Kane County Health Department phone, offices, vaccines, permits, WIC, records and local service help
The Kane County Health Department, often called KCHD, is the county public health agency for Kane County, Illinois. Residents use it for public health guidance, immunization eligibility, disease reporting, environmental health permits, food safety, septic and well questions, maternal-child programs, behavioral health resources, opioid prevention, FOIA records and community health support.
Do not use one phone number for everything. Birth, death and marriage certificates usually go through the Kane County Clerk, while food permits, wells, septic, vaccine eligibility, disease reporting and public health questions go through KCHD.
Find the right Kane County health service
Select your need below. This tool does not book appointments or check live wait times, but it helps you call the correct office before driving to Aurora, Elgin or Geneva.
Call 630-208-3801. This is KCHD’s 24-hour phone for public health emergencies. Non-emergency calls received outside regular hours are answered the next business day.
Kane County Health Department quick answer
The main Kane County Health Department phone number is 630-208-3801. KCHD lists two public offices: 1240 N. Highland Avenue, Aurora, IL 60506 and 2170 Point Blvd., Elgin, IL 60123.
Use KCHD for public health services, immunization eligibility, disease reporting, school/daycare health guidance, environmental health permits, food safety, septic, wells, nuisance complaints, maternal-child programs, behavioral health resources, opioid prevention, public health data and FOIA routing.
For Kane County birth, death and marriage certificates, use the Kane County Clerk Vital Records office at 630-232-5950. The Clerk’s main vital-record office is at 719 S. Batavia Ave., Bldg. B, Geneva, IL 60134.
Official verification before using this Kane County guide
Updated for publication on June 27, 2026.
This refreshed page uses official Kane County Health Department pages for contact details, offices, programs and services, immunizations, Environmental Health permits and 2026 fees, FOIA, iGrow, Kane Kares and 988 local crisis guidance. It also uses the official Kane County Clerk Vital Records page for certificate routing and birth-certificate fee examples.
Office hours, permits, fees, forms, WIC providers, immunization eligibility, environmental complaint rules, vital-record access and payment methods can change. Verify final details on the official KCHD, Kane County Clerk, Illinois DHS or provider page before visiting, paying, mailing documents or relying on a deadline.
What this Kane County Health Department guide covers
Kane County Health Department phone numbers by service
Use this directory before calling. It prevents the common mistake of calling KCHD for a certificate, calling the Clerk for a restaurant permit, or visiting the wrong office.
| Need | Best phone or office | What to prepare before calling |
|---|---|---|
| KCHD main line | 630-208-3801 | Say whether your question is immunization, environmental health, communicable disease, maternal-child support, behavioral health, FOIA or community resources. |
| Public health emergency after hours | 630-208-3801 | Use for urgent public health reporting. For immediate life-safety danger, call 911. |
| General email | askus@kanecountyil.gov | Include your name, phone, service needed and city. Do not email sensitive health records unless staff instructs you. |
| Communicable Disease fax | 630-897-8128 | Call first if sending disease reports, facility information or public health forms. |
| Environmental Health fax | 630-897-8123 | Use only after confirming the correct environmental permit, form or application route. |
| Public Health Nursing fax | 630-897-8138 | Call before faxing immunization, nursing or program paperwork. |
| Birth, death or marriage certificates | Kane County Clerk: 630-232-5950 Spanish: 630-232-5991 | Record type, name on record, date, Kane County event location, ID, payment method and eligibility proof if required. |
| Substance use and recovery navigation | Illinois Helpline: 833-234-6343 | Treatment need, preferred area, insurance status if known and urgency. |
| Mental health crisis | Call, text or chat 988 | Use 988 for emotional crisis, suicidal thoughts, substance-use crisis or urgent support. Use 911 for immediate danger. |
Kane County Health Department offices, hours and maps
KCHD lists two public offices. Call before visiting because some services may require an appointment, some Environmental Health payment hours are limited, and the Elgin office has limited regular walk-in hours.
General listed hours: Monday-Friday, 8:30 a.m.-4:30 p.m.; closed on holidays.
Environmental Health is closed in Aurora on Tuesdays.
General listed hours: Tuesday, 8:30 a.m.-4:30 p.m.; other hours by appointment; closed on holidays.
Aurora office map
Elgin office map
Before visiting KCHD
- Call 630-208-3801 before driving if your service may require an appointment.
- Ask whether the service is handled in Aurora, Elgin, by referral, online or through another agency.
- Confirm Environmental Health payment hours if you plan to pay in person.
- Bring ID, records, forms, permit paperwork, property details or school documents depending on the service.
- Do not visit KCHD for birth, death or marriage certificates; use the Kane County Clerk.
Kane County service area and common local searches
This guide is for residents, families, schools, childcare providers, healthcare providers, restaurants, food vendors, property owners, landlords, well and septic users, event organizers, community agencies and businesses in Kane County, Illinois.
For broader Illinois statewide routing, see our Illinois Department of Public Health guide.
Programs and services at Kane County Health Department
KCHD’s official program list includes Behavioral Health, Communicable Disease, Community Safety, Environmental Health, Health Communications, Maternal and Child Health, and Statistics and Data.
| Program area | Examples of services | Best next step |
|---|---|---|
| Behavioral Health | Behavioral Health 360, mental health training, children’s mental health, opioid overdose prevention, naloxone, problem gambling, suicide prevention and tobacco/vaping prevention. | Use the Behavioral Health resources or call KCHD if you need help finding the correct local resource. |
| Communicable Disease | Disease reporting, infection control, long-term care resources, school/daycare health, STI information and TB prevention/testing. | Call 630-208-3801 and ask for Communicable Disease routing. |
| Community Safety | Emergency preparedness, CodeRED, Medical Reserve Corps, natural disaster resources, warming/cooling centers and violence prevention. | Use official KCHD or Kane County emergency resources for current alerts. |
| Environmental Health | Food service, complaints, wells, septic, radon, nuisance, lead, tanning, vector-borne illness, air quality and carbon monoxide. | Call KCHD and ask for Environmental Health. Have address, business name, permit type or complaint details. |
| Maternal and Child Health | iGrow, Kane Kares, immunization guidance, AOK, parent cafés, school health and childhood lead prevention. | Call early and ask for iGrow, Kane Kares or maternal-child referral guidance. |
| Statistics and Data | Community health assessment, improvement planning, health atlas, births/deaths reports and surveillance reports. | Use official reports, dashboards or FOIA depending on the record needed. |
Immunizations and school vaccine help
KCHD provides immunizations for children with Medicaid plans or who are uninsured or underinsured until their 19th birthday. KCHD also provides vaccines for adults who are uninsured or underinsured.
To learn about eligibility, schedule an appointment or obtain a referral, call 630-208-3801. Travel immunizations are not provided by KCHD, so international travel vaccine needs should be routed to a physician, travel clinic or another provider.
How to prepare for a vaccine visit
- Call before you drive and ask whether you qualify.
- Ask whether an appointment is required.
- Bring records from doctors, schools, pharmacies or prior health departments.
- Bring deadline paperwork for school, daycare, college, employment or healthcare work.
- Ask about payment, eligibility and the exact vaccine before the visit.
- Keep an updated copy of the immunization record after the appointment.
Communicable disease, STI, TB, school and daycare health
KCHD’s Communicable Disease program covers disease reporting, diseases and conditions, long-term care resources, infection control, school and daycare health, sexually transmitted infection information, and tuberculosis prevention/testing.
| Need | Why people contact KCHD | Practical next step |
|---|---|---|
| Disease reporting | Provider reporting, outbreak questions and communicable disease follow-up. | Call 630-208-3801 and ask for Communicable Disease. Use the fax only after confirming routing. |
| School or daycare health | Outbreak concerns, exclusion guidance, vaccine requirements and facility support. | Have school name, facility contact, illness details, dates and number of people affected. |
| STI questions | Education, prevention, referral and confidential public health guidance. | Call and ask for confidential STI or communicable disease guidance. |
| TB prevention and testing | Exposure, testing, employment, school requirement or provider follow-up. | Ask what testing route applies and whether a return visit is needed. |
| Long-term care infection control | Outbreak reporting, infection control resources and facility updates. | Use KCHD long-term care resources or call Communicable Disease. |
Environmental Health: food, wells, septic, radon, lead, nuisance and complaints
Kane County Environmental Health is the program area for restaurant, food vendor, temporary event, cottage food, shared kitchen, vending machine, private septic, water well, tanning, nuisance, lead, radon, carbon monoxide, vector-borne illness and foodborne illness questions.
How to file a stronger Environmental Health complaint
- Write the exact address, restaurant name, property address, event location or nearby cross street.
- Use dates and times. A specific complaint is more useful than “recently.”
- Describe the public health issue, such as food safety, sewage, water, pests, unsafe conditions, burning, lead, radon or vectors.
- Keep evidence organized, including receipts, photos, dates, illness details and names when appropriate.
- Use the correct official KCHD route and ask Environmental Health how to submit the complaint or permit question.
Environmental Health permits, payment methods and 2026 fee notes
KCHD’s official Environmental Health fee page lists fees effective January 1, 2026 through December 31, 2026 and says all fees are non-refundable.
Permit payment must be tied to the correct application and paperwork. If you pay online or by phone, keep the payment confirmation number because KCHD says it is needed when submitting required permit documents.
| Permit or fee area | Selected 2026 fee examples | Planning note |
|---|---|---|
| Food establishment plan review | New construction Category I-1: $1,376. Remodel Category I-1: $875. Rush/resubmission after initial approval: $863. | Do not lease, remodel or buy equipment before checking plan-review requirements. |
| For-profit food permits | Category I-1: $1,199. Category I-2: $937. Category II: $806. Category III: $708. | Category depends on business type and risk level. |
| Cottage food | Cottage Food Registration and Home Self-Certification Checklist: $0. | A no-fee registration is not the same as no rules. Review limits and labeling rules. |
| Mobile vendors | Category II mobile vendor: $590. Category III mobile vendor: $530. | Mobile and seasonal vendors should confirm commissary, equipment and application requirements. |
| Temporary food events | For-profit temporary event: $181. Fundraising temporary event: $85. Sampling only: $32. Late application under 5 business days: additional $67. | Apply early. Late applications can increase cost and risk denial. |
| Septic | New single-family septic: $350. Renovation single-family: $215. Commercial/multi-family new construction: $400. | Do not start property work until permit routing is clear. |
| Water wells | Construct/deepen/modify: $100. Inspection fee: $180. Well sealing: $225. | Well work should follow the official application and inspection route. |
| Tanning and ceremonial fires | Tanning inspection fee: $150. Ceremonial fire permit: $35. | Confirm current permit requirement before operating or holding an event. |
Maternal and child health, iGrow, Kane Kares and school support
KCHD’s maternal and child health work includes iGrow Coordinated Intake, Kane Kares Nurse-Family Partnership, immunizations, childhood lead prevention, AOK All Our Kids Network, parent support and school health resources.
What to prepare for iGrow or Kane Kares
- Pregnancy status or child’s age.
- City or ZIP code in Kane County.
- Phone and safe callback method.
- Language preference.
- Questions about doctors, dentists, childcare, nutrition, job training, GED/ESL, parenting support or community resources.
WIC in Kane County
WIC in Kane County is not simply one KCHD counter. Illinois DHS lists WIC providers serving Kane County, and provider hours can change. Use the Illinois DHS WIC office locator and call the provider before visiting.
| WIC provider or route | Known Kane County details | Before you go |
|---|---|---|
| Aunt Martha’s Youth Service Center | IDHS lists a WIC office at 2124 Ogden Ave., Aurora, IL 60504. Phone: 630-859-6557. | Confirm hours, appointment needs, documents and language support directly with the provider. |
| VNA Health Care | VNA lists WIC at 400 N. Highland Avenue in Aurora and serves southern Kane County areas. | Confirm eligibility, appointment routing, clinic location and required documents. |
| Well Child Center | Well Child Center provides WIC services in northern Kane County and is commonly associated with Elgin-area WIC access. | Confirm schedule, location, appointment rules and documents before visiting. |
| Illinois DHS office locator | Use the state locator for current WIC provider listings in Kane County. | Bring ID, proof of residence, income or benefit proof, pregnancy or child information and appointment details. |
Behavioral health, mental health, opioids, gambling and 988
KCHD’s behavioral health resources include Behavioral Health 360, children’s mental health, early childhood mental health consultation, opioid overdose prevention, naloxone, problem gambling, suicide prevention, tobacco/vaping prevention, transportation resources and referral tools.
Kane County birth, death and marriage certificate routing
The Kane County Health Department does not issue most certified vital records. Use the Kane County Clerk for certified birth, death and marriage certificates.
What to prepare before requesting a certificate
- Full name on the record.
- Date and place of birth, death or marriage.
- Requester relationship and eligibility proof if required.
- Valid photo identification.
- Payment method.
- Mailing address or in-person pickup plan.
- Whether the event happened in Kane County.
FOIA, restaurant inspections, complaint records, well and septic records
KCHD’s FOIA page says the Illinois Freedom of Information Act gives residents access to certain Kane County public records. KCHD examples include Environmental Assessments and Complaints, Restaurant Inspections, Communicable Disease Investigations, Well and Septic Inspections, Animal Control/Dog Bite Investigations and Emergency Management records.
The first 50 pages are listed as free; additional pages cost $0.15 each.
Temporary food event setup video reference
KCHD links a video about how to properly set up a temporary food tent from its Environmental Health permit page. Use this as a helpful visual reference only. For live permit rules, deadlines, fees and forms, use the official KCHD fee page.
What to do if the Kane County Health Department cannot help
Official Kane County Health Department links
Use these official pages before visiting, paying, filing a complaint, requesting records or relying on a deadline.
Kane County Health Department official websiteMain official website for KCHD public health programs, offices, news and services. KCHD About and contact detailsOfficial office addresses, phone, email, hours and leadership information. KCHD programs and servicesBehavioral Health, Communicable Disease, Community Safety, Environmental Health, Maternal and Child Health, and data resources. KCHD immunizationsVaccine eligibility, school immunization guidance, adult vaccines and travel vaccine warning. Environmental Health permits and feesOfficial 2026 Environmental Health fees, payment methods, food permits, septic, wells, tanning and ceremonial fire fees. iGrow Coordinated IntakeFree pregnancy-to-age-three parent support program information and contact details. Kane Kares Nurse-Family PartnershipPregnancy and early-parenthood nurse support program information. Kane County 988 crisis supportLocal 988 explanation, when to call 988 vs 911, and local mental health resources. KCHD FOIARestaurant inspections, environmental complaints, well/septic records and other public record request guidance. Kane County Clerk Vital RecordsOfficial certificate request route for Kane County birth, death and marriage records.Kane County Health Department FAQ
What is the Kane County Health Department phone number?
The main Kane County Health Department phone number is 630-208-3801. KCHD lists this as a 24-hour phone for public health emergencies, with non-emergency calls outside working hours answered the next business day.
Where is the Kane County Health Department located?
KCHD lists an Aurora office at 1240 N. Highland Avenue, Aurora, IL 60506 and an Elgin office at 2170 Point Blvd., Elgin, IL 60123.
Does KCHD issue birth certificates?
No. Certified Kane County birth, death and marriage certificates are handled by the Kane County Clerk Vital Records office, not the Health Department. Call 630-232-5950.
How do I get immunizations through Kane County Health Department?
Call 630-208-3801 to ask about eligibility, appointment availability or referral. KCHD provides some immunizations for children with Medicaid or who are uninsured/underinsured until age 19, and for uninsured/underinsured adults.
Does Kane County Health Department provide travel vaccines?
No. KCHD states that travel immunizations are not provided by Kane County Health Department. Use a physician, travel clinic or another county/provider that offers travel immunizations.
Who handles restaurant permits and food event permits in Kane County?
KCHD Environmental Health handles food service permits, temporary food event permits, mobile vendors, shared kitchens, cottage food and related Environmental Health permit questions.
How do I pay a Kane County Environmental Health permit fee?
KCHD lists online, phone, mail and in-person payment options. Online and phone payment use major credit cards and may include convenience fees. In-person payment is listed as check or cash, with no credit cards for that route.
Where can I find WIC in Kane County?
Use the Illinois DHS WIC office locator and call the listed provider before visiting. Kane County WIC providers may include Aunt Martha’s, VNA Health Care and Well Child Center depending on location.
How do I request restaurant inspection or complaint records?
Use the KCHD FOIA page. FOIA examples include restaurant inspections, environmental assessments and complaints, well and septic inspections, dog bite investigations and emergency management records.
Should I call 988 or 911 in Kane County?
Call, text or chat 988 for mental health, substance-use or suicidal crisis support. Call 911 for immediate danger, emergency medical care, fire, violence or urgent life-safety issues.