Craven County public health phone numbers, clinics and local services
Around New Bern and Havelock, “the health department” can mean several desks under the same county system. The right route depends on whether you need primary care, a child’s vaccine, maternity care, WIC, dental services, medical records, septic approval or a restaurant inspection.
This guide is built for the way people actually use the office: identify the service, call the correct number, check whether you need an appointment, and bring the paperwork that matches your visit.
What services does Craven County Health Department provide?
Craven County Health Department runs a broader system than a basic county clinic. Its programs include adult and child health, primary care, maternity and family planning, immunizations, communicable-disease work, dental care, laboratory services, WIC and nutrition, environmental health, hospice, pharmacy and animal/rabies services.
Start with the New Bern or Havelock Community Health Center for primary care, wellness exams, chronic-disease management, sick visits, immunizations and related preventive services.
WIC, child health, maternity, family planning, breastfeeding support and nutrition services use dedicated programs within the county health system.
Environmental Health handles sanitation, food/lodging, septic and well reviews, pools, tattoo-related oversight, complaints and inspections.
Craven County Health Department phone numbers by service
Use the main line when you are unsure where to start. Direct numbers are more useful when you already know you need Environmental Health, Havelock care, Hospice or WIC.
| Service | Phone | Best use | Local note |
|---|---|---|---|
| Health Department main line | 252-636-4920 | General questions, Adult Health, Child Health, appointments and program routing | 2818 Neuse Boulevard, New Bern |
| Community Health Center – New Bern | 252-636-4920, option 2 | Primary and preventive care | Call for appointments |
| Community Health Center – Havelock | 252-444-1533, option 2 | Primary and preventive care in Havelock | 508 U.S. Highway 70 West |
| Environmental Health | 252-636-4936 | Septic, wells, food/lodging, pools, complaints and sanitation | Applications may begin at Central Permitting |
| WIC – New Bern | 252-636-4920 ext. 2018 | WIC appointments and benefits | 2818 Neuse Blvd. |
| WIC – Havelock | 252-444-1533 | Havelock-area WIC appointments | 508 US Hwy 70 West |
| Craven County Hospice | 252-636-4930 | Hospice program questions | Part of the county health system |
| Planning & Inspections | 252-636-4987 | Starting a septic improvement-permit application | Central Permitting route |
New Bern and Havelock Community Health Centers
Craven County’s New Bern and Havelock Community Health Centers are designated Federally Qualified Health Centers. The county says they provide comprehensive primary and preventive care to Craven County residents of all ages regardless of ability to pay.
2818 Neuse Boulevard, New Bern, NC 28561. Call 252-636-4920 and choose option 2 for an appointment.
508 U.S. Highway 70, Havelock, NC 28532. Call 252-444-1533 and choose option 2.
Annual wellness visits, adult and child sick visits, preventive care and coordination with other providers.
Ongoing management for chronic conditions as part of primary care.
The Community Health Centers list behavioral-health services for adults as part of their care offering.
Adult health, maternity, family planning and laboratory services
Adult Health is more than a vaccination desk. County services include adult primary care, chronic-disease management, cancer screening, tuberculosis care, family planning, maternity care, STI services, travel immunizations and communicable-disease follow-up.
Physical exams, chronic-disease management, immunizations, lab services and sick visits for adults age 18 and older.
Physical exams, birth-control counseling and methods, pregnancy testing, preconception health, infertility-related services and disease prevention.
Prenatal health care, education and maternity-care coordination are available through the Adult Health program.
Screening and treatment for sexually transmitted infections, including HIV testing and counseling.
TB contact follow-up, active-case monitoring and medication are provided through the department; county guidance says TB medication is provided at no charge.
The clinical laboratory supports Health Department clinics with testing used in disease diagnosis and treatment.
Vaccines and travel immunizations in Craven County
Craven County Adult Health lists several routine adult vaccines and also operates a travel-immunization clinic. Vaccine availability and price can vary, and county guidance says appointments are required for adult immunization and travel services.
Published Adult Health services include tetanus-diphtheria, hepatitis A, hepatitis B, influenza and pneumococcal vaccination. MMR and varicella are available for people who qualify.
The travel clinic reviews destination-specific recommendations using the travel itinerary and CDC guidance. Call well before departure because multi-dose vaccines may need time.
Child Health and the Community Health Centers provide pediatric preventive services and immunizations. Bring any existing shot record and school paperwork.
Craven County WIC in New Bern and Havelock
Craven County operates WIC offices in both New Bern and Havelock. WIC provides nutrition support for eligible women, infants and young children, including nutrition education, breastfeeding support and approved foods through eWIC.
| Office | Address | Phone | Published hours |
|---|---|---|---|
| New Bern WIC | 2818 Neuse Blvd., New Bern, NC 28561 | 252-636-4920 ext. 2018 | Monday-Friday, 8 a.m.-5 p.m. |
| Havelock WIC | 508 US Hwy 70 West, Havelock, NC 28532 | 252-444-1533 | Monday-Friday, 8 a.m.-5 p.m. |
Craven’s WIC page describes approved foods that can include fruits and vegetables, milk, eggs, cereal, beans, peanut butter, whole grains and infant foods.
WIC may provide contract infant formula. Special formulas or nutrition products generally require a prescription when medically indicated.
Participants can use eWIC tools to check benefits, review approved foods and scan products while shopping.
Medical records and certified vital records use different offices
This distinction matters. Craven County Health Department can process requests for records from care received through its clinics, but certified birth, death and marriage copies are issued by the Craven County Register of Deeds.
The patient, parent/legal guardian of a minor, or an authorized personal representative can request medical records with the required authorization or legal documentation.
The county currently lists $10 for the first 20 pages and $0.25 for each page after that. Payment is required before the records are released.
The Health Department says medical-record requests are normally processed within 48 hours.
Use Health Department Medical Records for clinic records. Use Register of Deeds for a certified birth, death or marriage record.
Medical records require patient authorization or appropriate legal authority if another person is requesting them.
The Register of Deeds requires an unexpired government-issued ID for certified vital-record orders.
Certified copies are restricted to the people and authorized relationships listed by the Register of Deeds.
How to get online access to Craven County clinic records
The Craven County Health Department patient portal allows registered patients to view health records, send secure messages to providers and see lab or test results online.
The portal is for Health Department/Community Health Center patients.
The county states that patients age 18 or older must sign a consent form before portal access can be activated.
A password/setup message is sent by email. Check the spam or junk folder if it does not appear in the inbox.
Once active, the portal can provide records, secure messaging and lab/test results without a separate paper request for every item.
Septic, wells, restaurant inspections and environmental complaints
Craven County Environmental Health is the local program for septic and well review, food and lodging sanitation, pools, institutions, complaints and several other regulated facilities. Its direct phone number is 252-636-4936.
Environmental Health reviews property applications involving onsite wastewater systems and drinking-water wells after the application moves through Central Permitting.
The department permits and inspects restaurants, food stands, mobile units, lodging, nursing homes, schools, institutional kitchens and other regulated facilities.
General Environmental Health and foodborne-illness complaint forms are available online. Correspondence can be subject to North Carolina public-record law.
Craven County provides online sanitation inspection reports showing scores and violations for inspected facilities.
Swimming pools and spas are among the facilities regulated through Environmental Health.
County Environmental Health materials include permitting and complaint routes for tattoo-related establishments.
How the Craven County septic permit process starts
Septic permitting is a two-office workflow. Applications are started through Craven County Planning & Inspections/Central Permitting, and then Environmental Health reviews the site when an onsite wastewater system or drinking-water well is part of the development.
Craven County says Improvement Permit/septic applications are made through Planning & Inspections. The published phone is 252-636-4987.
County guidance says fees are paid when the application is submitted. Check the current fee schedule before filing.
If septic or a private drinking-water well is involved, Central Permitting forwards the application for Environmental Health review.
After Environmental Health review, the permit file returns through the county permitting workflow before building review and inspections continue.
Restaurant, food truck and temporary-event permits
Food businesses should involve Environmental Health early. A new restaurant generally requires plan review, while taking over an existing restaurant uses a transitional/new-owner application. Temporary events and limited food establishments use separate forms.
| Situation | What to do | Prepare | Useful detail |
|---|---|---|---|
| New restaurant | Submit Food Service Plan Review application | Menu, scaled plans, equipment, plumbing and lighting information | County says new-establishment plan review must be completed before opening |
| Buying existing restaurant | Use transitional/new-owner permit application | Ownership and establishment details | Do not operate under the prior owner’s permit without checking requirements |
| Festival food vendor | Use Temporary Food Establishment application | Event, menu and setup information | County FAQ currently lists a $75 application fee |
| Limited food establishment | Use LFE application | Facility and service details | Current county form lists a $75 permit fee |
Dental services and the Smile Mobile
Craven County includes dental health in its public-health system. The county’s provider directory lists a dental provider for the Smile Mobile, and the Health Department uses mobile/community locations to improve access to dental services.
What to bring before you drive to the Health Department
New Bern traffic on Neuse Boulevard is easier to deal with when you know your visit is actually going to the right desk. A quick call first is especially helpful for vaccines, records, WIC, septic and business permits.
How to reach the correct Craven County health service
Decide whether you need medical care, vaccines, WIC, records, septic, food permitting, environmental help or another program.
Primary care and WIC have Havelock options; Environmental Health uses its own direct number; many other services route through New Bern.
Some services require appointments, some have fixed fees, and clinical care may use insurance, flat fees or sliding-scale pricing.
Bring ID, insurance, income information, medical records, property details or business plans depending on the service.
Submit medical information, permit applications and payments only through official Craven County channels.
Craven County Health Department in New Bern
The main Health Department and New Bern Community Health Center are at 2818 Neuse Boulevard. Confirm the service before traveling because Havelock WIC/primary care and other county departments use different locations.
Official Craven County health resources
Use these official pages for current fees, forms, appointments, clinic notices and program updates. Health schedules and permit requirements can change.
Craven County Health Department FAQs
What is the Craven County Health Department phone number?
The main Craven County Health Department phone number is 252-636-4920. Use it for general service routing, Adult Health, Child Health and the New Bern Community Health Center.
Where is the Craven County Health Department?
The main office is at 2818 Neuse Boulevard in New Bern, North Carolina 28562. Some county listings use the 28561 ZIP for departmental mail or specific units, so use the exact address shown on the program page when mailing documents.
Does Craven County have a health clinic in Havelock?
Yes. Craven County Community Health Center has a Havelock location at 508 U.S. Highway 70, Havelock, NC 28532. Call 252-444-1533 and choose option 2 for medical appointments.
Does the Health Department provide primary care?
Yes. The New Bern and Havelock Community Health Centers provide primary and preventive care including wellness exams, chronic-disease management, immunizations, laboratory services and sick visits.
Does Craven County Health Department provide vaccines?
Yes. Adult Health lists routine adult vaccination and a travel-immunization clinic, while Child Health and the Community Health Centers provide pediatric preventive care and immunization services. Call first for eligibility, price and appointment requirements.
What is the Craven County WIC phone number?
New Bern WIC is 252-636-4920 ext. 2018. Havelock WIC is 252-444-1533. Both county listings currently show Monday through Friday, 8 a.m. to 5 p.m.
How do I request medical records from Craven County Health Department?
Use the Health Department’s Medical Records Request process. Patients, parents or legal guardians of minors, and properly authorized representatives can request records. The county currently lists a fee of $10 for the first 20 pages and $0.25 for each additional page.
Where do I get a certified Craven County birth certificate?
Certified birth, death and marriage records are issued through the Craven County Register of Deeds, not through the Health Department’s general medical-record desk. The Register of Deeds currently lists certified copies at $10 each.
Who handles septic permits in Craven County?
Start the septic Improvement Permit application through Craven County Planning & Inspections/Central Permitting. Environmental Health then performs the onsite-wastewater review when septic is part of the development. Environmental Health can be reached at 252-636-4936.
Who handles restaurant inspections in Craven County?
Craven County Environmental Health handles permitting and sanitation inspections for restaurants and many other food, lodging and institutional facilities. Call 252-636-4936.
Does Craven County offer sliding-scale medical fees?
Yes. The Community Health Center states that sliding-scale fees are available based on household income and family size. Ask which proof-of-income documents are required before your appointment.
Can I see Craven County clinic results online?
Registered adult patients can use the Craven County Health Department patient portal to access health records, send secure messages and view lab or test results after completing the required portal consent and registration process.