Maine Department of Health and Human Services phone, MaineCare, SNAP, WIC, Vital Records, crisis numbers and district office help
The Maine Department of Health and Human Services, usually called Maine DHHS, is not only a health department. It includes MaineCare, SNAP and TANF benefit support, Maine CDC, Vital Records, WIC, child and family services, behavioral health, adult protective services, data requests, licensing, and local district office help.
Use this guide to choose the right official phone number, office, portal, record request, benefit route, crisis line, or complaint path before you visit, upload documents, mail forms, report abuse, order a certificate, or share private information.
Choose the Maine DHHS service you need
Select the closest task. This tool does not apply for benefits, issue certificates, check live case status, or replace official forms. It helps you avoid the wrong Maine DHHS office.
For general Maine DHHS routing, call 207-287-3707. The official address is 109 Capitol Street, 11 State House Station, Augusta, Maine 04333. TTY users can use Maine Relay 711.
Maine DHHS quick answer for phone, benefits, records and crisis help
The main Maine DHHS phone number is 207-287-3707. The agency address is 109 Capitol Street, 11 State House Station, Augusta, Maine 04333. TTY users can use Maine Relay 711.
For MaineCare, SNAP, TANF and Office for Family Independence eligibility help, call 1-855-797-4357. For MaineCare member services, call 1-800-977-6740. For Vital Records, call 207-287-1919 or 1-888-664-9491.
For WIC, call 207-287-3991 or 1-800-437-9300. For child abuse or neglect, call 1-800-452-1999. For adult protective services, call 1-800-624-8404. For crisis support, call or text 988 or call the Maine Crisis Line at 1-888-568-1112.
Official verification before using this Maine DHHS guide
Updated for publication on June 28, 2026.
This refreshed page uses official Maine DHHS, Office for Family Independence, MaineCare, Maine CDC Vital Records, WIC, Immunization Records, Hotlines/Crisis Numbers, Office of Child and Family Services, Adult Protective Services, Fraud Investigation and Recovery Unit, and district office pages.
Phone numbers, office access, eligibility rules, upload instructions, benefit renewal deadlines, Vital Records processing, WIC appointment details, crisis resources, public records routes and fraud-reporting methods can change. Always verify final instructions on the official Maine.gov page before applying, visiting, mailing, reporting, or paying.
What this Maine Department of Health and Human Services guide covers
Maine Department of Health and Human Services phone number directory
Use the direct number when you know your need. The main DHHS phone is useful for general routing, but benefits, records, WIC, crisis support and abuse reporting use specific official lines.
| Need | Official contact | Use it for | Prepare before calling |
|---|---|---|---|
| General Maine DHHS contact | 207-287-3707 Fax: 207-287-3005 TTY: Maine Relay 711 | General DHHS routing, administrative questions and service direction. | Program name, county, case/record type, deadline and callback number. |
| OFI eligibility and benefits | 1-855-797-4357 | MaineCare, SNAP, TANF, Food Supplement, applications, renewals and eligibility questions. | Case number, household, income, address, notices and documents. |
| MaineCare member services | 1-800-977-6740 TTY: 711 | Current MaineCare member coverage, benefits, member handbook and member questions. | MaineCare ID, DOB, provider, service date and notice/denial details. |
| MaineCare provider services | 1-866-690-5585 TTY: 711 | Provider enrollment, billing, policy and provider support. | NPI, provider ID, claim number and issue summary. |
| Vital Records | 207-287-1919 1-888-664-9491 | Maine birth, death, marriage, divorce and fetal death records. | Record type, full name, date, municipality/county, ID and relationship/proof. |
| Maine WIC | 207-287-3991 1-800-437-9300 WIC.Maine@maine.gov | WIC application, appointment, nutrition, breastfeeding and local WIC office help. | Pregnancy/child details, address, income/program proof and appointment question. |
| Immunization records | Docket app / Maine Immunization Records page | Viewing, downloading or sharing immunization records from Maine IIS when identity is verified. | Name, DOB, sex, phone verification and provider details if record missing. |
| ImmPact provider support | ImmPact official page / provider resources | Provider-facing immunization registry functions and reporting resources. | Provider/site details, user issue and registry question. |
| Child abuse or neglect | 1-800-452-1999 Maine Relay 711 | Reporting suspected child abuse or neglect, 24/7. | Child location, safety concern, names if known and immediate risk details. |
| Adult Protective Services | 1-800-624-8404 Maine Relay 711 | Reporting abuse, neglect or exploitation of incapacitated or dependent adults. | Adult’s location, risk, caregiver details, suspected harm and urgency. |
| Maine Crisis Line | 1-888-568-1112 | Behavioral health crisis or thoughts of suicide/self-harm. | Location, immediate danger, substance use or mental health concern. |
| 988 Suicide & Crisis Lifeline | 988 | Free, confidential 24/7 crisis support by call, text or chat. | Call or text directly; use 911 if danger is immediate. |
| Poison Control | 1-800-222-1222 | Poison exposure advice. | Age, substance, amount, time, symptoms and location. |
| Benefit fraud | 1-866-348-1129 fraud.dhhs@maine.gov | Alleged fraud involving Maine DHHS-administered funds or EBT misuse. | Names, benefit type, facts, dates and supporting information. |
| FOAA / public records | FOAARequests.DHHS@maine.gov 207-287-3707 | Freedom of Access Act requests and official public-records questions. | Record type, date range, office, subject and preferred format. |
Maine DHHS district offices near me: when to visit and what to bring
Maine DHHS district offices provide in-person support for eligibility and benefit-related services. For MaineCare, TANF and Food Supplement questions, the official district-office page directs users to 1-855-797-4357 for program eligibility and applications.
District offices can help when online or phone support is not enough, but you should still check the official page before visiting because services and office availability can vary.
Before visiting a district office
- Check whether My Maine Connection can handle your task online.
- Bring photo ID if available.
- Bring proof of income, address, household members, immigration/citizenship documents when applicable, benefit notices and requested forms.
- Bring rent, mortgage, utility, medical bill or child support proof when relevant.
- Call first if you need long-term care, child support, disability determination or a location-specific service.
MaineCare, SNAP, TANF and Office for Family Independence help
The Maine DHHS Office for Family Independence, called OFI, connects Maine families with benefits and services. OFI includes Eligibility Services, Child Support Services and Disability Determination Services.
The OFI Eligibility Call Center is listed as available Monday-Friday, 7:00 AM to 4:00 PM, at 1-855-797-4357. OFI advises adding that number to your contacts because OFI staff may call for more information or a SNAP/TANF interview.
| Program | Best starting point | What it may help with | Prepare before applying |
|---|---|---|---|
| MaineCare | My Maine Connection, OFI, MaineCare page or district office | Health coverage, renewals, eligibility, notices and medical assistance questions. | Household size, income, address, insurance, medical bills and documents. |
| SNAP / Food Supplement | OFI / My Maine Connection / 1-855-797-4357 | Food assistance, interviews, renewals, changes and notices. | Income, household members, rent, utilities, EBT card info and notices. |
| TANF | OFI / TANF program page / district office | Temporary Assistance for Needy Families eligibility and case support. | Household, children, income, expenses, work/activity details and notices. |
| Child Support Services | OFI Child Support Services | Paternity, support orders, payments and case questions. | Parent details, case numbers, court/order documents and payment history. |
| Disability Determination | OFI Disability Determination Services | Disability determination processes connected to benefit programs. | Medical providers, diagnoses, treatment records and application details. |
My Maine Connection: apply, renew, report changes and upload documents
My Maine Connection is OFI’s official online portal for applications, renewals, change reporting and benefit case information. It can often save a district office visit if you can access the internet and upload documents.
Use the official portal only
Go directly to MyMaineConnection.gov or the DHHS/OFI official link. Avoid search ads and unofficial pages that ask for sensitive data.
Keep proof of submission
Save confirmation screens, dates, uploaded document names and notices. This helps if you need to follow up.
Do not miss interviews or deadlines
OFI may call for more information or an interview. Keep 1-855-797-4357 in your contacts.
MaineCare application, member services and provider help
MaineCare provides free or low-cost health insurance to eligible Mainers based on household composition, income and other categories. The official MaineCare page explains that OFI processes MaineCare applications.
You can apply online through My Maine Connection, download and mail an application to OFI, email an application to Farmington.DHHS@Maine.gov, fax an application to 207-778-8429, or visit a district office.
Maine birth, death, marriage, divorce and fetal death records
Maine CDC Data, Research, and Vital Statistics, also called DRVS, handles Maine vital records. Maine vital records include birth, death, fetal death, marriage and divorce records.
Maine officially started preserving vital records on January 1, 1892. For earlier records, users may need the municipality where the event happened or the Maine State Archives. Events that happened in another state or country are not available from Maine DRVS.
What to prepare before requesting a Maine vital record
- Record type: birth, death, marriage, divorce or fetal death.
- Full name on the record and any previous names.
- Date and place of event.
- Parents’ names, spouse name or divorce details when required.
- Your relationship or direct-and-legitimate-interest proof when required.
- Valid identification.
- Payment method and delivery preference.
- Whether you need a certified copy, correction, amendment, genealogy record or adoption-related document.
Maine immunization records, Docket and ImmPact support
Maine residents can access immunization records through the official Immunization Records page and the Docket app when identity is verified. Docket searches Maine’s Immunization Information System using basic demographic information and phone verification.
ImmPact is Maine’s immunization information system. It is a provider-facing system and a repository for immunization records for people born, residing or receiving vaccines in Maine.
If your Maine vaccine record is missing
- Check with the provider, pharmacy, school, employer or clinic that gave the vaccine.
- Confirm whether the provider reported the dose to Maine’s immunization system.
- Check old records from another state if vaccines happened outside Maine.
- Ask the school, employer or program what proof is acceptable.
- Use official Maine CDC immunization pages, not unofficial record lookup sites.
Maine WIC phone, local office help, food benefits and appointment documents
Maine WIC is a Maine CDC nutrition program for eligible families. It can help with food benefits, nutrition education, breastfeeding support, referrals, WIC-approved stores, farmers, food guides and WIC Shopper App resources.
The Maine WIC team lists phone 207-287-3991 and 1-800-437-9300. The state agency email is WIC.Maine@maine.gov.
What to prepare for a Maine WIC appointment
- Proof of identity.
- Proof of Maine address.
- Proof of income or proof of qualifying program participation.
- Pregnancy information, infant details or child information.
- Questions about WIC Shopper, eWIC, approved foods, clinic transfer or next appointment.
- Any documents your local WIC office specifically requests.
Report child abuse, adult abuse, neglect or exploitation in Maine
For suspected child abuse or neglect, Maine DHHS Office of Child and Family Services lists Intake at 1-800-452-1999. The line is staffed 24 hours a day, 7 days a week, including holidays. Deaf or hard-of-hearing callers can use Maine Relay 711.
For adults, Adult Protective Services lists 1-800-624-8404, 24-hour toll-free, or Maine Relay 711, for concerns about abuse, neglect or exploitation of incapacitated or dependent adults.
Maine crisis numbers, poison control, domestic violence, sexual assault and 211
Use crisis and emergency numbers instead of waiting for DHHS office hours when safety is at risk.
| Need | Number | When to use it |
|---|---|---|
| Immediate emergency | 911 | Immediate danger, severe medical symptoms, overdose, violence, fire or active threat. |
| Maine Crisis Line | 1-888-568-1112 | Behavioral health crisis, suicide/self-harm thoughts, family crisis or stabilization support. |
| 988 Lifeline | 988 | Free, confidential 24/7 mental health-related distress support by call, text or chat. |
| Poison Control | 1-800-222-1222 | Poison exposure or urgent poison questions. |
| Domestic Violence Helpline | 1-866-834-HELP 1-866-834-4357 | Domestic violence advocacy, crisis counseling and support. |
| Sexual Assault Helpline | 1-800-871-7741 | Statewide sexual assault crisis and support line. |
| 211 Maine | 211 Out of state: 1-877-463-6207 | When you are not sure which service or community program to contact. |
Maine DHHS fraud reporting, FOAA requests and data requests
For alleged fraud involving funds administered by Maine DHHS, the Fraud Investigation and Recovery Unit lists an online reporting form, email fraud.dhhs@maine.gov, and fraud hotline 1-866-348-1129.
For Freedom of Access Act requests, Maine DHHS lists the FOAA request form, FOAARequests.DHHS@maine.gov, and 207-287-3707 for assistance. DHHS also has a separate research data request path when the data is not publicly available for research purposes.
What Maine DHHS may not handle
Maine DHHS handles many health and human-service topics, but not every government task belongs to DHHS. Calling the wrong office can delay benefits, records, court documents or emergency help.
For federal HHS vs state DHHS explanation, see our Department of Health and Human Services guide.
Before you call, visit, apply, upload, report or order records
This checklist helps users avoid a wasted trip, missing document, rejected application, delayed record order or misrouted report.
Maine DHHS main office map
This map points to the Maine DHHS administrative address at 109 Capitol Street, Augusta. Do not assume this is the correct place for benefits, Vital Records, district office services or WIC. Confirm the official program office first.
Official Maine DHHS links
Use these official pages for final phone numbers, eligibility rules, portal access, forms, hotlines, records, office locations and live instructions.
Maine DHHS official websiteMain official website for Maine Department of Health and Human Services programs, services, offices, news and resources. Maine DHHS contact pageOfficial address, main phone, fax, TTY, FOAA, constituent services and child abuse reporting contact. DHHS district office locationsOfficial list of district offices for eligibility and benefit-related in-person help. Office for Family IndependenceOfficial OFI page for MaineCare, SNAP, TANF, Child Support, Disability Determination and benefit support. My Maine ConnectionOfficial online portal for applying, renewing, reporting changes and managing benefit information. Office of MaineCare ServicesOfficial MaineCare member, provider, benefits and application guidance. Maine Vital RecordsOfficial Maine CDC Data, Research, and Vital Statistics page for birth, death, marriage, divorce and fetal death records. Maine Immunization RecordsOfficial immunization record guidance and Docket information. Maine WICOfficial WIC program, benefits, local agency, vendor/farmer and contact information. Report suspected child abuse or neglectOfficial OCFS reporting page and 24/7 intake information. Adult Protective ServicesOfficial APS reporting page for abuse, neglect or exploitation of incapacitated or dependent adults. DHHS hotlines and crisis numbersMaine Crisis Line, 988, poison control, child protective services, APS, domestic violence, sexual assault and 211 resources. Benefit fraud reportingOfficial Fraud Investigation and Recovery Unit reporting options.Maine Department of Health and Human Services FAQ
What is the Maine Department of Health and Human Services main phone number?
The main Maine DHHS phone number is 207-287-3707. Use it for general agency routing. For benefits, records, WIC, crisis support or abuse reporting, use the direct official numbers in this guide.
Where is Maine DHHS located?
The official Maine DHHS address is 109 Capitol Street, 11 State House Station, Augusta, Maine 04333. Confirm the specific program or district office before visiting because benefits, Vital Records and local services may use different offices.
What number do I call for MaineCare, SNAP or TANF?
For OFI eligibility and benefit questions, call 1-855-797-4357. You can also use My Maine Connection for many online applications, renewals, changes and document uploads.
How do I apply for MaineCare?
You can apply online through My Maine Connection, mail an application to OFI at 114 Corn Shop Lane, Farmington, ME 04938, email Farmington.DHHS@Maine.gov, fax 207-778-8429, or visit a district office.
What is the Maine Vital Records phone number?
Maine CDC Vital Records lists 207-287-1919 or 1-888-664-9491. Use this route for Maine birth, death, marriage, divorce and fetal death records.
How do I get Maine immunization records?
Use the official Maine Immunization Records page and Docket app when available. If a record is missing or urgent, contact the provider, pharmacy, school or clinic that gave the vaccine.
What is the Maine WIC phone number?
Maine WIC lists 207-287-3991 and 1-800-437-9300. The state WIC email is WIC.Maine@maine.gov.
How do I report child abuse or neglect in Maine?
Call 1-800-452-1999. Maine DHHS says the line is staffed 24 hours a day, 7 days a week, including holidays. Call 911 first if a child is in immediate danger.
How do I report abuse or exploitation of an adult in Maine?
Call Adult Protective Services at 1-800-624-8404 or use Maine Relay 711. Call 911 first for immediate danger or a life-threatening emergency.
Does Maine DHHS handle emergencies?
No. For immediate danger or life-threatening medical situations, call 911. For mental health crisis support, call or text 988 or call the Maine Crisis Line at 1-888-568-1112.