a life-threatening emergency, call 911. If you need suicide or mental health crisis support in the United States, call or text 988. If you suspect child or adult abuse, neglect or exploitation, call 800-652-1999 or use the official Nebraska abuse reporting path.
General DHHS contact pages are useful for program routing, applications, benefits, records, licenses and public health information. They are not a substitute for emergency medical care, urgent law enforcement help, crisis response or immediate safety intervention.
Nebraska DHHS headquarters map and local office search
The map below points to the Nebraska Department of Health and Human Services headquarters area in Lincoln. Most users do not need to visit headquarters. For benefits, Medicaid, Vital Records, WIC, licensing, local offices, or public health help, use the official service page or hotline first.
Official Nebraska DHHS links for services, phone numbers and records
Use these official resources before relying on directory sites, paid lookup pages, old phone numbers, or third-party benefit-help pages.
Nebraska Department of Health and Human Services official website Main DHHS website for Nebraska health, human services, benefits, records, licensing, public health and division resources. Contact DHHS Official Nebraska DHHS contact page with main switchboard, physical address and mailing information. Nebraska DHHS hotlines Official hotline list for DHHS switchboard, abuse and neglect, suicide prevention, economic assistance, Medicaid assistance and other urgent contacts. ACCESSNebraska Official portal for Nebraska benefit applications, economic assistance, Medicaid and related services. ACCESSNebraska contact information Official ACCESSNebraska phone numbers, mailing information, fax and contact routing. Nebraska Medicaid services Official Nebraska Medicaid information for benefits, coverage, members and services. Nebraska Vital Records Official Nebraska birth, death, marriage and divorce certificate information. Vital Records service choices Official service options and fee guidance for Nebraska vital records requests. Nebraska WIC Official WIC program page for nutrition benefits, breastfeeding support, referrals and WIC clinic guidance. Child abuse reporting Official Nebraska DHHS child abuse and neglect reporting information. Reporting concerns or complaints Official DHHS complaint and concern routing for abuse, child care provider complaints and program issues. Nebraska Public Health Official Nebraska DHHS Public Health division page. Local Health Departments Official Nebraska local health department information. Nebraska immunization records Official Nebraska DHHS immunization record access page. Nebraska State Immunization Information System Official NESIIS information for immunization data and vaccine records. Nebraska DHHS Licensing Official licensure home page for Nebraska health profession and facility licensing resources. Nebraska license search Official Nebraska License Information System search for individual, business and facility/service licenses. Nebraska Behavioral Health Official Behavioral Health division resources, network of care, family helpline and 988 information. Nebraska Developmental Disabilities Official Developmental Disabilities division page for waiver, service and support resources.Nebraska Department of Health and Human Services FAQ
What is the Nebraska Department of Health and Human Services phone number?
The main Nebraska DHHS switchboard phone number is 402-471-3121. For specific programs, use the program phone number, such as ACCESSNebraska, Medicaid Assistance, Vital Records, WIC, or the Abuse and Neglect Hotline.
What is ACCESSNebraska?
ACCESSNebraska is the official Nebraska DHHS system used for many benefit and assistance programs, including SNAP, Medicaid, child care subsidy and related economic assistance actions.
What is the ACCESSNebraska phone number?
The ACCESSNebraska toll-free phone number is 800-383-4278. ACCESSNebraska also lists Lincoln at 402-323-3900, Omaha at 402-595-1258, and TDD at 402-471-7256.
What is the Nebraska Medicaid phone number?
Nebraska DHHS lists Medicaid Assistance at 855-632-7633. For applications, renewals and document uploads, ACCESSNebraska may also be involved.
Where do I get a Nebraska birth certificate?
Use the Nebraska DHHS Vital Records page. Nebraska Vital Records preserves birth, death, marriage and divorce records that occur in Nebraska. The Vital Records phone number is 402-471-2871.
Where is the Nebraska Vital Records office?
Nebraska Vital Records is listed at 301 Centennial Mall South, First Floor, Lincoln, NE. Always verify office hours, fees and current service options before visiting.
How do I report child abuse or neglect in Nebraska?
Call the Abuse and Neglect Hotline at 800-652-1999 or use the official online reporting resources from Nebraska DHHS. If someone is in immediate danger, call 911.
What is the Nebraska WIC phone number?
Nebraska WIC lists 402-471-2781 and toll-free 800-942-1171. You can also use the official Nebraska WIC page to find program and clinic guidance.
How do I find Nebraska immunization records?
Use the Nebraska DHHS Immunization Records page and NESIIS resources. If a record is not found, contact the provider, clinic, school or local health department that administered the vaccine.
How do I look up a Nebraska health license?
Use the official Nebraska License Information System search or Nebraska DHHS Licensure pages. Nebraska DHHS also provides license renewal, verification and profession-specific resources.
What are the five Nebraska DHHS divisions?
Nebraska DHHS lists five divisions: Behavioral Health, Children and Family Services, Developmental Disabilities, Medicaid and Long-Term Care, and Public Health.
Does Nebraska DHHS handle local health departments?
Nebraska DHHS provides local health department information, and Nebraska says all counties are covered by a local health department. Local services and office details can vary by area.
Is this the official Nebraska DHHS website?
No. This is an independent informational guide. For official services, forms, benefits, records, licenses, complaints, reports, fees, eligibility rules or emergency information, use DHHS.ne.gov or the correct official Nebraska DHHS program page.
Independent guide and official-use disclaimer
This article is an independent guide created to help users understand Nebraska Department of Health and Human Services services, phone numbers, ACCESSNebraska, Medicaid, vital records, WIC, abuse reporting, public health, immunization records, licensing, behavioral health and developmental disability resources.
It is not the official Nebraska DHHS website and does not provide medical, legal, benefits, licensing, emergency, child welfare, Medicaid or eligibility advice. Before visiting, applying, renewing, reporting, mailing documents, paying fees or relying on a deadline, verify details directly with DHHS.ne.gov, ACCESSNebraska, Nebraska Medicaid, Nebraska Vital Records, or the correct official program page.
Bottom line for Nebraska Department of Health and Human Services help
Use 402-471-3121 for general Nebraska DHHS contact. Use 800-383-4278 for ACCESSNebraska and many economic assistance questions. Use 855-632-7633 for Medicaid Assistance. Use 402-471-2871 for Vital Records. Use 800-652-1999 for abuse and neglect reports. Use 402-471-2781 or 800-942-1171 for Nebraska WIC.
The strongest path is to identify the exact service first, use the correct official DHHS page or hotline, prepare documents before contacting the office, and avoid unofficial sites that charge fees or publish outdated phone numbers.