Erie County Health Department Buffalo NY phone, clinics, complaints, inspections, vaccines and records help
The Erie County Department of Health, often called ECDOH, serves Buffalo and Erie County, New York through public health administration, clinics, Environmental Health, restaurant inspections, sexual health, family planning, immunization support, rabies/vector control, harm reduction, public health alerts and complaint routing.
This guide helps Buffalo and Erie County residents choose the right official phone number, location, form, clinic, complaint route or records office before calling, visiting or submitting a request.
Choose the Erie County Department of Health service you need
Select your task. This tool does not book appointments, but it points you to the safer official starting place.
Call (716) 858-7690 for the Erie County Department of Health administrative office at 95 Franklin Street. If your need is clinic, Environmental Health, food, rabies, records or crisis-related, use the more specific route below.
Quick answer: Erie County Health Department in Buffalo, NY
The Erie County Department of Health administrative office is at 95 Franklin Street, Buffalo, NY 14202. The main phone number is (716) 858-7690, and the official site lists fax (716) 858-8701.
Use Jesse Nash Health Center, 608 William Street, for Sexual Health, Family Planning, PrEP, immunization clinic routing, disease investigation and TB-related services. Use 503 Kensington Avenue for Environmental Health, Public Health Laboratories, food, rabies, rats, lead, septic and related complaints.
For emergencies, call 911. For mental-health crisis support, call or text 988, or use the 24-hour crisis hotline (716) 834-3131.
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Official verification before using this Erie County guide
Updated for publication on June 26, 2026.
This refreshed guide uses official Erie County Department of Health pages for contact, locations, clinic services, Sexual Health Center, Family Planning Center, Immunization Action Plan, Environmental Health, restaurant inspections, complaints, harm reduction and public-health phone routing. Buffalo vital-record guidance is routed separately through official City of Buffalo records pages.
Clinic hours, closures, complaint forms, permit rules, fees, walk-in capacity, vaccine availability, records requirements and after-hours instructions can change. Always verify final details on the official website before visiting, paying, filing a complaint or relying on a deadline.
What this Erie County Health Department guide covers
Erie County Department of Health phone numbers by service
Use the direct number when possible. A vague call to the main office can delay help when your issue belongs to a clinic, Environmental Health, crisis line, food complaint or vital-records office.
| Need | Best phone or route | Use this when | Prepare before calling |
|---|---|---|---|
| General ECDOH routing | (716) 858-7690 | You need administrative routing or are not sure which Erie County health program applies. | Address, service needed, deadline, and one clear sentence about your issue. |
| Sexual Health Center | (716) 858-7687 | You need STI testing/treatment, HIV testing/support, PrEP/PEP, Doxy-PEP, vaccination or confidential sexual health care. | Photo ID, insurance if applicable, arrival time, symptoms/exposure date and privacy needs. |
| Family Planning Center | (716) 858-2779 | You need reproductive health, birth control, pregnancy testing, wellness exams, STI prevention or FPBP help. | Photo ID, income/address proof if applying for FPBP, insurance if available and appointment preference. |
| Immunizations | (716) 858-2373 or clinic route listed by ECDOH | You need vaccine questions, school shots, adult catch-up, COVID-19, HPV, MMR, Hep A/B or vaccine-record help. | Prior records, school/work deadline, age, insurance, provider name and appointment need. |
| Environmental Health | (716) 961-6800 | You need restaurant, lead, rats, rabies, septic, water, pool, tattoo, property transfer or environmental complaint help. | Address, business/property name, date, time, exposure details, photos or permit question. |
| Environmental after-hours emergency | (716) 961-7898 | The official complaint page routes after-hours animal bite, no heat, facility incidents or Environmental Health emergencies here. | Exact address, emergency type, person/pet affected, time and safety risk. |
| Food-related illness | (716) 858-7697 | You believe food from a restaurant or facility caused illness. | Food item, business name, date/time eaten, symptom start time, people affected and receipt if available. |
| Narcan/test strips/harm reduction | (716) 858-7695 | You need Narcan, fentanyl test strips, xylazine test strips or harm-reduction support. | Your need, safe contact method, quantity or organization question. |
| Medicaid routing | (716) 858-6244 | You need Erie County Medicaid routing, not a clinic visit or emergency care. | Case details, notices, household info and deadline. |
| Crisis support | 988 or (716) 834-3131 | You or someone else needs mental health, emotional distress, alcohol/drug crisis or suicide-prevention support. | Location, immediate safety risk and whether emergency response is needed. |
| Life-threatening emergency | 911 | There is immediate danger, severe symptoms, fire, overdose, serious injury, deep bite or urgent medical need. | Location and emergency details. |
Erie County Department of Health locations in Buffalo and Erie County
ECDOH is not one single walk-in office. Use the location that matches your service.
| Location | Address and phone | Best use | Do not use it for |
|---|---|---|---|
| Rath Building | 95 Franklin Street, Buffalo, NY 14202 (716) 858-7690 | Administrative office, Cancer Services, Community Wellness, Early Intervention, Epidemiology, Harm Reduction and Health Equity routing. | Do not assume clinic services, Environmental Health complaints or vital records are handled at this desk. |
| Jesse Nash Health Center | 608 William Street, Buffalo, NY 14206 (716) 858-7687 | Sexual Health, Family Planning, PrEP, immunization clinic routing, Disease Investigation and Partner Services, TB-related routing. | Restaurant inspections, septic, rodents, vital records or main administration. |
| Environmental Health / Public Health Lab | 503 Kensington Avenue, Buffalo, NY 14214 (716) 961-6800 | Environmental Health, lab-related routing, food, rabies, rats, lead, septic, water, pool, tattoo and complaint support. | Routine clinic care or City Clerk vital records. |
| Medical Examiner | 501 Kensington Avenue, Buffalo, NY 14214 (716) 961-7591 | Medical Examiner matters. | General health department services, certificates or clinic appointments. |
| 500 Commerce Drive | 500 Commerce Drive, Amherst, NY 14228 | Ambulance Service, EMS, Medical Reserve Corps, Paramedic Program and Public Health Emergency Preparedness. | Routine public clinic services. |
| Erie County Health Mall | 1500 Broadway, Buffalo, NY 14212 (716) 858-8888 | Call for services before visiting. | Do not assume all ECDOH programs are available there. |
Before you call or visit Erie County Health Department
Use this checklist before you travel to a Buffalo office, file a complaint, call a clinic or request a record.
Sexual Health Center and Family Planning Center in Buffalo
The Sexual Health Center is at Jesse Nash Health Center, 608 William Street, Buffalo, NY 14206. The phone number is (716) 858-7687. The official page lists services such as STI testing/treatment, HIV testing/support, PrEP/PEP, Doxy-PEP, sexual-health vaccinations, test results, outreach and free condoms/lube.
The Family Planning Center is also at 608 William Street. The phone number is (716) 858-2779. The official page lists reproductive health services, birth control, pregnancy tests and options counseling, HIV prevention, STI testing/treatment, vaccination, medication abortion, EPT and Teen Wellness Nights.
| Clinic | Hours and access | Payment and documents | Planning warning |
|---|---|---|---|
| Sexual Health Center | Monday-Friday, 8:00 AM-3:30 PM. Walk-in center; services first-come, first-served until capacity is reached. | Bring photo ID and insurance information if applicable. Erie County residents are seen regardless of ability to pay; pay scale may apply if uninsured. | Arrive early. Capacity can close before the posted end time. |
| Family Planning Center | Monday-Friday, 8:30 AM-3:30 PM, except Wednesday until 6:00 PM. Appointments preferred; walk-ins accepted. | All Erie County residents are seen regardless of ability to pay. Staff can help with free/low-cost services and FPBP. Bring photo ID, income proof and address proof when applying if applicable. | Appointments are better when you need a specific day/time or private planning. |
Immunizations, school shots, appointments and vaccine records
ECDOH’s Immunization Action Plan works with providers, day care providers, schools, vulnerable populations and others to improve vaccination rates and immunization data quality in Erie County.
The ECDOH Immunization Clinic is listed at Jesse Nash Health Center, 608 William Street, Buffalo, NY 14206. The official immunization page says appointments are required and no walk-ins will be seen for that immunization clinic route.
Start with your provider if possible
ECDOH says your healthcare provider should be the first choice for immunizations. If you do not have a provider, use ECDOH or other WNY clinic resources.
Call before the deadline
School, daycare, camp, college, work and travel vaccine needs may require records, appointments and dose spacing. Do not wait until the last week.
Bring every record you have
Bring pediatrician records, pharmacy records, school records, prior clinic records and any NYSIIS documentation you already have.
Ask about VFC/VFA and fees
ECDOH says the clinic participates in VFC and VFA programs. Vaccine cost and administration fees can depend on eligibility and insurance.
Environmental Health, lead, rats, septic, water, pools and public-health hazards
The Division of Environmental Health is at 503 Kensington Avenue, Buffalo, NY 14214. The phone number is (716) 961-6800, fax is (716) 961-6880, and the listed email is environmental.health@erie.gov. For Environmental Health emergencies after regular business hours, Erie County lists (716) 961-7898.
Use Environmental Health for place-based public-health concerns: restaurants, food facilities, rabies, rats, lead, property transfers, septic, wells and drinking water, pools, beaches, tattoos/body piercing, mold/moisture, ticks, mosquitoes, air quality, extreme heat, tobacco/vaping and related complaints.
Restaurant inspections, food sanitation and food complaints
Erie County Environmental Health inspects food service establishments such as restaurants, mobile food trucks, temporary food stands and caterers. The official page links to restaurant inspection records, complaint forms, opening a food facility, temporary food stand applications and food safety information.
| Food-related need | Official route | What to prepare |
|---|---|---|
| Check restaurant inspection records | Use the restaurant inspection report link from Erie County Environmental Health. | Restaurant name, address or permit/business details. |
| Restaurant or bar complaint | Use the restaurant/bar complaint form or call Environmental Health. | Business name, exact address, date, time, what happened and photos if useful. |
| Food-related illness | Official complaint page says to call (716) 858-7697. | Food item, symptoms, when symptoms began, people affected and receipt/order details. |
| Open a restaurant or food facility | Use ECDOH guidance before signing a lease, building or opening. | Business plan, address, menu, layout, equipment, permit/plan review questions and timeline. |
| Temporary food stand | Use official temporary food application and fees. | Event date, menu, location, organizer and application timing. Late filing may create an extra fee. |
Rabies, animal bites, bats, rodents, ticks and mosquitoes
For rabies, rats/rodents and many vector concerns, Erie County routes users through Environmental Health at (716) 961-6800. For after-hours Environmental Health emergencies, the official contact listings use (716) 961-7898.
Harm reduction, WIC, food access and Buffalo vital records
Some high-volume Erie County searches are not handled by the same desk. Use the correct route before calling the main health department number.
For broader records process help, see our health department birth certificate guide. For NYC records, use our New York City Department of Health guide.
Service requests, complaints and wrong-office routing
The official ECDOH complaint page starts with important warnings: do not use the system for emergencies, carbon monoxide or other poisons, food-related illness, no heat, animal bites or facility-operator incident reporting when the page gives phone routes instead.
| Problem | Correct first step | Why it matters |
|---|---|---|
| Emergency, carbon monoxide or poison | Leave the site if needed and call 911. | A web complaint is not emergency response. |
| Food-related illness | Call (716) 858-7697. | Illness reports may need timely public-health follow-up. |
| No heat | Call (716) 961-6800 during listed hours; after hours use (716) 961-7898. | No-heat issues can become urgent safety concerns. |
| Animal bite | Call (716) 961-6800 during listed hours; after hours use (716) 961-7898. | Rabies exposure can be time-sensitive. |
| Hospital or nursing home complaint | Use the NYSDOH or NYS complaint route listed by ECDOH. | ECDOH does not handle every healthcare-facility complaint locally. |
Official Erie County and Buffalo public-health links
Use these official links for final verification before visiting, filing a complaint, requesting records, applying, paying or relying on clinic access.
Erie County Department of Health official websiteMain ECDOH page with mission, administrative office, phone numbers and program links. ECDOH locationsOfficial list of Rath Building, Jesse Nash Health Center, Kensington locations, Health Mall and related offices. Sexual Health CenterSTI testing/treatment, HIV testing/support, PrEP/PEP, Doxy-PEP, vaccinations, results and clinic hours. Family Planning CenterBirth control, pregnancy tests, options counseling, HIV prevention, STI care, FPBP and clinic hours. Immunization Action PlanVaccine guidance, school/adult immunizations, clinic route, VFC/VFA and record tips. Environmental HealthRestaurants, rabies, rodents, lead, property transfers, septic, water, pools, body art and complaints. Restaurant inspections and food sanitationFood facility inspection reports, complaints, opening a food facility, temporary food stands and food safety. Service requests and complaintsComplaint routes and warnings for emergencies, food illness, no heat, animal bites and facility complaints. City of Buffalo birth certificatesBuffalo City Clerk/Vital Records route for birth certificates in the City of Buffalo. City of Buffalo death certificatesBuffalo City Clerk/Vital Records route for death certificate requests.Erie County Health Department Buffalo NY FAQ
What is the Erie County Department of Health phone number?
The Erie County Department of Health main administrative phone number is (716) 858-7690. Use direct program numbers for clinics, Environmental Health, food complaints, rabies, immunizations and crisis support.
Where is the Erie County Department of Health in Buffalo?
The administrative office is at 95 Franklin Street, Buffalo, NY 14202. Clinic services are not all at this location; many are at Jesse Nash Health Center or Environmental Health on Kensington Avenue.
Where is Jesse Nash Health Center?
Jesse Nash Health Center is at 608 William Street, Buffalo, NY 14206. It is used for Sexual Health, Family Planning, PrEP, immunization clinic routing, disease investigation and TB-related services.
What is the Erie County Sexual Health Center phone number?
The Sexual Health Center phone number is (716) 858-7687. The official page lists walk-in service on a first-come, first-served basis until capacity is reached.
What is the Erie County Family Planning Center phone number?
The Family Planning Center phone number is (716) 858-2779. Appointments are preferred, and walk-ins may be accepted.
Who handles restaurant complaints in Erie County, NY?
Erie County Environmental Health handles restaurant and food facility complaints. Use the official complaint route or call Environmental Health. For food-related illness, the official complaint page says to call (716) 858-7697.
What number do I call for rabies or animal bites in Erie County?
Call (716) 961-6800 during regular Environmental Health hours. For after-hours Environmental Health emergencies, the official complaint page routes users to (716) 961-7898. Call 911 first for severe injury or immediate danger.
Can ECDOH issue Buffalo birth certificates?
Birth certificates for the City of Buffalo are generally handled by the Buffalo City Clerk/Vital Records office, not the ECDOH clinic desk. Use official City of Buffalo birth certificate instructions.
Is this page for Erie County, Pennsylvania or Ohio?
No. This guide is for Erie County, New York, including Buffalo. Do not use these phone numbers or locations for Erie County PA or Erie County OH.
What should I do in a public-health emergency?
For immediate danger or a life-threatening emergency, call 911. For mental-health crisis support, call or text 988, or use the 24-hour crisis hotline (716) 834-3131.