NC Department of Health and Human Services Phone, Benefits, Medicaid, Vital Records & Official Help
This practical guide helps users searching for nc department of health and human services find the correct NCDHHS phone number, mailing address, Medicaid help, ePASS benefits portal, Food and Nutrition Services, WIC, vital records, immunization records, local health departments, facility complaints, crisis services, public records and official North Carolina health resources.
The official agency is the North Carolina Department of Health and Human Services, commonly called NCDHHS. It manages health, safety and human-related services across North Carolina, but many services are handled by a specific division, county Department of Social Services, local health department, Medicaid contact center or licensed facility complaint unit.
This finder points you to the safest official starting place. It does not apply for benefits, replace county DSS, replace a local health department, or check live case status. It helps you avoid the common mistake of using one general NCDHHS phone number for every service.
For general North Carolina Department of Health and Human Services questions, use the official contact page or call the NCDHHS Customer Service Center at 1-800-662-7030. For Medicaid, FNS, WIC, Vital Records, local health departments, county DSS, facility complaints, or crisis support, use the specific official program path below.
NC Department of Health and Human Services phone number, services and official help
The main North Carolina Department of Health and Human Services Customer Service Center phone number is 1-800-662-7030. NCDHHS lists its mailing address as 2001 Mail Service Center, Raleigh, NC 27699-2000. Use this main contact for general routing, but use the correct division or county office for practical service questions.
For NC Medicaid policy and beneficiary or provider questions, the NC Medicaid Contact Center lists 888-245-0179. For Vital Records, the North Carolina Office of Vital Records lists 919-733-3000. For facility complaints handled by the Division of Health Service Regulation, the complaint hotline is 1-800-624-3004 inside North Carolina or 919-855-4500.
For mental health crisis support, call or text 988. For life-threatening emergencies, call 911. Do not wait for an email, benefit portal message, or general NCDHHS phone line during immediate danger.
NC Department of Health and Human Services fast facts before you call
Official verification for this NCDHHS guide
Publish-ready as of: May 8, 2026.
This article was prepared using official North Carolina Department of Health and Human Services resources, including NCDHHS contact pages, division contact pages, hotlines, NC Medicaid, NC Division of Public Health, NC Vital Records, NC WIC, ePASS/FNS pages, NCIR immunization pages, DHSR complaint pages, crisis services, local health department resources and public records guidance.
Phone numbers, benefit rules, program names, processing times, local office hours, eligibility rules, application processes, complaint routes and emergency guidance can change. Always verify the exact official NCDHHS page, county DSS office, local health department or division page before applying, visiting, mailing documents, paying fees or relying on a deadline.
What this NC Department of Health and Human Services guide covers
NCDHHS phone number directory by service
NCDHHS has a main Customer Service Center, but many services have better direct contacts. Medicaid, benefits, Vital Records, WIC, facility complaints, public records, crisis help and local health departments each have their own official routing. Use the service-specific path when possible.
Best call strategy for NCDHHS services
Before calling, write down the service name, county, case number, application ID, Medicaid ID if appropriate, benefit type, record type, facility name, complaint details, or public records request topic. The more specific your request is, the less likely you are to be transferred repeatedly.
NCDHHS vs county DSS vs local health department
NCDHHS is the statewide department, but many services are delivered locally. County Departments of Social Services often handle benefit applications, local case questions and social service programs. Local health departments handle many public health services, communicable disease reporting, local clinics, immunization help and county-level public health information.
This distinction matters because the state website may explain a program, but the local office may handle your appointment, application interview, documents, caseworker, clinic schedule or service availability.
NC DHHS help by major county search intent
Many users search for NCDHHS when they really need a county-level office. North Carolina services can vary by county because local DSS offices and local health departments handle many practical tasks. A Wake County benefits question may not use the same office as Mecklenburg, Guilford, Forsyth, Cumberland, Durham, Buncombe or New Hanover County.
What the North Carolina Department of Health and Human Services handles
NCDHHS manages the delivery of health and human-related services for North Carolinians, especially children, older adults, people with disabilities and low-income families. It works across Medicaid, public health, mental health, developmental disabilities, substance use services, social services, child and family well-being, aging, health service regulation, data, vital records and emergency response.
What NCDHHS may not be the right office for
NCDHHS covers many health and human services, but not every healthcare, benefit, billing, court, DMV or federal issue belongs to the department. Use the correct office so users do not waste time.
NC Medicaid phone number, beneficiary help, provider help and state coverage questions
NC Medicaid is part of NCDHHS through the Division of Health Benefits. The NC Medicaid Contact Center phone number listed for Medicaid policies and procedures is 888-245-0179, Monday through Friday, 8 a.m. to 5 p.m., closed on state holidays.
Use NC Medicaid resources for Medicaid policy, beneficiary information, provider information, managed care updates, health plan information and program guidance. For individual eligibility, local case processing, documents or county-specific benefit questions, your county Department of Social Services may be the practical office.
Medicaid call tip
Have your county, case details, managed care plan name, application status, renewal notice or Medicaid ID ready when appropriate. Do not share sensitive information with unofficial callers or text messages that demand payment.
ePASS, Food and Nutrition Services, SNAP, FNS recertification and change reports
North Carolina Food and Nutrition Services, also called FNS or Food Stamps, provides benefits through an EBT card that works like a debit card at stores that accept SNAP benefits. NCDHHS pages explain that users can apply for Food and Nutrition Services and complete interviews as part of the process.
North Carolina also uses ePASS for online benefit tasks. NCDHHS states that FNS recertifications and change of circumstances can be submitted online through ePASS. People can also apply in person at a local Department of Social Services or by mail using paper forms, depending on the program.
Before you apply for FNS or benefits
Prepare household members, income, expenses, address, identity information, immigration or citizenship information where required, documents requested by the county, and a reliable way to receive notices. Missing documents can delay eligibility decisions.
North Carolina birth, death, fetal death, marriage and divorce records
NC Vital Records is responsible for recording vital events that take place in North Carolina. This includes legally registering births, deaths, fetal deaths, marriages and divorces. Vital Records also maintains these records and provides certified or uncertified copies to individuals, researchers and public health programs.
The North Carolina Office of Vital Records Customer Service Center is listed at 919-733-3000. Users may also need a county Register of Deeds office depending on the certificate type, event location and request path.
Before you request an NC vital record
Prepare the record type, full name on the record, date of event, county, parent or spouse names when required, your relationship to the person, photo ID, fee, mailing address and whether you need a certified copy. Wrong forms or missing ID can delay the request.
North Carolina immunization records, NCIR and vaccine record help
The North Carolina Immunization Registry, or NCIR, is the state’s official source for immunization records and is used by healthcare providers. NCIR is a secure web-based clinical tool that helps providers track vaccine records and replaces handwritten charting of immunizations administered in North Carolina.
For individuals looking for their vaccine records, NCDHHS advises checking with the vaccination provider. Providers can check the North Carolina Immunization Registry. Records may also exist with a local health department, pharmacy, neighborhood clinic, school, military record, prior provider or medical storage company if a provider retired or left.
Immunization record tip
Do not wait until a school, college, travel or employment deadline. Contact your provider early. If the provider cannot find the record, check pharmacies, local health departments, prior schools, baby books, military records and older medical offices.
North Carolina WIC, eWIC, local agencies and nutrition help
The North Carolina WIC Program is available statewide through county health departments, community and rural health centers and community action agencies that provide WIC services. WIC is available to pregnant, breastfeeding and postpartum women, infants and children up to age five who meet program requirements.
NCDHHS explains that WIC eligibility includes living in North Carolina, being at nutritional risk and having family income below the program guideline. For eWIC card support, NCDHHS lists eWIC customer service toll-free at 1-844-230-0813.
What to prepare for a North Carolina WIC appointment
Prepare proof of identity, proof of North Carolina address, proof of income or program participation, pregnancy information if applicable, child or infant information and any instructions from your local WIC office.
North Carolina health care facility complaints, nursing homes and DHSR help
The Division of Health Service Regulation, or DHSR, handles many health care facility licensing, certification and complaint intake responsibilities. Complaint Intake is available to receive complaints about care and services provided to patients, residents and consumers by health care facilities, agencies and homes licensed by DHSR.
The DHSR Complaint Intake hotline is 1-800-624-3004 inside North Carolina or 919-855-4500. DHSR lists complaint hotline hours on weekdays, except holidays. For immediate danger, call 911.
North Carolina 988, mobile crisis teams, Peer Warmline and community crisis help
NCDHHS crisis services provide multiple pathways for people experiencing mental health, developmental disability or substance use crisis needs. If you need to talk to someone right now, call or text 988. The 988 Lifeline is free, private and available 24 hours a day, 7 days a week.
The NC Peer Warmline is 1-855-PEERS-NC or 1-855-733-7762. It is a free, private phone number available day or night for people who want to talk to someone with lived experience of mental health or substance use concerns. NCDHHS also provides mobile crisis team and community crisis center resources.
NCDHHS public records, data requests, privacy and civil rights help
NCDHHS provides public information, media and public records routing through official offices and division-specific pages. Some public records must be requested from the division that holds the record. For example, DHSR complaint or facility public records may use separate division instructions, while DSS or child welfare records may have separate rules.
NCDHHS also has civil rights and privacy resources. Civil rights complaints may have deadlines. Medical records are not always held by NCDHHS directly; if you received services from a provider agency, you may need to contact that provider agency directly for medical records.
Checklist before calling NCDHHS, county DSS or a local health department
Many failed calls and visits happen because the user does not have the correct county, program name, record details, case number or documents. Prepare before calling so the office can route the request correctly.
NC DHHS free services vs paid records, benefits and official copies
Many NCDHHS pages are free to use, including program information, contact pages, local office finders, Medicaid guidance, public health guidance, crisis resources, WIC information and many forms. Some official services may involve fees, including vital record certified copies, document copies, certain inspections, licenses or records processing.
The important rule is to verify the official state or county page before paying. Avoid private websites that charge unnecessary fees for benefits applications, “fast” records, fake grant help, or unofficial phone numbers.
NC health portal confusion: NCDHHS, ePASS, NC Medicaid, local DSS and local health departments
North Carolina health and human services searches often return several official-looking pages. The right portal depends on your task. NCDHHS is the statewide department. NC Medicaid has its own program pages. ePASS is used for online benefit applications and management. County DSS offices handle many local benefit cases. Local health departments handle many local public health services.
How to contact the right NC Department of Health and Human Services office
Identify the exact service first
Decide whether you need Medicaid, FNS/ePASS, Vital Records, immunization records, WIC, local health department, county DSS, facility complaint, crisis help or public records.
Use the official NCDHHS or program page
Start with ncdhhs.gov, NC Medicaid, ePASS, Division of Public Health, DHSR, Vital Records or the exact official program page. Avoid private directories for phone numbers and benefit applications.
Switch to county DSS or local health department when needed
Benefit cases, interviews, local documents, local clinics and county public health services often require local offices.
Prepare documents before calling or visiting
Have case numbers, IDs, record details, household information, provider details, facility names, county information or request details ready.
Verify current hours, rules and deadlines
Program rules, recertification deadlines, office hours, phone routing and eligibility details can change. Verify on the official page before acting.
Do not use general NCDHHS contact pages for emergencies
If there is a life-threatening emergency, call 911. If you need suicide, mental health crisis or emotional distress support, call or text 988. If you need non-emergency peer support, call the NC Peer Warmline at 1-855-PEERS-NC.
NCDHHS contact pages are helpful for program routing, benefits, records, Medicaid, WIC, facility complaints and public health guidance. They are not a substitute for emergency medical care, law enforcement response, crisis intervention or immediate safety response.
NC Department of Health and Human Services Raleigh NC map and office search
The map below is a broad search for the North Carolina Department of Health and Human Services in Raleigh. It should not replace the official contact page, mailing instructions, county DSS office finder, local health department finder or program-specific pages.
Before visiting any office, verify the exact program, office location, public access rules, appointment rules, mailing address and phone number. Some NCDHHS services are handled by county offices or specialized divisions rather than a general Raleigh office.
Official NC Department of Health and Human Services links for services and phone help
Use these official resources before paying a third-party site, using an outdated phone directory, mailing records to the wrong address, or applying through an unofficial benefits page.
North Carolina Department of Health and Human Services official website Main official NCDHHS website for North Carolina health, safety and human services programs. NCDHHS Contact Official contact page with Customer Service Center phone and mailing address. NCDHHS Division Contacts Official division contact page for finding the correct NCDHHS program or division. NCDHHS Hotlines Official hotline page for common North Carolina health and human services contacts. NC Medicaid Contacts Official NC Medicaid contact page for Medicaid policy, beneficiary and provider support. ePASS Official North Carolina online portal for applying for and managing eligible benefits. Food and Nutrition Services Official NCDHHS page for FNS/SNAP food benefits and EBT information. NC Vital Records Official NCDHHS page for birth, death, fetal death, marriage and divorce records. NC Office of Vital Records contact Official Vital Records contact page and customer service information. Find Your Local Health Department Official NC Division of Public Health local health department finder. Your Immunization Record Official NC Division of Public Health guidance for finding immunization records. North Carolina Immunization Registry Official NCIR page for provider immunization record system information. North Carolina WIC Official North Carolina WIC program page for participants, families and local WIC help. eWIC for Families Official eWIC card and benefits information for North Carolina WIC families. DHSR File a Complaint Official Division of Health Service Regulation complaint intake page. North Carolina Crisis Services Official NCDHHS crisis services page for 988, Peer Warmline, mobile crisis and community crisis centers. Division of Social Services Official NCDHHS page for social services, child support and county DSS information.NC Department of Health and Human Services FAQ: phone, benefits, Medicaid, records and services
What is the NC Department of Health and Human Services phone number?
The main NCDHHS Customer Service Center phone number is 1-800-662-7030. Use it for general department routing. For Medicaid, Vital Records, facility complaints, WIC or crisis help, use the specific official program contact.
What is the official mailing address for NCDHHS?
NCDHHS lists its mailing address as 2001 Mail Service Center, Raleigh, NC 27699-2000. Verify the exact division mailing address before sending forms or documents.
How do I contact NC Medicaid?
The NC Medicaid Contact Center phone number is 888-245-0179. It is used for Medicaid policy, provider and beneficiary support. Local eligibility and case questions may require your county DSS office.
How do I apply for Food and Nutrition Services in North Carolina?
You can apply online through ePASS when available, or through your local county Department of Social Services. NCDHHS explains that FNS applications include household information and may require an interview.
What is ePASS in North Carolina?
ePASS is North Carolina’s online portal for applying for and managing eligible benefit programs, including Medicaid and Food and Nutrition Services tasks where available.
How do I contact NC Vital Records?
The North Carolina Office of Vital Records Customer Service Center is listed at 919-733-3000. Use NC Vital Records for birth, death, fetal death, marriage and divorce records.
How do I get my North Carolina immunization record?
Start with your vaccination provider. Providers can check the North Carolina Immunization Registry. You can also check with local health departments, pharmacies, clinics, schools, old vaccine cards or prior medical offices.
What is NCIR?
NCIR stands for North Carolina Immunization Registry. It is the state’s official source for immunization records and is used by healthcare providers to track vaccine records.
What is the North Carolina WIC phone number?
North Carolina WIC services are available through local WIC agencies. For eWIC card customer service, NCDHHS lists 1-844-230-0813. For appointments and eligibility, contact your local WIC office.
How do I find my local health department in North Carolina?
Use the official NC Division of Public Health local health department finder. Local health departments handle many clinic, immunization, disease reporting and county public health services.
How do I file a complaint about a North Carolina health care facility?
Use the DHSR Complaint Intake page. The complaint hotline is 1-800-624-3004 inside North Carolina or 919-855-4500. Call 911 for immediate danger.
What should I do in a mental health crisis in North Carolina?
Call or text 988 for crisis support. For life-threatening emergencies, call 911. The NC Peer Warmline is available at 1-855-PEERS-NC for non-emergency peer support.
Does NCDHHS handle Social Security benefits?
No. Social Security retirement, SSI, SSDI and Social Security card issues are generally handled by the Social Security Administration, not NCDHHS.
How do I request public records from NCDHHS?
Use the appropriate NCDHHS office or division public records process. Be specific about the division, topic, date range, document type and case number if known. Vital records should go through NC Vital Records.
Is this the official NCDHHS website?
No. This is an independent informational guide. For official services, benefits, records, Medicaid, WIC, facility complaints, public health guidance and crisis resources, use ncdhhs.gov, nc.gov or the correct official program page.
Independent guide and official-use disclaimer
This article is an independent guide created to help users understand NC Department of Health and Human Services services, phone numbers, Medicaid, ePASS, FNS, Vital Records, immunization records, WIC, local health departments, facility complaints, crisis services, public records and official links.
It is not the official NCDHHS website and does not provide medical advice, legal advice, benefits decisions, Medicaid eligibility decisions, licensing decisions, emergency help or guaranteed appointment information. Before applying, visiting, paying, filing a complaint, mailing documents, relying on health guidance or sharing sensitive information, verify details directly with NCDHHS, NC Medicaid, ePASS, your county DSS office, your local health department or the correct official agency.
Bottom line for NC Department of Health and Human Services services and phone help
Use 1-800-662-7030 for general NCDHHS contact. Use 888-245-0179 for NC Medicaid Contact Center support. Use 919-733-3000 for NC Office of Vital Records. Use 1-800-624-3004 inside North Carolina or 919-855-4500 for DHSR facility complaints. Use 988 for crisis support and 911 for emergencies.
For online benefits, use ePASS. For Food and Nutrition Services, work with ePASS and county DSS. For WIC, use local WIC agencies and official NC WIC pages. For immunization records, contact your provider, school, pharmacy, local health department or provider-access NCIR path. For local clinics and public health services, use your local health department.
The safest user path is official first, program-specific second and county/local office third.